I used Jaclyn Rosa from the Jill Biggs Realty Group as my buyers agent during my recent condo purchase. I quite literally handed her commission to her on a silver platter, as I had already found & toured the condo I was purchasing- the only thing she did for me was sit on a stool while the home inspection was being done. When it came to closing day, so many things went wrong due to her lack of experience & communication.
As a first time home buyer, I was not aware that there should have been a final walk through before signing the closing documents & Jaclyn did not schedule one for me. Jaclyn, nor any other representative from the agency, was not present at my closing to hand over the keys, nor were there any arrangements for receiving my keys after closing. She "had the closing dates mixed up on her calendar" but when she realized two days prior, didn't attempt to reschedule her other obligations, contact me to let me know, or arrange for another associate to assist me.
When I expressed my frustration with this afterwards, Jaclyn offered to send a contractor to repair & paint holes left in my home from the sellers. I truly believe Jaclyn and Kevin, of Barry's Renovations in Hoboken, are a match made in heaven. Kevin has rescheduled finishing the job he started more than 3 times, always at the last minute, never proactively reaching out to me to explain his numerous "emergencies" that caused him to ignore the completion of my repairs. The project is still incomplete, and Jaclyn's attempt at righting her wrongs during my closing processes have made my opinions of her & the Jill Biggs Group incredibly unfavorable.
Jaclyn's repeated failures during the closing process, combined with the subsequent mismanagement of the repair work have left me with an extremely unfavorable opinion of both the Jill Biggs Group and Barry's Renovations. I strongly advise others to look elsewhere for their real estate and contracting needs. read more