It's always a pleasure interacting with the staff and the workmanship on shoes, handbags etc is…read moreexcellent and timely!

Initially I wanted to give them a 5 star rating. For 80$ they cleaned up some beat up ll bean boots…read moreand replaced a collar on some vintage danner boots. I dropped it off Wednesday and they said it would be ready by Monday. They actually had it ready the next day so thy are definitely fast but I think I would have preferred they take their time and get the small details right. The ll bean boots look good, there was some leftover polish they didn't fully rub in but minor quibble. Really its the repair on the danner boots that I think would have benefited from more attention to detail. The leather they replaced is the same color but way more wrinkled and its clearly a cheaper leather than the original. Whats worse is the stitching, the old one had it tucked in and smooth but the repair has the old leather more pronounced and it rubs on the heel and ankle. Its still wearable but feel like an extra 10 minutes would have resulted in a better finish.

Great service! Had some boots that needed a side zipper repaired. Turn around was a few days. Was…read moretext'd when to pick up. The boots looked great! Everyone I dealt with was friendly and professional. Most definitely will return for any future shoe/boot repairs. In a "disposable" world, it felt good to know, you can still get shoes repaired and at a reasonable price.

The quality of work and service overall is amazing here. I have been going for many years ..since…read morethey were in their previous location with shoes, handbags and luggage. Would not go anywhere else!

We've been going to Gus for at least 10 years to refresh, repair, and polish our shoes. He does a…read moregreat job to keep our well-loved, high-end shoes looking good so that we can keep using them. From re-soling Bally loafers and Louboutin heels, adjusting the fit, fixing rips in the heel of stilettos, repairing and polishing purses, replacing a metal shank in a pair of sandals - we've used a lot of his services. While it's not inexpensive, you get what you pay for and I'm glad to not spend a lot more for a new pair of shoes that then needs to be worn in.

I can recommend Gus' Shoe Repair! Gus has a nice shop, and is organized & professional. I…read morerecently had a pair of Bruno Magli dress shoes re-soled and he did such a good job that they fit better than when they were brand new. Gus is a true professional cobbler. I wore dress shoes for work and used to buy expensive shoes with leather soles, such as Church's English Leather. I had shoes resoled probably a dozen times and used to use Brooks at the Pittsfield Building, but they are out of business. Gus' is on par with the old Brooks, and my go-to shop for now on. Keep up the excellent work Gus! ~Greg Perdue, Chicago

It's fall, time for my cache of little black high heel ankle boots to come out of hiding. One pair,…read morein particular, makes me look supermodel-tall. I bought them in Amsterdam in 1993, and they are still in style, those fashion-forward Dutch! Walkable 5 inch heels are something to be treasured, and preserved. Well. Needless to say, they get a workout, and the heels get beat up once in awhile, even losing bits of the bottom of the heel. Every time this happens, I think they're down for the count. No! I brought them to Excellent for a reviving spa day. Overnight I had new heel . . . whatever those things are on the bottom of the heel. They also fixed some of the uh . . . heel itself (I was not going to say "shaft". Ooops, I did.), I guess that was peeling off. They polished them. Yum, black leather. Downtown location, convenient, in and out quick. QUICK work. $12 for more years of swagga? Bring me that love!

Difficult to find (in basement of building with terrible signage). Was looking for some simple shoe…read moreitems, polish, heel protectors, laces and the like. Stop waiting for a gentlemen to finish his stitching, barely spoke English. Decided to shop elsewhere. Definitely did not live up to it's name.

Brought a pair of Coach loafers in for leather repair on a Tuesday and they were ready on Friday --…read moreexcellent work for a fair price. It's also nice to have a shop located downtown convenient to where I work so I can drop off / pick up before and after work.

Great service! I went for a quick heel tip replacement and was served quickly. Would definitely…read morerecommend.

Reasonably priced, quality work and courteous and prompt…read moreservice......................................................................

DO NOT COME HERE!!!! first of all the place is filthy and overflowing with shoes. its completely…read moredisorganized and hasnt been cleaned in 40 years. He requires a deposit, I gave him $40 and he told me one week, I came back a week later and my shoes were not done or even touched yet. He told me one more week. I returned another week later and my shoes had still not even been looked at/touched. I asked for my shoes and deposit back, he refused, yelling (but I couldnt understand) I had to basically pry my OWN shoes out of this mans hands in order to get them back. I completely gave up on getting my $40 deposit back and left. They will take your money and not do the service. Its all cash so you cant dispute the charges. Scam!

Bee-Hive helped me by softening some brand new shoes which I would have had return. They were…read morepatient and professional and I highly recommend them for all of your shoe repair needs. Michael Cleavenger Chicago

I normally drop off my heels for repair at the 35 N. Wells location. I decided to take a chance on…read morethis one while out and about on my lunch hour. The little room is off to the right as soon as you enter the Hotel Intercontinental lobby. At first, I thought it was only a shoeshine service here because there wasn't much of an intake desk area like the other place. I was wrong. I forgot the nice guy's name, but he took my shoes and gave me a shoe repair ticket. He told me to wait for a call within a couple of days. What? A couple of days? Yes! I dropped off on a Thursday, and my repaired and (complimentary) shined heels were ready for pick up the following Tuesday. Sweet! By the way: pickup is at the same location. There was a miscommunication on my part. The Wells location called to confirm my shoes were ready but didn't specify where they were. I automatically assumed that's where I would pick up. Be sure to double-check!

I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes…read moreand purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B