We've been to many groomers over the life of my 14 & 10 year old dogs life, we have really enjoyed the experience of the full service grooming here! The price is wonderful, and my dogs who used to go in and refuse to move go back happily with the groomers. Cute are always just as asked for! One time we had a small medical issue with my older dog and the owner took us next door to be with us and the vet looked her over. We found a new vet that day too! read more

DO NOT BRING YOUR DOG HERE! If I could leave less than 1 star I would. After reading other reviews, I find a similar pattern happening with how disrespectful this owner is and the company she runs. I have brought our Goldendoodle to Bark & Sparkle several times in the past without issues. However, yesterday we picked up our dog from a routine haircut and it was horrific. He was gushing blood out of his foot from them cutting his nails too short. (I have pictures of my car seat from the blood coming from his foot) We brought him back into the building to find out why he was bleeding and they brushed it off like it was nothing, put some ointment on him and sent him on his way. His nails were cut so short from the quick it looked like they were done with very dull scissors. Additionally, his hair was cut so short that he started bleeding down the side of his body and shoulders once we got home. They shaved his head, face, and entire body and he has razor burn all over him. They cut his whiskers, which is the worst thing you can do to a dog, especially when his face was not matted. I understand that the mats on his back would be hard to get out, but that is why we don't go to Petco or Petsmart to get a botched job. Our dog was obviously uncomfortable and clearly under a lot of stress leaving, which he never has been before. After calling numerous times about how bad our dog was treated and obviously the "level of care" they provided was less than satisfactory. The owner called back to tell us that she would give us a 10% discount on our next visit. We explained that we would never be bringing him back after how terrible his hair cut was and the emotional stress that was put on our poor dog. She told us that the groomer was not as experienced as her other technicians and to send pictures of the blood on our dog. Unfortunately, she called us back hours after we had called that morning, not expecting to need photos of the abuse our dog endured and cleaned him off. She said that was the only way we would be getting a refund. After calling her back and explaining that not an acceptable response she stated that we could "pray to Jesus". She continued to say that if "we don't believe in Jesus, than she doesn't want our business anyways." I don't know why religion was brought into this conversation in the first place. On top of all this she stated she has "fired clients" because of their religious beliefs... Is that legal to discriminate against religious beliefs as a business owner? YES. Regardless, my dog being abused at her establishment has nothing to do with her religious beliefs or mine. I honestly just wanted my $99 refunded and I would have been fine. After she told us that she would not be giving us a refund, I stated we would be writing a review about the abuse our dog endured at her business, she said "Great! Free publicity for me". I do not know how her doors are still open with the business owner treating clients this way or her groomers treating an animal this way. This is animal abuse and is unacceptable. All I wanted was a refund and I got excuse after excuse how she couldn't refund our money because we did not believe in her religious beliefs. Linda Theuerkauf is not spreading the "Word of God", as she so eloquently put it, she is disrespectful and obviously does not care about your fur-babies or your business after the terrible customer service we have experience. DO NOT BRING YOUR DOG HERE! read more

I took both of my labradoodles to bark and sparkle to be groomed today and I AM HORRIFIED about their conditions when I picked them up. To begin with I had an extensive conversation with them on how I wanted them to be groomed. I also showed them a picture of how they were groomed before and said I would like them to look like that. They took a picture of the picture so they could get it right. I also wrote down on a piece of paper exactly what I wanted done so there was no mistaking what I was asking them to do. I said to them I understand if they needed to be shaved if they were matted but I wanted the teddy bear look for their head and tail so they would still be fluffy there. The girl felt all over both dogs and said one was not matted at all and the other had some matting they would try to get out but they could definitely do the teddy bear cut on both. I left feeling that they understood how I wanted the dogs to be done. When I picked them up I did not even recognize my dogs. The only way I knew it was them was by their dog collars. The were shaved all over some all the way down to the skin other areas were longer it was inconsistent and patchy everywhere. They nicked my dogs skin in several spots and they were bleeding. They had clipped their nails to the quick and they were bleeding. I took one of the dogs back in and showed them he was bleeding and they said it was his nails and took him to the back to fix him and I could hear him crying back there. I love my dogs like they are my children and I feel awful that this happened to them. This is an absolutely terrible place to have your dog groomed. My poor babies are traumatized and I will be lucky to ever get them in the car again. read more

I've been to bark and sparkle 4 times now & twice have been dissatisfied with them! After my 1st appt they went out of their way to make things right & the next 2 trips were fine. This last trip however will be my last! 8:30 appt for a very nervous dog who needs to be done 1st and quickly. Neither happened as an employees dog was groomed as my dog sat in cage while another dog barked repeatedly. She was the 3 rd dog seen even though she was suppose to be 1st. The groomers attitude was" whatever you don't like it leave" I spoke to the owner about how unsatisfactory this visit was & her response was" most places wont let you stay" wtf basically give me your money & leave. She coulda cared less... Will NEVER go back again! read more

Today was my 2nd visit here with my two pups. I notice the attitude the 1st time I went but whn I came back to pick them up in about 2 hours they looked very nice other than paying extra for my dogs nails to get painted tht was a mess and all in her hair it was ok and this was the 1st time they ever was groomed professionally. Today I decided to go back cause overall I was pleased with there hair cut. Ok the lady I talked to at 1st was great but whn I started asking questions cause on there website it says they give a walk threw and consultation she called the one who the lady who was going to groom them up. Attitude again smh. Left them @10:30 about 4:30 they called. The first 1st visit was $45 per dog they charged me extra cause they was matted which I understood. I paid 115.00 ok cool. This visit they charged me 150.00 so I asked for the break down she sd 55.00 per dog 10.00 for nail paint which 1st visit was 5.00 and still a mess! 10.00 for matted and she tld me one of my dogs was infested with ticks and she made me feel so bad how she carried on about tht! To top it off they looked ok but for 150.00 I was expecting them to look liked they looked the 1st time but they didn't cause as she said they where "a mess". Whn I have seen dogs way worse looking than they was. Overall will not go back they lack to me in customer service and that speaks volumes to me! My dogs may have been a "a mess" but I was charged and I paid for the so called mess. Not to mention again how bad she made me feel! read more

Nice option when you don't want to bathe your dog but it isn't the kind of week for cleaning up your tub after it. Really nice people.

This is my puppy first visit and first grooming experience. I drop him of at 3 pm and was told that they will call me when he is ready in about 2 hours. When they call me back I was busy, so I told my husband to pick him up. When he came back, my baby was lethargic like he has been drug up and there was a razor burn on his scrotum area. Now, I have to deal with the wound on his genital that looks really red. I will not take my baby to this place again. read more

We LOVE LOVE LOVE Bark and Sparkle! It's spacious, immaculate, giant self-wash tubs that each has its own dryer. It's 100% set up to be user-friendly, tons of supplies from brushes, products to wash, condition, clean ears, de-shed combs, towels, aprons etc. and you can get help from the groomers without an appointment (like cutting and grinding toenails etc). You can tell this is owner-operated because the staff is always SO friendly, helpful and baths are always ready - everytime. We have also bought collars and leashes, treats and premium food here as well. We've been coming here for years - we highly recommend! read more

Really really cute little groom shop. They have self serve bathing, and if you don't know what you are doing, of have questions, they are there to answer them for you. They have many grooming options available AND they just got a new groomer! Try them! read more

I chose this place originally because of the name (obviously!) I keep coming back because my dog is happy! He doesn't get anxious when we walk in, and when I pick him up he's happy and perfectly groomed. I feel the groomers really take the time to understand you and the dogs needs. I've had horrible experiences in the past (not to mention any names... pets mart...) and didn't know if I could do it again. As long as the service and pup is happy I'll continue to come back! read more

If I could give 10 stars I would!! I very recently rescued a senior dog who has very low socialization skills and is very nervous with people outside our family. The team at Bark and Sparkle called me not long after I had dropped my dear girl off to tell me how poorly she was reacting to a shave and bath. I rushed right over and they worked with me to allow me to calm my sweet pup. Together we finished the hair cut and then I held my dog while they bathed her very quickly and efficiently. My senior gal even wagged her tail when she was done which is a new behavior for her! Thank you all a million times over for your kindness, patience and compassion. I would recommend to everyone!!! read more

not happy with my services. my dog still has mats in her muzzle and the hair on top of her head is different lengths. the staff treat her sister so wonder fully-they loved loved her. sigh. read more

Great place for a self service bath. It was nice an quiet and the staff was very friendly and helpful. We will certainly be going back!

I couldn't be more pleased with the service I've received at Bark & Sparkle. The staff truly cares about the well-being of my pets. When I choose to bath my 80-lb Lab myself, they are there to help including trimming nails. When I opt for full-service, my Lab comes back far better than what I could do. read more

I actually would like to give Bark and Sparkle no stars. I've never been treated with such disrespect in a public place before. If your dog doesn't act like a human with perfect manners, or if you adopted your dog DO NOT GO HERE. Bark and Sparkle made me feel like my dog is vicious and out-of-control because she is uncomfortable around other dogs. 1. I made an appointment and I had to reschedule two times because of bad weather. The second time I never got a call back to reschedule. I had to call to make an appointment, and by that time I had to wait another week to get my dog groomed. Each time I called I made the groomer aware that I recently rescued my dog, and she was still getting used to people and other dogs. 2. I arrived early to my appointment just in-case I had paperwork to fill out. The receptionist saw me standing outside with my dog, and I still had to wait at least 5 minutes for her to come and unlock the door. 3. I was the first one to arrive that day, but I had to wait because the groomer did not arrive yet. I was told that the groomer would be there either right on time or a little late. While I was waiting other dogs came in, and then my dog began to bark and growl. I apologized and explained I rescued her, I've only had her for about a week, she' still getting used to everything, and I plan on taking her to training at some point. A customer said I should take her outside to calm down. I did this and it worked for a little while. While I was outside, the same customer asked if my dog was up-to-date on her shots. I explained that all dogs that are rescued have to be up-to-date to their shots before they find their forever home. I also stated we have already had our yearly vet visit. The customer then stated I really needed to take my dog to a training class, and that Bark and Sparkle was going to be very busy today. 4. While waiting outside, no one working for Bark and Sparkle checked on me or even cared to communicate to me that the groomer had arrived. I accidentally left my dog's paperwork in Bark and Sparkle, and no one cared to take the paperwork back out to me. I had to ask a random customer walking into the groomer if she would be able to bring the papers out to me. Thankfully, she was very kind and helped me get my dog's paperwork back to me. 5. By now, it was 30 minutes passed my appointment time and I was still waiting outside. I finally got a chance to open the door to yell into the groomers to ask if the groomer made it in yet. The receptionist informed me that the groomer arrived. I asked if I could take my dog back to be groomed, but she wasn't good with other dogs right now. I could see in the back that the groomer was already grooming other dogs that got there after me. The receptionist went to ask the groomer if my dog could go back to be groomed, when she came back outside she informed me that I had to pay$15.00 more for faster service. I just said never mind and I left. Bark and Sparkle gave me the worst customer service I have ever experienced. Even if this place is convenient for you to go to I would drive further for a groomer that will treat you and your dog humanely. read more

We took our dog here thinking it was a cute little family owned place. Never will we make that mistake again. i had an 8:30 appt and the groomer didn't even show until almost 9. I saw multiple dogs coming in and they were just left in the cages while the groomers sat in the front and talked and ate.. when my groomer finally came in she knew nothing about my appt. I had to tell her I scheduled an express appt. i have an Australian shepherd (a very long haired dog) and specifically said I didn't want her shaved. I just wanted a summer trim. When I came back for her she was completely shaved. not a piece of loose hair anywhere. she looks ridiculous. she doesn't even look like the same dog I dropped off. I could tell the lady wasn't listening to what I was saying when I was trying to tell her what I wanted done. I knew something was wrong when it only took an hour, just pure laziness and no effort. I could've shaved her myself if that's what I wanted. let alone for 70$. when I called to tell the owner nothing but disrespect also. everyone is rude there. big mistake we won't ever make again read more

Bark and Sparkle - Pet Groomers Near Me - Midlothian, Virginia

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Linda, the owner is great-but she is not on site all the time. Her staff are mediocre and their customer service skills are poor. This business is hard to reach, often when you call the phone just rings and rings. Weekend grooming appointments have to be made weeks in advance, yet you can't reach anyone to make an appointment. My dog's previous grooming appointment (made weeks in advance) was cancelled the day of, due to the groomer being stuck out of town. I rescheduled (hey, things happen) and brought my dog in at a later date. When I picked my dog up that day I made his next grooming appointment. When the day of the next grooming arrived, an hour before the appointment I get a call that the groomer is sick. I was told that the next available weekend appointment was not for 3 weeks. When I expressed that this was the second time this happened and that I made this appointment 6 weeks ago, the surly young man who called me put me on hold. He came back on the line and told me I could still bring my dog in anyways. Realizing how booked solid these groomers are however, I felt my dog may not be treated as well as I expected and paid for. I then called back (hey! A young lady answered this time) and I rescheduled for 3 weeks out, the first available weekend appointment. The surly young man then called me back a few minutes later and confronted me as to why I rescheduled. I asked to speak to the owner, but was told she was not there. I now do not feel comfortable leaving my dog there. I will be taking my dog to a groomer recommended by my dog's vet. Oh by the way, four days after one of my dog's visits for a grooming he became really sick. He had a fever, refused to eat and was lethargic. My dog overall is healthy; he has no chronic medical conditions. He is up to date on all vaccinations, including bordatella. The vet said it was an infection and prescribed antibiotics and steroids. My dog had to have IV fluids also. $500 later thankfully the meds and treatment worked. After another grooming he came home with what appeared to be razor burn-dummy me I still continued to deal with this place. I'M DONE! read more

We have a Newfoundland that gets very matted and has skin allergies as well. We have used Bark & Sparkle three times now & we've been impressed with the groomers every time we get Nana back. They're reasonably priced and do an excellent job. Could not ask for better groomers. We absolutely love Bark & Sparkle! read more

my wife and i followed one of the best doggie groomers ( allison ) to bark & sparkle in sept 2015 we had both groomed completely..they did a great job..while we were their we had a girl who said she was the owners daughter to make us a appointment for december she gave up a appointment card for dec. 15 2015 at 11:00 am ..we showed up for our appointment and were told by the girl that we were not in the appointment book..no iam sorry i forgot to put it in the book or anything just that we would have to make another appointment later in the week.. poor customer service & made us feel like we had done something wrong ..when it was her mistake ..i have told a lot of family and friends to take their pets to this groomer ..now iam sorry i did ..i guess they dont need anymore customers..good groomers , but bad customer service by owners daughter...sad read more