I don't write reviews, but inquiring minds need to know: Bare Necessities used to be great. I don't know what's going on but they are sitting on payments, not allowing any changes to orders, have no tracking system for orders and just say "be patient." Can't comment on final fulfillment and correctness or order or state of the product on delivery because I'm just being patient. For, I think, the last time. read more

On February 13, 2026, I placed an online order with Bare Necessities for several items. Based on their sizing guidelines, I ordered two bras. Unfortunately, these items did not fit. I have initiated two exchanges, and I have yet to receive the final merchandise. My package has been held at the warehouse for over a week. I have requested to cancel the order, but this request has been denied. Despite multiple attempts to seek assistance, I have not received adequate support. At this time, I am formally requesting a full refund. read more

Advertising on site is totally misleading. If you sign up for email you get 20% off. Then it says it was applied but, it's not there. Eventually you will find a hidden page that tells you practically nothing qualifies for this discount. It also said an additional 40% off at checkout. Same scam. You place order and it's not there then you find another page that says that brand only qualifies if the price ends in $0.99. Totally scamming. Do not buy here! read more

This company is the scammiest of them all. They use fraudulent sales and marketing scam tactics, to get sales online when your purchase items from them. You add the product quantity it tells you it required and it automatically adds the "free gifts". You don't manually add them or any codes. Great right? NOPE! Because what they do is ship your order then 2 days later send an email saying "by the way you didn't qualify for it, you didn't meet the dollar amount required for the free gifts". They don't give you an option to cancel knowing this. They send it anyways, which is fraud. The website never said to meet any dollar amount requirement. It only said 10 participating items of that category. Again, not dollar amount. So do not buy from these scammy people. They took advantage of many of us during the Black Friday/cyber Monday timeframe. The undergarments are cheap crap that you can buy on Temu or Amazon haul. Nothing special. They don't respond to emails or calls, they did once email saying they would escalate my concern to the appropriate department, then ghosted me. Refund please!!! I've already contacted BBB too, since yall wanna ignore me. read more

HORRIBLE CUSTOMER SERVICE!! Shipped to a different address refused to fix the matter not sure how payment even went thru the zip didn't match the billing I have to magically retrieve the package and send it back for a refund or for them ship it to the correct address which of course was impossible after about 9/10 emails of them giving me the run around I told them to keep the money and not to worry about a replacement since I did not intend to go look for my package at a random persons home read more

Used to love bare necessities and bought all sorts of bras from them. They had awesomely helpful bra fit specialists to talk with. They've changed the website so that I can no longer purchase favorites, find my previous purchases, and bras that I've selected disappear from my cart when I sign in. read more

Absolutely horrible. Shipping said 5-7 days. After 8 days, I discovered it had not even been sent. I sent several emails stating I needed it by a certain date and requested that they send by a faster shipping process. The site states they will send out in 1-3 days. It was 9 days when it finally shipped. (3times what was promised on the site) now I see it will not be 5-7 days to arrive, but the expected arrival date is another 11 days. I thought o I ordered in plenty of time hit my event. I didn't expect 20 days to deliver. I now have to find another bra for my event. So the bra I spent $60 for is useless. Now they are saying I can't return it because it is a final sale. I am looking into doing a chargeback with my bank. read more

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They allow you to add and order a promotional item, but only cancel the promotional item after shipping the rest of the order because your order didn't meet the requirements. This practice should prevent you from adding it, just like every other website. They could also reach out before shipping because I would've just canceled. It appears to be unethical business practices. Customer service is a joke and just copy and pastes the "oh well life sucks" type of message. read more

I used to love Bare Necessities. I purchased all my bras and swim suits from them because their selection was always the best around. The website used to have a feature that provided the equivalent size in other lines since European fit/size is different that US, etc. It seems that they've even downgraded the lines they carry to the same old junk one can purchase at Walmart. Like Victoria Secret, Bare Necessities has gone the way of boring, cheap, run of the mill choices. I recently searched their website for a low back, convertible bra for a sheer back dress and they had nothing! BN is just another great company that was first sold off to Walmart who then sold it to an Israeli company. Once a good company is bought out by a bigger, greedy company, it usually goes downhill, it never improves. I have a ton of BN merchandise so it's not a great loss to me, just disappointing. read more

If you care about your sanity, privacy, and self dignity, do not buy from this company. The customer service and quality has gone down ever since they were bought out by Walmart. I used to buy from them all the time, but now I can see that all they care about is money and finding ways to charge/ rip off the buyer for every penny. Last year instead of issuing me a refund for items returned, BN decided to issue me a gift card instead. I did not ask for this, and when I attempted to use the gift code online months later, it did not work. So I called to request for the actual money back instead, which is what I should have received to begin with. Customer service said they couldn't do so- and if I wanted to use the gift card, I had to place the order directly through them. This was hilariously painful, humiliating, and time consuming; I spent half an hour with a man (that I didn't know at all) on the phone to order lingerie (which I find very personal). Can you imagine what it was like? 'You would like to exchange for XL the Tame your Tummy bodysuit with thong - in firm control, black lace because the last one didn't fit you, correct? Or ie: Could you repeat that? Was that the pair of firm fit - oh apologies, I meant the super high control spanx, in which size again? Oh, not the normal one? the high waist in black sheer? Oh wait or opaque one from Hanes? Or how about asking for the postpartum cellulite hiding panties, or fat and wrinkle control thigh slimming tights ankle high? Hilariously awkward and uncomfortable. Not only is this incredibly inefficient on both sides, but I could have purchased the items myself during that time for half the price on Walmart who had the same items, since note: it is the same thing now. Another time, I did not receive my refund at all until months later, and when I attempted to use the tracking provided, there was an error instead. So then I had to continually contact BN via email, and then phone. I had to wait for 3 minutes every time I asked a simple question on the phone. It was like pulling teeth. Anyone else have similar treatment? Please post and let others know. Because the very long five star review posted here (also commenting on other people's negative experiences) personally sounds a bit too defensive and too excited about lingerie. It also needlessly comments in bulletin format on the specifics of anything negative in other reviews. Why is it that a five-star review is at the top of this page, when it was posted 3 yrs ago, superseding the many other more recent 1-star reviews with similar experiences? read more

I placed an order for an item in a brand that I already own. I paid extra for expedited shipping. It did not fit. I put a review online and customer service responded with an automated AI response that was irrelevant and dismissive of my concerns. I asked for a manager and was told there wasn't one available. Waited 2 hours and no response. I placed a new order for 2 day shipping to receive Saturday - it will not arrive until Tuesday. Almost 1 week after my original delivery. $171 out of my pocket and I can wait until it's delivered and return it. They have my money and did not deliver my order on time. read more

Unresponsive to inquires. They accepted my Return on Dec 24, 2024, and even after three inquires about my Refund, it's Feb 9, 2025 and I've heard nothing. You got your product back, now fork over my Refund. And, answer your email already! read more

ALL of the bras I have selected so far did not fit. I had to return two orders, both charging a shipping fee. This last order I used a 20 percent discount which cancelled out my "free" nightshirt. Was supposed to be free for purchases over 100, but became I used a discount (still came to over $100, that cancelled out my free item. I will not do business with this company again. Ridiculous policies! read more

--- **Review for Bare Necessities** **Rating: ** On Christmas Day, I ordered a new bra from Bare Necessities. Immediately after checking out, I noticed that my shipping information was incorrect. I received an order confirmation email right away, but it had no links to the website for contacting customer service to change or cancel my order, or even to ask a question about it. I logged back into the website and eventually found a note under the shipping information stating that orders could not be canceled or changed once placed. This was incredibly frustrating, especially given that it was a holiday. The next morning, on the Day After Christmas, I called customer service to explain what had happened. Despite the order not having been shipped yet, I was told there was nothing they could do. This experience has been disappointing and stressful. I will never order from them again read more

Would give them a zero if possible. Ordered product from them on a Saturday and mistakenly processed the order with an old house address. Immediately called customer service but they were closed for the weekend. Contacted one of their fit reps via chat and she informed me that since it was the weekend and "customer service was closed" that the order wouldn't be processed until Monday morning and if I contacted customer service first thing Monday I could update the ship address. I did call first thing on Monday and my first 5 calls were disconnected. Finally was connected with an agent who informed me that a shipping label had been created so there was nothing she could do. When I asked some additional questions to see if there were any other options, she hung up on me. Very shady company, no actual person to speak with at their corporate office to escalate the issue. read more

Their return policy sucks. Their customer service sucks. Their products don't fit. Don't buy from them!

Absolutely HORRIBLE customer service. They sent me the wrong item, said take a picture of the invoice & item & they will INITIATE the return process. I need the swimsuit for an upcoming vacation. Can they do an exchange? Oh NO can't send me one right away. Have to repurchase at a HIGHER price. Horrible. Zero stars read more

Did BN get sold? I'm seeing all of these reviews with the same issues I had - wrong items, horrible customer service, no exchanges, you're responsible for shipping? What happened to the perks where they waived fees? Buyer beware. read more

Do not trust this company. I place an order for just under $300 worth of items in September. The items did not fit, so I returned the items within the 30-day window and confirmed that their warehouse had indeed received the items. As of today, January 6th, 2025, I am still battling to get my refund money returned to me. Buyer beware! read more

No return options that do not cost the buyer $6.95. Item ordered doesn't fit. Order from somewhere that allows an option for free return shipping. read more

I have been waiting for a month and a half for my refund! When I made the purchase this company received their money immediately from me!! There was no hesitation in charging my credit card. But now that they have the returned, unused products back they won't give me my money! I ha e called numerous times and been told I'll receive an email by the end of the week which hasn't come either. I don't want an email! I want my money!! And now when I try to call I keep getting hung up on! NEVER will I by from Bare Necessities again!! read more

I haven't received my merchandise yet. I placed the order on 4/20. I was on hold for over an hour trying to inquire about the status of my order. When I told the customer service rep that I had been on hold for over an hour and asked if there was a reason for that, she curtly said we have a very high call volume right now. My response was, maybe not enough workers? Anyway, she said my order has been in the post office for 2 days and that they would be issuing me a refund. When I told her I still wanted the product and wanted to wait, she said she had to cancel it and said I would have to reorder. What a hassle! I won't be reordering. read more

Horrible customer service. This place is a scam! Sent me mismatched set of different sizes. Called to customer service, emailed pictures - no response. Worst customer service ever! Do not buy from them!!! read more

I returned merchandise and continually asked when I would received my refund (via email) I basically kept getting told that the company has "a new system" and my refund will be just a little longer. After nearly 30 days with no refund, on my several hundred dollar order (bras are expensive) I filed a fraud claim with my bank. My bank has refunded me the money and is currently investigating. There are two other orders (placed before I encountered the refund issue) that I am hoping to receive my refund on. If not, I will be filing fraud charges for those as well. read more

I did the online bra sizing and ordered three bras. They came on time and fit very well. However in less than one month, one of the bras' front clasp broke. I emailed 4 times with no response. When I called customer service and explained the situation, the person said "we don't take anything back after 30 days". I explained that I wear one bra for a week, hand wash and rotate the bras so, I really only wore this bra for ONE week. She said she would speak with a manager and call me back by the end of the day. It's been 6 days and still waiting. As much as I like these bras, I will NEVER buy from this company again. Besides a good fit, good CUSTOMER SERVICE IS EVERYTHING! read more

First time customer and before I placed an online order I checked the return policy. Under FAQ "what is Bare Necessities return policy" nowhere does it say you're responsible for shipping. When I went online to return the item it said 6.95. I called customer service and was told there was another box below the "return policy box" and if I click that it states the 6.95 shipping. Definitely a little sneaky/deceiving on their end. They wouldn't budge therefore they won't get my business in the future. read more

Terriblue costumer service. Bras underwire popped through three different times and each time I called they stated a different reason to why this was happening. Their costumer service representatives were nasty and unkind I will never shop here again. read more

I usually shop online here because let's be real, where else can you find a cute 32h? But I needed help doing some weird returns that shouldn't have been complicated but they were. Anyway, the CSA was so sweet and totally patient. One thing ibwas annoyed with was not in her control with an exchange/return and she was just as annoyed with me and offered and great solution and helped a girl out. If you bigger chested girls need a place to shop. This is you stop! read more

I ordered a bra from Bare Necessities. I felt they took too long to get it to me. When I got it, it was the wrong size, wrong color, and wrong style. They want you to pay for shipping to return it. At UPS it was over $13 and I paid almost that for it. Thank goodness Amazon came through for me and sent me a return slip. I don't not plan to order from them again. read more

I ordered two bras Friday. It said on the site that it would ship same day if ordered by 3pm, which I did. They charged my card as soon as I placed the order. The next day I still had no shipping notification. I contacted customer support and they told me it had gotten stuck in pending verification and would ship first thing Monday. Its now 2:30pm on Monday and still no shipping notification or record of a shipment. They offered me 20% off my next order for my trouble. Its laughable because they already have a 20% off promo going on currently. DO NOT ORDER FROM THEM. I have to wait for it to clear my bank and dispute the charges. No way am I having my money held up for who knows how long when I can order off of ebay and get my stuff at least SHIPPED on time. read more

Bare Necessities - First thing Monday they said... - Women's Clothing Near Me - Edison, New Jersey

I forgot to enter my discount code and they fixed it immediately. Very appreciative of their quick response.

Excellent online service... Kimberly was very helpful and accommodating , she answered all my questions. She is awesomely and good at finding solutions. read more

I was perplexed because I ordered three different bras. The Bare Necessities Lena side support I needed to size up on the cup size. The Freya, down a cup size. The Elomi, Matilda side support plunge bra just didn't work. Elise, was so very patient and helpful. She recommended the Bare Necessities Minimizer. I'm grateful that Bare Necessities has bra fit experts like Elise to provide assistance to clients like me who are having difficulties finding the right bra. Sincerely, LAL read more

Kimberlee and all the customer service agents I have spoke to are great!! Every time I have needed to update things or ask questions it's done and taken care of so fast and efficient!! Very rare these days. Thank you for your support!! read more

Diana was wonderful, so professional and helpful. She quickly resolved my issue. I was truly pleased with the manner in which she worked with me. Excellent customer service on all counts. Thank you so much, Diana! I will definitely be a repeat customer! read more

I bought over 100 dollars in bras and when they didnt fit, the agent told me I had to return them for a VOUCHER in order to exchange them for other sizes.   When one of the 3 "exchanges" worked out, I sent the others back for my refund.   I was now told because I used the VOUCHER which was the ONLY form I was told I could have to do my exchange, that now my balance is LOCKED UP  and cannot be refunded because I used the VOUCHER to make this last purchase.  I was first LIED to and COULD have had a refund to my credit card per the agent I spoke to today.  Telling me the first time I had to have a VOUCHER then STOLE my entire purchase amount now that your company will not refund the balance because the 2nd purchase was made using that damn voucher.   Thanks for stealing my money.  I dont need another bra and I cant get my money back from you now. read more

Love every swimsuit Ive purchased from here. Accidentally purchased the wrong bottoms for one of my suits and they were extremely helpful in ensuring that I can get the bottoms I wanted AND in time for my vacation!! read more

Not happy at all. Ordered an item and was promised delivery within a week. Still waiting after 8 days. The bras went from Jersey to MA and I live in CT. Promised 20 percent off then told not honored on Wacoal items. Their site says fast, free shipping-no way! Go elsewhere read more

I was hesitant to order, given some of the reviews, but my daughters has grown into a hard-to-find bra size (small band/large cup) not available from US manufacturers, as I've come to find. BN came through with some options from the UK!! Because we were not 100% on sizing (and one bra brand never fits quite like the next), it took a couple orders to get to two bras that worked. We ordered multiple options each time and did two sets of returns in the process with no issue...in fact, the returns process could not have been easier and the credit hit my card in a timely fashion. You just go to their website, process the return, print out the return label and drop it off at FedEx. QUICK AND EASY! Yes, you will likely have to pay for the return shipping. We lucked into free return on one order as a promo and only paid $5 for the bra's we returned on the second order, both returns with full FedEx tracking. When was the last time you shipped even one piece of paper FedEx for only $5?? And the initial shipment to us was free! In the long run, I'd rather have free-to-me shipping every time and pay for occasional returns. Also...their website provided good information about the sizing differences in bra brands coming from different parts of the world and good information about bra sizing...and THANK GOD for a place like BN that offers these options. My daughter would not have found a bra that worked if we were stuck with only US bra brands or shopping in a physical US store. I'm feeling the need to comment on a few of the other reviews. -The US is experiencing MAJOR supply chain and logistic issues right now. Calm down people...you will experience delays and lack of information. Don't give a place a bad review because of something that's impacting almost every industry in the country. -Info on the returns process and that returns are not free was readily available on their website; if you are confused that you have to pay for returns, that's on you! If you don't follow the prescribed process...yes...you might experience delays in processing your return. -Yes, coupons do not apply to every product, but every store does that. Annoying, I agree, but I'm not sure that should warrant a one-star rating. Ultimately, I'm just thrilled that we can even find bra's in a 28 band, F/G cup!! I'm glad I decided to take a chance on BN despite some of the reviews I saw. So far, we've had a great experience. We are gearing up to venture into sports bra territory with our next BN order! read more

The material was VERY sheer. I selected "light" padding but that meant none. I won't use them anymore because they charge for return shipping. Not disclosed in the buying process. Bait and switch...hate that. read more