New heels on my shoes. Although he was feeling well he was determined to complete my shoes on a…read moretimely manner! Johnny is special!

Johnny's is a great professional cobbler - I took my old Ferragamo loafers to him and he…read moreeffectively brought them to life, reattached the rubber sole, and fixed a shoddy prior job on gluing them together. Glad I found Johnny and will be bringing other pairs of shoes to him in the future.

Excellent service and great repair job. My boots fit great now. They were so tight before.read more

Cash only accepted here!! Asked for stitching to be repaired on sandals. Paid $10. When I picked…read moreup, he made the repair with glue. I could've done that myself.

I was so grateful to find this shoe repair shop! The owner did a wonderful job patching up a huge…read morerip in my favorite Canadian boot and fixing a pair of my favorite Italian sandals. We live in a society that is so quick to just throw away things that are broken or need to be fixed and it is so nice to know that I now have a reliable shop to go to if I ever need any of my shoes repaired!

It's interesting that I am taking the time to write about my shoe repair. But the kinds of…read moreexperiences I've had there are pretty unheard of. How about getting yelled at for trying to pay? The owner got really mad at me when I picked up my shoes because I told him I wanted to pay for the repair. He yelled at me saying I had already paid. I swear to God I hadn't. Anyways, I got a repair for free. How about getting yelled at for bringing the same shoe that has been repaired by him before? The owner again (BTW he's the only living soul in the joint) got mad at me and told me I don't know how to walk because I destroy the heels of my shoes. Now that my heels are gone again, I am afraid of taking the shoes back in. I go there so I can tell stories later, not because I like the abuse. But it's really entertaining. And the shoe-guy knows what he's doing.

Great owners. Very pleased with the service received. Very happy customer!!!!…read moreIt's a great value. Quick service. Awesome work on the boots we took them.

The guy, whoever he is that runs The operation is fantastic, knowledgeable and overall a really…read morenice guy. The prices are great. The job was absolutely fantastic. The shoes look brand new.

Best price around for tailoring needs, quick turnaround time and great folks to support. I'll be…read moreback even though it's a distance from my home. 5 stars!!!

This is the BEST cleaner & tailor I've ever been to. I rave about this place to EVERYONE I know…read more They tailored my prom dress back in 2019 and she did such a wonderful job that I'll never trust another person to tailor anything for me unless it's her. The price is low for the wonderful work they do. I brought in a jacket and the sleeves were totally floods on me. I looked ridiculous. They immediately told me they could help, she added on about 5inches and it was flawless. Nobody could tell I had it altered. I will continue to be a loyal customer here and I highly recommend using them for any and all of your tailoring and cleaning needs!

had such a great experience at Saddler's Row and had to share…read more The store is amazing--super well stocked, and you could easily spend hours there (we did over an hour and still didn't get through everything). But the real standout was the customer service. Emily helped me with helmet fitting and was incredible. The store was busy, but she never made me feel rushed. She asked great questions to understand what I liked and didn't like, and then kept bringing out different helmets for me to try until we found the right one. She was patient, knowledgeable, and genuinely invested in helping--not just making a sale. That kind of service is hard to find, and it made the whole experience feel personal and enjoyable. We'll absolutely be back--partly because of how great the store is, but mostly because of how well we were taken care of.

Black Friday sale is always a mess. 2024 we waited an hour in line to check out. this year even at…read morenew location was way worse. More than 20 minutes to just get in the door, an hour for boot fitting(honestly not that bad, and I appreciate the attentive staff). The issue was with the check out. FOUR HOURS OF WAITING JUST TO CHECK OUT. The line moved exceptionally slow and when we got to the front it was clear why. Only three people on registers. I think there were only two for a while. No sense of urgency or speed. Upon keeping track of time, they were averaging 10/15 minutes per customer. I want to be very clear that management should have planned better for this from the start... you incentivized a mad rush and weren't prepared for moving people through the store in a reasonable amount of time? As a customer, I feel not only irritated but slightly abused and taken advantage of. I love supporting local and a good sale, but there is absolutely no reason that line should have taken four hours to get through. Hire temporary help if you are having a massive sale. Spread the discount into two days. Don't box your discounts into such a narrow window. I felt taken advantage of in a weird way, and 40% off cost us an entire day. I expect better from saddlers row and am genuinely conflicted about ever participating in this again.

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!

Vince does a great job! Friendly, knowledgeable, fair pricing, and will work with you on pick up…read moreand delivery of shoes. Highly recommend!!

had a few shoes shined up by Vince, they turned out amazing! would highly recommend!!read more