Took shoes in for a replacment of soles and heels Charged $80 and only replaced heels and then…read morejust put polish over the soles. Extremly disappointed. Feel very ripped off. Will not use again

Getting to this shoe repair place feels a little like an adventure. My first time here I really did…read morenot like it but it grows on you. It is located in a quiet historic basement of a building called "The Mall", on 474 Central. You can take the elevator or the stairs. The entry to the staircase is to the right of the Mizuki Grill. In the basement, you will find Tiffany style light shades overhead and stained glass pieces along the way. You will encounter a person walking towards you and then notice they are wearing the same outfit.. Oh, it's a mirror. A giant mirror. So just past the mirror is the friendly shoe and purse repair. The quality of his work is great and the turnaround time is very reasonable. It took only a couple of days to get the soles replaced on my husband's shoes. I appreciated that all the shoes for pick-up were conveniently placed in a paper bags so you don't have to carry them out in the open. A nice finishing touch. The downside: He takes cash only. The good thing is that he writes the price on the claim ticket and you pay when you pick your items up.

Awesome experience. Took 4 pair of shoes for a shine and they came back in excellent shape. Looked…read morebetter than new!

Had new soles put on one of my favorite pair of sandals a few months ago. Wore them a few times…read more Pulled them out for a recent trip and the cork heel is cracked (where the new sole was put on). I brought them back to Bannockburn repair guy who did them. He was defensive and said it was NOT his fault; he said it was my fault. He would not help me in any way (no credit, no re-do). This cobbler usually does good work and is quite expensive! Very disappointed with this customer service experience. This was my last time here.

They did a beautiful job and everything I've given them in just a few days with a very reasonable…read moreprice!

First class service for a cobbler! Took a pair of boots with completely worn soles and voila! three…read moredays later they were done and perfectly repaired!

We have been going to Philip's Shoe Clinic for decades, not just for shoe soles and heels, but also…read morefor luggage and even briefcase repairs. It had been six years since my last visit, but I recently returned this past Tuesday. While I was on an overseas vacation, I was in a rush and accidentally caught part of a Ziploc bag in my purse's zipper. The more I tried to fix it, the worse it became. Eventually, I managed to get the zipper almost all the way open, but it remained stuck and would not close for the rest of the trip. Thankfully, the purse had two major compartments with separate zippers, so I was still able to use it. When I got back, I brought the purse to Philip's Shoe Clinic, unsure if it could even be repaired. Oscar came out from the back of the shop to greet me. He was so considerate and did not want to handle my purse with his hands dirty from work, so he did not fully assess the damage at first. Still, he gave me a very reasonable estimate of $14 and said it would be ready in two days. To my delight, the purse was ready on time, and the zipper worked perfectly. Even better, Oscar only charged me $10 instead of $14. I truly appreciated his honesty. We chatted a bit, and I learned that Oscar has been the owner of the shop for the past nine years, although he has worked there since the 1990s. When the previous owner retired, she asked Oscar to take over, and he has been running it ever since. That explains why the high quality of work has never changed. This was not the first time Oscar showed such generosity. On two separate occasions, he did not charge me at all. Once was for punching extra holes in the strap of a crossbody bag so I could shorten it. Another time, about six years ago, a family member got some fabric caught in the zipper of a short jacket and had to take it off like a pullover. Oscar was able to fix it right away while I waited. Oscar is not only skilled but also kind and helpful. I feel so fortunate to have Philip's Shoe Clinic in our neighborhood. I highly recommend it.

Three stars due to lack of communication. I had brought in 2 items to be repaired at separate…read moretimes. Both items weren't ready when promised and no call or follow up was made. He doesn't answer the phone or have a voicemail to leave a message. I actually had to go in multiple times to find my work wasn't done. And no call was made when it was ready. One item was never completed. I took it home after it sat in his store for 3 weeks Untouched. Why ask for a phone number if you're not going to use it?

Great owners. Very pleased with the service received. Very happy customer!!!!…read moreIt's a great value. Quick service. Awesome work on the boots we took them.

The guy, whoever he is that runs The operation is fantastic, knowledgeable and overall a really…read morenice guy. The prices are great. The job was absolutely fantastic. The shoes look brand new.

New heels on my shoes. Although he was feeling well he was determined to complete my shoes on a…read moretimely manner! Johnny is special!

Johnny's is a great professional cobbler - I took my old Ferragamo loafers to him and he…read moreeffectively brought them to life, reattached the rubber sole, and fixed a shoddy prior job on gluing them together. Glad I found Johnny and will be bringing other pairs of shoes to him in the future.

Brought my shoes here for repair at the recommendation of a co-worker. One of the heels had fallen…read moreoff a nice pair of high-end shoes. I brought both shoes in as most repair places shine them up for you with repairs and can also see how the other shoe with an intact heel appears. They took a few days to do the repair and asked for cash in advance $8.50. When I picked them up they were not shined up at all which I was a little surprised at but not the reason for the review. The heel lasted all of about 3 hours before it came off again. I will not go back and do not recommend others do either.

What a nice helpful man! So happy to have found this place tucked away in high wood. Great job on…read morerepair

I saw this guy once and then he ghosted me. I had to find someone else to repair my foot brace that…read moreThe Agony of the Feet guy had patched the padding. A mere 5 months later the padding had a hole in it cause painful rubbing on my foot. There is a company I found that will replace (not patch) the padding in the brace with a 2 year guarantee!! check out Chiappeta Shoes in Kenosha, WI.

Thank you for getting me back on my feet and keeping me there! I love waking and jogging! I'm glad…read moreI can do them again without so much discomfort and pain! If you have feet pain this is where to go!!

I have a pair of boots that I love but the bottom of the heel broke. I stoped in to see how much…read moreit would cost to fix versus buying a new pair. I also asked if he could fix my grandmother's vintage purse. Wow! Great job repairing the boots , but I'm even more grateful for the repair of the leather handles on the purse! My heart is so happy ! I highly recommend this shop! The owner was so very kind and he knows his craft well!

the absolute best of the best!!! this owner/operator has treated me and everyone in this community…read morein addition to the many people who travel for his services amazing with his sweet personality! alex has touched every single pair of high end shoes i own! every single pair of my red bottoms, jimmy choo, valentino, and louis vuitton he has put protective soles on them. he has fixed my louis vuitton purses and luggage also. he has stretched my husband's ferragamo work shoes and has also done many other repairs on items for us. no one is better!!!

Gary is the BEST. he is a perfectionist and it shows on his work thank you Gary for my Christian…read moreLouboutin heels.

Professional, efficient and easy to work with . . . I had a zipper slide replaced but will return…read morefor patches to be sewn on my leather vest