I had Barkus out to my house two weeks ago and it was a negative experience. Price was not clear before coming out for service, and before the owner tries to defend this statement saying I agreed to the price - it was only because I ASKED him what the estimate would be before he left to the store to go buy the part. The price WAS NOT clearly communicated to me or freely offered by owner.
I work several jobs, one of which is $14.00 in a seafood department at a local grocery. Barkus charged me $256 for a 45 minute service call to change a blown fuse, and the owner added a cleaning. I'm glad I can work more than 19 hours at my second job to pay for your 45 minute service call to my house.
After Barkus left my house, I wrote a FB post expressing my disappointment. The owner then drove BACK to my house to voice his displeasure. I'm a teacher, and was on a virtual meeting with students. When I opened my front door, my students could clearly hear the owner making accusations about myself (from his point of view of what had transpired, and not even entirely true) and what I posted. I had to ask him to calm down, went to my computer to mute the mic, told him I'd take into account his perspective, and he left. I did edit my FB post, but now two weeks later I am still very miffed by the entire experience.
If the owner would like to speak regarding this post, please feel free to email me. Do not drive back to my house. read more