Beware of the exploding "ketchup"!
Apparently, this establishment attempts to make its own "ketchup". I put quotes around it because it tastes like nothing more than tomato paste (and bland tomato paste, at that).
More to the story... They store these squeeze bottles of "ketchup" in a cooler that is cold enough to freeze the "ketchup". This is a known fact confirmed by talking with two of the waitstaff.
So, I ordered the wagyu beef cheeseburger and fries. Soon thereafter our waitress brought a squeeze bottle of their "ketchup". Did they say it was partially frozen? No. So, I attempted to put some "ketchup" on my hamburger. I squeezed and a little came out, albeit a little "chunky". If I had tested for temperature I would have seen that that "chunky-ness" was due to it being frozen. But, I thought, "Wow! This is SOOO homemade that it still has some texture to it!"
I squeezed just enough so that the "chunks" slowly exited the bottle. Well, once that first little frozen bit exited, the bland liquidy stuff behind it exploded out. I covered my hamburger, my French fries, my wife, and myself with a fine spray of this bland concoction. I got the worst of it. I was covered from the collar of my shirt, across to both sleeves, and down to the bottom of my shirt. (I even found a drip on the inside of my right calf later that night).
I went to find a waitress. I didn't find ours, but I did find one. I told her what happened, and her reply was, "Huh. Is that still happening? I thought they got that cooler fixed a long time ago." She handed me a couple of napkins and turned her back to continue entering info on the computer. No "Oh, no! Here let me get you a clean, wet bar towel!" Just napkins and disinterest.
Our regular waitress arrived and confirmed that they KNEW for a while of this "ketchup" freezing and that they thought it would thaw with the heat outside. She then asked if I wanted any "store bought" ketchup. It was then that I looked around and saw that we were one of TWO tables outside with this "ketchup". Everyone else had store bought ketchup!
Side note: My wife's BBQ Chicken Salad was obscenely large. It could have EASILY fed 3-4 people. She took a couple bites and said that what wasn't limp and wilted tasted "funny" (i.e., the avocados were "rubbery", tomatoes tasteless...etc), but the chicken was OK. No salad dressing was provided, too.
The waitstaff failed to do anything other than a couple of paper napkins. In fact, after I told our regular waitress what happened, when she said this exploding "ketchup" was known to management, I didn't see her again until she brought the bill. Kind of put the "cuss" in "Customer Service".
Two bites of my wagyu burger (actually, my "ketchup" burger with a little supposed wagyu beef thrown in), and a couple of bites from my wife's family-of-four salad and we left. Kind of an expensive "meal".
When we were deciding where to go, my wife said there were two brew pubs in the area; One with a view (this one) and one that was higher rated but no real view. I think you know where I would suggest you go... read more