I am disappointed to be told by your sales lady, Teresa Kelley that Barnstorm doesn't want me as a customer. I've never heard of such a thing. I just want to know before moving on from this that you indeed confirm this as your position. To discriminate against customers who you haven't even spoken to to at least see what's really going on is unprofessional. I have the text showing you that I attempted to make times to come in and finalize the purchase and was told more than once, "it isn't a good time", "I don't have an available slot" or "I'm booked today". I came to your business seeking a jeep. My daughter first went looking for a jeep for me. When she found one she knew I'd like I then went in with my bike. My bike was looked at during that time. Teresa and I struck a deal. I test drove the vehicle. Once the deal was struck , it was changed by another woman. Who claimed they needed to take $600. off for a minute scratch. Also I was told there was a $450. detail fee. I asked if that fee could be removed and no detailing be done. Teresa said it was company policy the detail be done and it couldn't be changed. So my wife went in to test drive the vehicle, which Teresa had said had just come back from detailing. the back window was now clear. But my wife tried to point out the 1/8th inch of dirt on the vent levers, however, your sales person was only interested in knowing how much gas was in the jeep. My wife test drove the vehicle for 15 minutes. During that time they stopped at the cemetery in the center of Spencer and took the top down. Upon returning your sales lady told my wife they didn't like customers taking the tops down, to which my wife replied that she wanted to be sure everything functioned properly. Teresa then told her they were afraid people would damage the top because they didn't know how to take it down. My wife pointed to our daughters jeep which they arrived in and said, "we know how to take it down". My Wife pointed out the dirt on the jeep seats and vents and Teresa told me that dirt was probably from the 15 minute test drive taken when the top was taken down. When several small scratches were pointed out the answer was, it's used, you'll never get them out. So why am I being charged $600 for a tiny scratch on my 2017 Harley? Also when wet these scratches on the jeep disappear which tells me they can be waxed out. I offered to replace the bags on my bike before trading it in and was told "no because they will be after market bags". Several texts to Teresa went unanswered. When asked for a car fax the reply was "It's a one owner, no accident jeep". I have screen shots of everything. This woman is incredibly rude. She is curt and straight out insulting. She told me that at a meeting held Wednesday, your sales person told me that you had all decided she'd spent too much time on me and Barnstorm does not want me as a customer. When asked about the top sitting on your property, your salesperson could not identify the type vehicle it belonged to, my daughter had to tell me. My daughter also had to answer a lot of other jeep related questions because your sales lady could not. I noticed the slush mats that are a part of the Willys package were missing and when I asked about these I was told I would not be getting any mats. When I went in for the test drive Teresa told me there was a lady there who was there by appointment and she would be following me on my test drive. When Teresa left to get plates, I spoke with the waiting woman who then told me she had no appointment she was a walk in. This woman had to follow me in another Barn storm vehicle. Another practice I'd never heard of. She told me I couldn't come in to make the purchase of the 2015 Willys because she didn't have the time. Also that I'd need to make another appointment for the mechanics to look over the bike again, one and a half weeks since they first looked at it. If you count the miles on my bike from the day they looked at it you'll see I only rode it home. It has not moved from my garage since that day. I was never given one on one time with this sales lady. I do not expect to be insulted by being told I'm not wanted as a customer. I have exerted every effort to ask for information about this jeep from a woman who could not be bothered and obviously told her management staff that she's spent hours and hours on me. this is not the case. I always try to do business at small, local places.If your company didn't want to do business with me shouldn't your management have been the one calling me to say that and not your sales person? read more
