I had a 10:00 a.m. portrait studio appointment and was instructed to arrive early, however the mall…read moredoors do not even open until 10:00 a.m. This meant I was only able to start walking to JCPenney at my scheduled appointment time, and then still had to make my way to the Portrait Studio and check in. By the time I was actually checked in, I was already about 15 minutes into my appointment -- which is the total length of the session. As a result, the entire experience felt extremely rushed. There was no time to get comfortable, adjust poses, or capture quality photos. Unfortunately, the photos did not turn out well at all. Even with a discount, I paid $171 for all digital images, which were frankly very disappointing and not worth the price. Overall, this was a very frustrating experience, especially considering the scheduling setup and cost. I expected much better quality and professionalism.

As I have gotten older, I have started shopping pretty much everywhere, and JCPenney is one of…read morethose places I still check out from time to time. I recently stopped by this location looking for jackets. The jacket selection was not the strongest, but they had plenty of other things that caught my eye. A lot of good sales! Their Levi's section is actually really solid. I ended up picking up a long sleeve shirt and a Levi's jacket, along with a few other items from different brands. I went in for one thing and walked out with more than I expected, which is usually a good sign. Overall, a nice stop with a surprising amount of good finds. I recommend checking it out if you're visiting Southland mall.

The girls here are super sweet and knowledgeable. They really helped me out with finding a…read morefoundation that was acne safe.

I had a "tale of two experiences" at this Sephora location today. I came in specifically for a hair…read moreproduct and ended up seeing both the worst and the best of what retail service has to offer. The Issue: Upon entering, I approached two employees who were busy chatting. I politely interrupted to ask for a specific product. Instead of showing me to the shelf, one of them just pointed vaguely toward an entire side of the store and said, "That will be over there." I spent several minutes wandering around unable to find it. It was disappointing to see staff prioritizing a personal Starbucks delivery over actually helping a guest on the floor. The Recovery: Everything changed when I went up to the front and spoke to a cashier named Helen. I showed her a photo of the product, and she didn't just point--she immediately told me exactly where it was and then walked over to assist me personally. She checked in to make sure I found everything I needed and was incredibly professional and kind. Final Verdict: If you visit this location, look for Helen. She is an African American woman who clearly understands what real customer service looks like. She saved the trip, but management should definitely look into the floor staff's lack of engagement.

I've been buying this Shiseido liquid foundation with SPF for years and went to Nordstrom the other…read moreday to look for a darker shade since my skin is a little darker now. The sales associate was really unhelpful and insulted my foundation, saying I apply it badly. I left offended, without buying anything. My mom goes to this store often to get facials and buy Shiseido cosmetics, so I decided to come here. The sales associate was very helpful and helped me look at different shades and we finally agreed on one that was the best match for my skin tone. She was really nice and never pushy when trying to upsell. I was impressed with the service here and would recommend this store to anyone interested in Shiseido.

Been coming here for years. Didn't realize I never wrote a review. I use the shishedo products and…read morealso get facials here. Great customer service. Also if you spend like $200, you get a free facial. Win win!

I had a cyst removed from my back here. All was fine including the procedure itself , until I came…read moreback for stitch removal. This was not done by the surgeon but by the assistant, and they failed to remove all stitches, so my wound gradually got infected when it should have been healed, I was in a lot of discomfort for weeks and had to return again to have the rest of stitches removed from the wound. Now I have a permanent discolored scar because of this. Not coming back here again, be warned.

The treatment I've received has been pretty minor, but the doctors, results, and experience has…read morebeen excellent so far. My consultation was with Dr. Scott Chiang regarding several skin concerns. He explained all the different options and the pros and cons of each. For example, he explained there is a higher risk of PIH after fraxel with Asian skin. In the end, I decided to have a few small bumps (about 4-5) on my face removed via laser. If I did it that day, my consultation fee would go towards the cost of the procedure. The procedure took about 5-10 minutes and with each zap, Dr. Chiang would say, "that one's gone". The procedure was painless and with the after care instructions, everything healed in about 5 days with no scabbing. The bumps are gone and my face is smooth. Dr. Chiang referred me to an esthetician, Dana Schrieber, for my other skin concerns. Dana was also fantastic. On my first visit I spent about 45 minutes with her. She went over all the different options, and even let me see some of her own personal pictures from her own skincare journey. In the end, we decided to try the Obagi skincare system. She said I can email her anytime, and I'll have another check in with her in about a month. The price for the Obagi products through Kaiser is pretty much the same as the online price. I know there are online esthetician services, but it's nice to have someone I can see in real life taking care of my skin.

This place is super cute and clean with free parking . The lady working was friendly and really…read morehelpful. This place is waaaaay more friendly than the lash supply shops I've visited in San Jose. It was to the point I just started ordering supplies online because I refuse to give my funds to businesses that have discriminatory practices. But I needed last minute supplies so I decided to give it a try and I'm so happy I did.

i LOVED Luxbou Lash Supply!!! i'm a beginner lash tech and they were so welcoming, nice and god…read moresent i can't wait to keep coming back for my supplies

I have to agree with most reviewers- very rude customer service / relation - they will judge you -…read moreand if they think you are not going to buy anything- they will show their extremely rude attitude.

The young lady there didn't greet us! Thank Goodness the manager made up for it!…read more Yes she looked at us several times and blank stare! Nothing there! Weird! She was dressed so cute pink/purple hair! I just knew she was going to be friendly and help us! Nope! Better training must greet! If not you going to lose a lot of business!

Only adding an extra star for the person who helped me with shade matching, she was so sweet and…read moregenuinely helped me find my perfect shade! I'm not sure what her name is but shoutout to her she was so kind :) My issue was with one of the associates I asked a question to regarding a product I was interested in. After she mentioned she's never tried it, she started asking me what my skin care routine was. Honestly I had no issue with that, my issue was her hella critiquing my skin while making these faces (which I don't even think she realizes she makes). It definitely did not make me as a customer feel welcomed, and in the moment I literally said "I know my skin isn't the best right now" cause she just kept it up with her faces and comments. As I was mentioning my skincare routine before applying makeup, she cut me off asking if I exfoliate since she saw I had a few blemishes here and there, and this whole convo wasn't even supposed to be this deep about skincare. I was literally just asking about a makeup product... As a college student with acne prone skin i'm very aware I don't have glowing skin, it's a work in progress. But those faces and attitude was straight up unwarranted. I literally had to just walk away mid speech about her being a "skincare expert", like girl I get it you're trying to be somewhat helpful but there's other ways to assist customers than the way you did. I literally work in sales and there's so many other ways to treat customers that whatever that was.

I came here after work looking for the Vacation by Vacation Body Mist in Vacation. I was told it's…read moresold only online, as it was last summer item, bummer. But after spritzing this fragrance scent in their eau de parfum, I realized this scent was not for me. The staff were friendly and helpful. They offer a hair salon, brow services by Benefit, as well makeup tips and suggestions. The store was well lit and so bright. It's needed when sampling makeup and brow services.

I come to this location when I need one or two things. In the past on several occasions when I…read morehave come here to purchase regularly stocked items I have been told that the items are not in stock (super frustrating) I arrive with no expectations of the store having what I need so that if it is in stock it's a treat lol. Regardless every one is nice and friendly and so I can't really blame them regarding the inconvenience for their lack of merchandise available

What in the world was I thinking to even try to give the Bayfair MAC counter a try. I had a very…read morespecial event to attend and wanted to get extra glamorous. I made a horrible mistake by giving this location a try! I'm not gonna say it was super GHETTO like everyone is. I just feel they are inexperienced with the makeup game everyone doesn't wanna look like an extra on REAL HOUSEWIVES OF ATLANTA. Do not waste your time, money or energy folks. I immediately washed that crap off my face.

I drive all the way from Pleasanton to this beauty supply. They always give me samples of products…read moreand they're extremely accommodating. They have everything you need - from braiding hair to wigs and clip ins. Plenty of products as well. They also have a punch card so if you go often, be sure to grab one.

I come here for everything! Braiding hair, accessories, gel, mousse, combs, sometimes even lip…read moregloss when I want to treat myself Always a stop on the way to the salon. Staff are very welcoming & helpful with any questions. Thankful for it being affordable as well. Thank you Lyna's!