Great doc! I really like him. Very professional. Takes great care of me. He has flexible hours…read moreas well so I can pop in after work.

I have had a great experience, the front desk is super nice, very helpful, short wait times. The…read moreoptometrist is very patient with my specific needs.

Rude front desk personnel not accomodating. I will not spend one dime at this location, if their…read morefront desk employees are anything like the optometrist I can't see how they stay in business!

I have been using Looking Glass Optical for my entire family for over 15 years, and I wouldn't go…read moreanywhere else! They are very knowledgeable, and thorough in the examination with the latest technology. Dr. Teles also relates well to everyone. I have a non verbal daughter, and he can even relate to her in the ways necessary to serve her perfectly. I have sent many friends to him over the years and every one of them has been equally satisfied.

Dr Teles (5 stars) is professional and takes his time to make sure you have the right prescription…read more My problem is with the man who when you go in to have your glasses adjusted leaves you upfront never to be seen again. For this reason I will not under any circumstance come back. I am not sure what I did to warrant this treatment.

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

Went once, got new script, when I received my glasses, not bought there, they seemed off. Can't…read moresay where the error was. But past experience has prove. It was the optical shop...

Marianne was AMAZING (friendly, made great suggestions, did not rush me yet very attentive) in…read morehelping me select frames. I absolutely loved the atmosphere and wide selection of frames. I will definitely be a repeat customer.

A big shout out and huge Thank You to An Optical Galleria in Centreville!!! All of the online class…read morework took a toll on Tanner's vision. Not only did he get in for an appointment (thankfully there was a cancellation) but he had new lenses in 24 hours! Pick up my new "office" prescription today and cannot wait to use them tomorrow!!

I have been a patient of Optical Galleria in Centreville for several years. I considered them MY…read moreEYE DOCTOR. They have beautiful frames there. Great service. I had my eyes examined there twice. I have purchased 4 pairs of glasses from them totaling over $2,000. When the nose piece broke on my $500 plus sunglasses I asked it they could repair them and the sales person said NO without even taking them from my hand to look at them. I bought a replacement pair from them for $500. Yesterday I called Optical Galleria requesting my pupillary distance. They REFUSED to provide me with that part of my MEDICAL record. They told me a LIE about liability. I looked it up! I will NEVER RETURN THERE.

My experience at this location was outstanding. A little background: my prescription was overdue,…read morein addition to my glasses suddenly breaking on a Friday night. Needless to say, I was a bit frantic and needed to find a location that would take me right away. I was able to get an appointment for the upcoming Monday which I was absolutely not expecting. I was a bit skeptical due to the location being inside of the town center, however I had no issues parking inside of the garage located closest to Target, and then taking a short walk. The young lady that assisted me with my eye tests was amazing! I always get anxiety prior to the glaucoma examination, however she was super patient with me and made sure I was comfortable before proceeding. Now for Dr. Shields: VERY personable, knowledgeable, patient to say the least. He took his time, explained everything to me from the health of my eye, to making recommendation for Lasik, answering my questions. Overall the customer service is a 10/10 SUPERB

*Shady billing practice alert!!! This business has multiple…read morecomplaints with the better business bureau. Issue: They tell you in-store what your insurance will cover and the amount you will have to pay out of pocket. Then months later, they send you another bill saying you owe MORE money than what you already paid! There is no itemized bill either. Corrupt and shady business trying to screw people over. Their prices are high enough before they play games with billing. Avoid this business.

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

Dr. Rutzen removed an obnoxious eye tag for me today. I am very thankful for the professionalism…read moreand personableness! The procedure could not have gone better, and it is really great the way that he explains everything that he is doing. His assistant and office staff also were perfect professionals. Wonderful experience!

I've been visiting this location and their Westminster location for 15+ years now. Well today at…read moremy appointment, they decided to add another fee to their long list of fees, and in this case claimed my insurance doesn't cover a $75 contact lens fitting fee. I wore my glasses like I was told to, but without my lenses, they're gonna hit me with another fee. My last visit. It's all about the money, not the patient.

Dr Rennie is the Best! So thorough and caring!. The quality of care received is second to none!read more

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi is very patient and takes great efforts to explain everything to you. She never makes you…read morefeel that she is in a rush and gets you out as soon as possible.