Roomy store with a Starbucks inside. A lot of books to choose from, and it looks like they keep up with the newest books as well. Needed help locating specific books and the staff did not disappoint. They knew the exact location and walked with me there. All the staff, even in the cafe were all helpful and polite. read more

Great service and quiet environment. Spend a few hours with my hubby here and enjoyed the relaxing atmosphere.

Love the books! The selection and the variety. Starbucks is a double bonus that brings us back again and again. read more

Barnes & Noble - Coffee and a book - Bookstores Near Me - Hickory, North Carolina

We travel an hour nearly each weekend to this store to spend $150-200. We're well known, premium members. Today, they wouldn't accept my cash over a tiny tear in the bill citing corporate policy because the tear won't allow the bill to pass through a machine. Shouldn't they have a backup such as a pen to check bills with? Since they refuse to accept legal tender, we will no longer shop there, and we will not renew our annual membership next month. We'll take our business to Amazon and Books-a-million where books are half the cost, less hassle, and who APPRECIATE their loyal customers. read more

Best chess players are out here come challenge me! also starbucks has some great taste

People are knowledgeable about their product and will help you pick or find what you're looking for but checkout is a mess. I had to stand there with only four people ahead with only one cash register open, and she had to carry on a discussion with everyone there. Let's get in and get out!! read more

This store does not care about the Americans with Disabilities Act. They do not believe in a disability to wear a mask due to respiratory problems and do not present anything that says they are exempt from this act. There is plenty of room to be six feet or more from other patrons but that is treated as irrelevant even for someone who can't breathe through a mask because of respiratory issues. Even with all that space the girl threatened to call the police on someone who had breathing difficulties. read more

They expect you to wear a mask and pull it down and pull it back up every time you take a sip of your drink. They do not have that posted, sell you your items then RUDELY demand mid way thru completing your beverage that you must wear the mask even if you're at a table not within 6 feet of anyone. If that's their rules, whatever...but it should be posted or said to customers during purchases and not after while they're trying to enjoy them. I wouldn't have even went it if I'd of known that was the expectation. At least tell customers up front your rules and not attack them when they're not even aware they're breaking them. read more

This B&N is exactly what you'd expect of any other B&N in the country. To be honest prefer to shop at independent bookstores, but there aren't any around Hickory anymore. I will say that the B&N are very friendly and have gone out of their way to help me - so five stars for them. I'm also grateful that there is a B&N in this community and the hours are nice-you can easily stop by after a 7pm movie or dinner. The coffee shop is fine with a Starbuck-ie vibe. The prices are a bit high and their drinks aren't always made consistently. However, I had to admit bias because I favor locally owned coffee shops. This the best place to head though if you're looking for coffee drinks after dark. read more

The book floor itself is great. They always have what I want and if I don't ordering it is a swift and easy process. However the cafe is subpar at best. My drink is rarely ever made right and half of the time the baristas are rude. read more

I've never had a bad experience here, they always have what I'm looking for, and if they don't they will order it. Not just tons of books, tons of nerdy stuff too. The Starbucks in there is equally as good as literally every other Starbucks there is. read more

Friendly, knowledgeable employees that are willing to help you find what you're looking for!

I know, how can you review a Barnes and Noble? But it's right here in Hickory. My holiest of holys. lol, ok just kidding, kind of. Seriously though, they have a good selection and the staff is friendly. I spend way too much of my money at this place. read more

Omg, I wish they'd straighten the racks, especially the magazines. I am not a fan of allowing bookstore patrons to lounge around and read. They get in the way and seldom buy anything, which annoys those of us who want to look, buy, and leave. People treat it like it's a library but it's a business, and an unhealthy one at that. I feel for magazine publishers whose work is read for free and returned for full credit. No wonder magazines cost $12 now. read more

Horribly mis-managed! High school class orders books, weeks later books are still unavailable. Call the store and I was told the books will be available for pick up at the front desk and that there were several on hold. Drive to the store, stand in line for 30 minutes while one woman works a line of 25 people. Get to the front desk and then I'm told the two books that are on hold or not available for purchase without verification from the school as to who put them on hold. Completely unprofessional, and completely mis-managed location! read more

I love this place. They have a Starbucks, so I can go in and get coffee in the morning then look at books. They also have chairs and a reading area. It's a nice atmosphere with a good selection, and they will order books for you if they're not in stock. Much better than the place in the mall. read more

I called ahead to find a CD I can't find anywhere else for my sisters birthday tomorrow- I was helped by a very kind and professional woman named Joy who found my CD in the system, went and got it in the store to be 100 percent sure it was there, and took my name to hold it for me. It wasn't so much that she found it and held it for me but the quick, professional and kind attitude that she helped me with that impressed me with my service today. thank you Joy! read more

Received incredibly poor customer service by the lady at the cafe in the store. She was beyond rude to me for no known reason. I have never been treated so badly. Will not return. read more