Excellent service and great repair job. My boots fit great now. They were so tight before.read more

Cash only accepted here!! Asked for stitching to be repaired on sandals. Paid $10. When I picked…read moreup, he made the repair with glue. I could've done that myself.

I was so grateful to find this shoe repair shop! The owner did a wonderful job patching up a huge…read morerip in my favorite Canadian boot and fixing a pair of my favorite Italian sandals. We live in a society that is so quick to just throw away things that are broken or need to be fixed and it is so nice to know that I now have a reliable shop to go to if I ever need any of my shoes repaired!

It's interesting that I am taking the time to write about my shoe repair. But the kinds of…read moreexperiences I've had there are pretty unheard of. How about getting yelled at for trying to pay? The owner got really mad at me when I picked up my shoes because I told him I wanted to pay for the repair. He yelled at me saying I had already paid. I swear to God I hadn't. Anyways, I got a repair for free. How about getting yelled at for bringing the same shoe that has been repaired by him before? The owner again (BTW he's the only living soul in the joint) got mad at me and told me I don't know how to walk because I destroy the heels of my shoes. Now that my heels are gone again, I am afraid of taking the shoes back in. I go there so I can tell stories later, not because I like the abuse. But it's really entertaining. And the shoe-guy knows what he's doing.

I brought in my bumbag for repair on the strap. They were friendly and restored it to looking brand…read morenew. I was able to pick up the next day. I will definitely use them for future repairs.

Great owners. Very pleased with the service received. Very happy customer!!!!…read moreIt's a great value. Quick service. Awesome work on the boots we took them.

Best price around for tailoring needs, quick turnaround time and great folks to support. I'll be…read moreback even though it's a distance from my home. 5 stars!!!

This is the BEST cleaner & tailor I've ever been to. I rave about this place to EVERYONE I know…read more They tailored my prom dress back in 2019 and she did such a wonderful job that I'll never trust another person to tailor anything for me unless it's her. The price is low for the wonderful work they do. I brought in a jacket and the sleeves were totally floods on me. I looked ridiculous. They immediately told me they could help, she added on about 5inches and it was flawless. Nobody could tell I had it altered. I will continue to be a loyal customer here and I highly recommend using them for any and all of your tailoring and cleaning needs!

Shout out to Kelly at Saddler's Row. Amazing customer service. Friendly, helpful, patient,…read moreefficient, knowledgeable, sincere. How refreshing to deal with somebody who truly loves their job and takes pride in their work. Thank you, Kelly! We all (perhaps the owner?) could take a lesson or two from you :)

We drove quite a ways to go check out their sale a week or two ago. We were looking for tall boots,…read moreshow coat, new helmet along with some new breeches and show shirts while my daughter was in from college where she rides on the school team. Net, net when we were looking at helmets we were interested in getting another of the one she has since she has a small, hard to fit head. We were told that can't be the one she has because it didn't fit. I asked if the other insert was in the box and was told it doesn't come with another insert (even though I KNOW it did). The fitter was saying the helmet didn't fit - which it didn't - but the test was lifting it up not pushing it back which just isn't correct. We were encouraged to buy a helmet at a high price point bc it fit better. The test for that was trying to tip the helmet back, not lift it up like the other one. Plus while we were standing there I was able to look in the box of the first helmet and found the alternative insert. I asked if we could retry the other helmet with the alternate insert which I found and was told no and then the box was whisked away. We decided to let it go and move on to boots. We were told someone would be with us in a second. Here comes the same sales associate from helmets with a power and control attitude and the demand that my daughter can't try on boots without breeches, meanwhile there were 2 girls actively trying on boots with shorts on. The reality is, the whole experience was extraordinarily and unnecessarily frustrating, so we left. We were able to get what we needed and actually found a better sale anyway, which worked out great for us. We have been good customers for YEARS and I am flabbergasted that this is how it went for us on that day. We wound up spending $2400.00 elsewhere and I just don't think I will be back. As the retail stores for equine sports shrink I wonder if there is a sense that how they treat the customer doesn't matter, but there is always another option. To be told 3 times that they knew better than we did was 3 times too many in my book!!

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!