We have been going to Philip's Shoe Clinic for decades, not just for shoe soles and heels, but also for luggage and even briefcase repairs. It had been six years since my last visit, but I recently returned this past Tuesday. While I was on an overseas vacation, I was in a rush and accidentally caught part of a Ziploc bag in my purse's zipper. The more I tried to fix it, the worse it became. Eventually, I managed to get the zipper almost all the way open, but it remained stuck and would not close for the rest of the trip. Thankfully, the purse had two major compartments with separate zippers, so I was still able to use it. When I got back, I brought the purse to Philip's Shoe Clinic, unsure if it could even be repaired. Oscar came out from the back of the shop to greet me. He was so considerate and did not want to handle my purse with his hands dirty from work, so he did not fully assess the damage at first. Still, he gave me a very reasonable estimate of $14 and said it would be ready in two days. To my delight, the purse was ready on time, and the zipper worked perfectly. Even better, Oscar only charged me $10 instead of $14. I truly appreciated his honesty. We chatted a bit, and I learned that Oscar has been the owner of the shop for the past nine years, although he has worked there since the 1990s. When the previous owner retired, she asked Oscar to take over, and he has been running it ever since. That explains why the high quality of work has never changed. This was not the first time Oscar showed such generosity. On two separate occasions, he did not charge me at all. Once was for punching extra holes in the strap of a crossbody bag so I could shorten it. Another time, about six years ago, a family member got some fabric caught in the zipper of a short jacket and had to take it off like a pullover. Oscar was able to fix it right away while I waited. Oscar is not only skilled but also kind and helpful. I feel so fortunate to have Philip's Shoe Clinic in our neighborhood. I highly recommend it. read more

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Three stars due to lack of communication. I had brought in 2 items to be repaired at separate times. Both items weren't ready when promised and no call or follow up was made. He doesn't answer the phone or have a voicemail to leave a message. I actually had to go in multiple times to find my work wasn't done. And no call was made when it was ready. One item was never completed. I took it home after it sat in his store for 3 weeks Untouched. Why ask for a phone number if you're not going to use it? read more

I've used Philip to repair several things. Purses, shoes, and luggage. He even added a zipper to a pair of boots and it looks like they were made that way. Prices are very reasonable for what he does. Turn around time has normally been a week or less. He also has some really good water proofing spray that he sells. Parking is easy in a strip mall. I've always been impressed read more

This guy is a true craftsman. I gave him two pairs of dress shoes that were 20+ years old, and he restored them to a "like new" condition. Highly recommended! read more

Just picked up my daughter shoes and they did an amazing job. I have used them for over 30 years they are more than fair and very honest. I have never had an issue I refer them to everyone. read more

Unfortunately my repair shop I have been using for years shut down operation during Covid 19 and never reopened:( I was literally dreading to go to this repair store and unfortunately, all my fears came true. My TODS needed to be repaired and I was reassured by a Mexican guy that he will do an amazing for job for me. When I came to pick up my shoes, they were destroyed by him! He literally destroyed my $500 shoes! After he was paid, I asked him if there is a chance he can fix it little bit better because it looked terrible. He ripped my shoes from my hands, started to scream at me in Spanish and instructed me to come back on Saturday, because he will remove everything what he did on my shoes. Be aware, he might be violent individual. read more

I've been coming to this shoe clinic for over 30 years, it's a new owner now and it's still the best shoe clinic to go to whenever you need your shoes repaired or just a shoe tap! You can just wait for it if you are just getting the taps, it took less than 10 minutes! The staff are very friendly and service is excellent! This is my go to place for any shoe repairs! They also have shoe polish for sale and other items! They also repair your broken luggage as well! read more

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Oscar is such a great person! This is my Go To spot! They are always on time! Pristine quality and customer service ! My recent visit was to shorten my Combat boots!! I highly recommend this place! read more

Philip's Shoe Clinic - Long boots in original form - Shoe Repair Near Me - Northbrook, Illinois

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The soles on my tennis shoes were pulling apart and I took them in to be repaired. Great service and affordable too. I wouldn't hesitate to bring other shoes in for repair. read more

I have brought 5+ shoes to Phillip and not once has he disappointed with quality of work or prices. Unbelievable quality!

charged $15 for a service what a week. Charge $20 for identical service. Two weeks later question difference they told me separately pay up. Obnoxious businessman. read more

Oscar did a terrible job cleaning my gym shoes and had the audacity to charge me $20! I wouldn't mind the charges but they were still dirty, dusty and still had a small rock imbedded in the sole. I witnessed another dissatisfied customer there who claims he ruined her shoes and stormed out of the store. His pride doesn't allow him to admit his mistakes and his inferior work. read more

Did a great job restoring my 20+ year old leather coat. Not 5 stars because I came to pick it up and it wasn't ready. Also long wait in store when I went back. read more

I recently brought a pair of ankle boots into Philip's because the seams were ripped apart due to daily wear and tear. He did a beautiful job repairing the boots and now they are good as new. Great workmanship, superior customer service, perfect results. My favorite cobbler. read more

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Great work done and in a timely manner. Have gone there for 25 plus years. The new ownership has not changed anything.

i wish i can leave no stars!! i brought in 3 pairs of yezzys adidas shoes i asked beofre can you clean this fabric he said oh yes yes no problem it will take a week ,so i agreed after waiting 1 week and expecting a good job he hands me over the shoes in the same condition i droped them off i kid you not i tried to explain to him that they haven't been cleaned and pointed out areas that i could of cleaned myself at home and he told me ok go clean it yourself ? umm thats why i came to you and paid you $60 he then started to argue with me demanding money and told me to go home!! and started to scream at me in spanish i strongly recommend not to come here for your shoe services beware!!!!! read more

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Philips has been taking care of my shoes for years. They are reasonable and get things done when they say they will. I have some high end shoes (my one addiction) and Philips has helped to protect and repairs both heels and soles. He's also been very honest when a repair was not worth it or likely to last. read more

My luggage needed some restitching. Quick turn around, great price and fantastic results...better than new. Highly recommended!!! read more

I had a boot with a split zipper and brought it here for repair. When I came back to pick it up, I was charged $16.00 and told it was fixed. The next time I wore them, the same thing happened and I took them back again. After a few days I was told they were repaired again although I saw no visible signs anything was replaced. Same thing happened and the zipper split again. I'll never bring anything in here for repair. read more

If I could give it to this place zero stars I would. I brought a pair of a expensive gym shoes in to have new soles put on. I was told a week, and when I came to pick them up, they still weren't ready. Not a huge deal, I came back two days later. Upon inspection I saw that the soles were replaced, which is what I had asked for, but I also saw that my distressed shoes, which came that way, were "cleaned up". I asked the guy what he did to my shoes and he said he conditioned them. No one asked him to do that, I guess maybe he was just trying to be nice but in the process he ruined a pair of $600 gym shoes. They are supposed to look scuffed and distressed. To top it off he repeatedly argued with me telling me he did not do anything when it was very apparent that he did. At least, admit you made a mistake, I would still have been very unhappy, but take ownership of it. Clearly this shop does not know what any higher end merchandise is supposed to look like. I am so embarassed I won't even wear them anymore because they now look fake. read more

What caring, careful professionals. They stretched a pair of too short loafers and they're perfect! Well priced, excellent service, great guys! Also they sell the best little heel inserts of cushion! Wonderful! read more

New Vibram soles on men's leather shoes. $63.00 Wish they hadn't gotten dye/polish all over the insides when they did the work. Completed on time - one week. read more

I have been going to Philip's for probably 20 years if not more for repairs on all types of shoes. I have never been disappointed. They do a great job, items are ready for pick-up when promised, and they are always, always friendly. I will continue taking my business here because they are just that good! read more

I have a pair of SAS shoes that I really like, but unfortunately the heels were getting worn down and the backs were salt stained from winter driving. I was going to get rid of them but the folks at Philip's Shoe Clinic said they could repair them for a reasonable price in comparison to buying a new pair. I brought them in and they installed new Vibram soles. They also were able to completely remove the salt stains and recondition the leather so the shoes look like new. I have pictures of them that I will share if I can figure out how to post them, because these shoes look awesome now! read more

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They are very good with new or older shoes, always deliver when they say. They also do handbags and luggage. Really anything related to leather products etc....It's my first choice and it should be yours too!!! read more

I've been here a few times with a variety of shoes and they always do a good job, are prompt and very friendly. Love supporting this local business! read more

I took some boots in for a new heel covering. $38 - pricey but I loved the boots. The rest of the boot was fine. I picked them up and the inside lining is falling apart. When I pointed it out the person said they didn't touch that. I replied so you didn't put the boot on any stand to repair them? Oh no. Sure they held them in their hands for the new heel cover and requires new heel cap. $38 later and my boots look just as bad. I would not have had them repaired if they were Gallo apart elsewhere. I won't be back. read more

Wawwwww. Just picked my boots off at this place. I left to fix the heel and half sole. Nothing else. They charged me $50 for that. I paid $70 for my boots. This was a very frustrating experience. They did a good job , but hey for $50! This is crazy read more

Replaced the footbed and sole of my birks for $90 well worth the price Bc they are 90% brand new now!! Took just under two weeks because he had to order the right size cork bed and covid slowed shipping (which I was fine with). Only think he didn't replace was the leather strapped, he did clean them up though! My birks look great and it was well worth the price considering a new pair was $135. A++ read more

I've been going to Phil's for over thirty years. I grew up in Northbrook, so this is the only place I've ever gone for repairs. I don't need them often, but when I do, they're very helpful. No, the original owner is no longer there, and I don't live in the area anymore, but I will still drive to them when I need them because the current owner and staff have always been helpful and friendly. The last time I used them was to repair two purses (each brought in at separate times). One I'd bought in Ireland where I'd TRIED to bring the purse back to the place I bought it and they gave it to their repair person who returned it not repaired and claimed it couldn't be repaired. Really? That's funny since when I brought it in to Phil's, not only could they repair the purse, but they were also able to move the straps from the awkward placement the designer put them to a more logical placement, thereby allowing the purse an extended life. It wasn't cheap (about half of what I paid for the purse originally, and to purse people they would consider my purse cheap as I refuse to spend a lot for something which is supposed to hold my wallet and my keys), however, considering it was my favorite purse and I wasn't ready to let it go at the time, Phil's came through for me and made the purse usable again. Thank you Phil's! read more

Great service. Managed to fix my shoes without any sight of damage. I'm satisfied and I will definitely be recommending this place to more people read more

Can Philip's Shoe Clinic clean shoes? Maybe. Does PSC need to polish up their business ettiquette? YES. When I brought my shoes in to be polished, the owner told me that I needed a few other things to make the shoe "like new". I thanked him for his advice, but explained that I would have to come back for the other services and instead just wanted the cleaning for that day. Not happy with my response, I was told that his morning was full and that I would have to leave the shoes. Not very nice Philip. read more

I had a Louboutin emergency and Oscar was able to put red rubber soles on the bottoms and turn them around the same day! They also did a very nice waterproofing finish that looks natural and is fabulous on the black suede. THANK YOU! read more

I am posting a 1 because of drastic price increases without any explanation for significant cost increases. Over past 4 months I have taken three brand new pairs of boots to have rubber soles and heels affixed to new leather bottom soled boots for added cushion and traction. I knew their work was expensive but they did a good job on the first two pairs, albeit at a premium price. Today's price for the same work done four months ago was more than 30% higher. No explanation offered. I Googled and found another cobbler (Tony's in Glenview) and they were charging far less for same work that I had done at Philip's and a coworker in Glenview swears by Tony's and has been a loyal customer there for years. My mistake in assuming Phillip's wants longterm customer loyalty. I am fine with paying for good work, but not being price gouged. read more

Philip's is my favorite place to take my shoes when they're in need of some TLC. I've taken many pairs of shoes here over the years and have always been impressed with the outcome. They always find a way to make my shoes look new again to which I am eternally grateful because who really wants to say goodbye to their favorite pairs of shoes? I know I don't! Not only do they do a great job, the staff is friendly and the prices are reasonable. Overall: if you're looking to get your shoes repaired, definitely take them here! read more

Always very impressed with their work. They transformed an old pair of birkenstocks into a new shiny sandal with new cork and soles.

Went to pick up my fiance's boots that needed the heel repaired. When I picked them up, I dealt with the owner (presuming Phillip). The total was $28.90. When I presented him with a 20% coupon, he took off less than $3.00. Also, when asking if there is any warranty on the work, he said "no". The heel broke the next day and when I saw what was done to repair the heel, I and my fiance were not terribly happy at the screws used to repair the heel. Will be going elsewhere next time. read more

Not impressed. I went in on Thursday and spoke to a very friendly associate who explained to me the prices (which seemed high). I thought about it for a day and came back on Friday to move forward. This time I believe I spoke to the owner who was very rude. He told me that the job would cost more than the day prior but that he would honor it since the associate yesterday gave me the discounted price. He also told me he could not completed within my requested timeframe which is understandable as I needed a one day turnaround. However, it was the way I was treated that turned me off. As soon as I mentioned my deadline, he put the shoes I brought back in my bag suggesting that I should leave. He didn't even ask me if I wanted to wait a little longer for the shoes. When I left I walked next store and they mentioned that he is always that way. I'm sure the work is good even though the cost is high and the owner is rude, but I would not return. read more

The owner is very thou rough and knowledgeable about his work. Very efficient and timely work. I get my shoes dyed here and also change some soles to get more friction! read more

Very nice family owned business. I had a hard time explaining my shoe issues to the wife but the husband (who usually runs the store) called me later in the afternoon to clarify what I needed done- and the shoes look great. Friendly people read more