WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before…read morecalling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.

The most knowledgeable and friendly team. Prompt service @ reasonable price. Highly recommended.read more

We called on a Sunday morning and they sent John out about two hours later (our mini split needed…read morerefrigerant). That's great and all, but I still expected to get worked over. John was professional, knowledgeable, honest, and fair. He charged me the minimum to re-charge my unit ($89). I'm genuinely surprised and ecstatic that I've finally found an HVAC company that isn't trying to take advantage of customers. their pricing is more than fair, especially considering the fact that they are actually out here solving problems and improving lives. I will 100% be using them again. Actually, I'm about to call them for an install right after I write this...

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

Great response, showed up on time and took their time doing the repair correctly…read more Best firm I have used They are my new go to AC firm. You cannot go wrong with these guys.

Dillon from First Quality Heat and Air came to my house to check a problem of my floor bowing up…read more He immediately found the 2 problems and did a great job of fixing them. Very thorough, polite, and respectful of my home.

The company did everything they promised. No runaround, no hidden fees or unexpected extra work…read more Installation was finished in one day even though they had to work past 5. AC unit works well and is a better brand than we first agreed on and no extra cost was involved.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

Clay did a great job performing a pre-summer tune-up maintenance service on my two home A/C units…read more He arrived on time with all the proper tools and equipment. Clay was very knowledgeable about A/C systems and took the time to explain what he was doing and why it's important to service your A/C system regularly. I highly recommend Clay and will certainly call him again the next time I need service or repair done to my home A/C system.

From the owner: Enjoy an effortlessly comfortable home atmosphere with our skilled repair and maintenance of…read moreclimate systems.

We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

I'm retired, and a DAV on a tight budget. Like an auto mechanic, HVAC services are critical in…read moreTexas. If you find a great one, count your blessings. John and crew are super dependable. You can rest assured that he's not going to take advantage of you, especially when the service request is just short of being a 911 emergency for the caller. Usually you're in a very uncomfortable position (too hot or too cold). I'm fortunate that I found Rock Solid HVAC several years ago. And no, John doesn't even know I'm writing this. I had an A/C emergency and he was able to fit me on his schedule early the next day. I am just so appreciative. Count your blessings. Now I just need to find a mechanic who is just as trustworthy as John.

This company is awesome!…read more My A/C Condenser fan stopped spinning, and I thought the fan motor went out. Brought the fan and motor into the shop, and they were able to test it on the spot. Found out the fan motor was perfectly fine and my capacitor was out. Highly recommend this company.

I have going here for years and have always been able to find what I need for my AC. Excellent…read moreservice, they give great advice and are knowable. I am a handy guy so with their help and me doing the work myself I save a bunch of money.