I wish I could give 0 star.
I went there on Wednesday when they had 25% discount on mani/pedi combo.
Here is what happened after my mani/pedi:
After receiving an email from the salon saying "if you wish to share any feedback, feel free to get in touch..", so I email the salon what happened and how I felt:
"Hello,
I had mani/pedi today. I think the person look after me was Camelia.
During the pedicure, I felt a bit of pain when she was working on cuticles. When I was coming home, I noticed My big toe was bleeding. I wiped it with alcohol after I came home but it's still bit red.
I was disappointed that there aren't many color choices at your salon. It was hard to choose the color I like and also suit to my skin tone."
And the response from the salon was this:
"Hi Hiroko,
I apologize if your cuticle was nicked. Our policy is gentle cuticle care but unfortunately accidents happen sometimes. Usually we are able to catch any incidences at the visit but sometimes it doesn't show up until later. In the meanwhile, I'd recommend washing it and applying antibiotic ointment and a bandaid to be on the safe side. Keep it clean and watch out for any signs of infection over the next few days. See you doctor if you have any concerns. I'll speak to Camelia regarding this so she can be more careful in the future.
In all honesty, I am quite shocked with your criticism of our colour selection. We pride ourselves in having a vast array of colour options. In fact we have almost 300 colours to choose from and a variety of lines to suit different preferences. We are very aware of inclusivity and work hard to source flattering colours for all skin tones. In fact, more often than not we have clients comment on how hard it is to choose a colour because we have too many options. I'm not sure what more you could expect but I apologize that we weren't able to meet your expectations of colour selection. We think it is more important to use quality brands with healthy ingredients than to stock thousands of cheap polishes with dangerous ingredients. Regardless, it doesn't seem like we are the salon for you and I wish you the best of luck with finding a salon that suits you better.
Sincerely,
Emily"
This was by far the worst experience for me in any nail salons I've been to. read more