Dakota knows this business. Very knowledgeable and fair pricing. Supports veterans and first…read moreresponders!

i have to say that Dakota is the most knowledgeable pest control person I have ever met. He…read moreexplains everything in complete, precise, detail. Im so thrilled that we found him.

Kenneth & Kayla!!!!! I am a first-time customer. For me, the initial experience with any company…read moreprovides a face for it. So, it's important to me out of the gate. It determines whether I proceed. Kenneth (wildlife expert) was the 1st person I interacted with. Kayla (ofc mgr) was the 2nd... I can't say enough about these 2 employees! They both went above & beyond. They made me feel like they understood what I was going through, and it didn't seem like it was just a job for them. I feel they actually cared about my concerns. I called because I saw a gray rat snake on my porch after baby birds. I was terrified. Like REALLY petrified!!! Kenneth explained in detail where it possibly came from, and he calmed my fears by explaining a solution. He was calm. I like a a lot of information so that I can make an informed decision. He was patient with me, answered all my questions, and was polite & kind. Because of his customer service, I canceled my ongoing account with Orkin, and switched to this company 100%. They provide the same service as Orkin, but the additional service of wildlife protection, for basically the same price. My next encounter was with the office manager Kayla. She also was kind, helpful and patient. She walked me through how to sign up for the online account. And even though I called back several times she was kind and patient each time, and walked me through the process step by step until I completed sign-up. Her instructions were perfect. When I told her I don't give out credit card information over the phone, she figured out a way for me to do it myself online. I am happy to be a new customer because of these 2. Because of these 2, I have also recommended this company to several others in my neighborhood who are experiencing the same snakes (Kenneth explained they are most likely coming from nearby land being cleared in our subdivision for new lots). I also recommended this company to friends and family who live elsewhere in the city that I think could benefit from their expertise. Give them a try!

I called to inquire about pest control services. It was apparent that an AI bot "answered" my…read morecall. After a few questions, the AI bot did not understand what I wanted so I asked to speak to a live person. As soon as I did that, I was hung up on. I would have waited on hold or left a message if those options had been available. Regardless of how "busy" this company is, their use of an AI bot lost my business. Erik N. Louisville, KY

They were prompt to come and assess the problem. They…read morecommunicated well and finished well.

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First…read moreoff they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion.

We used their services to resolve a problem with an in-ground yellow jacket nest. Initially, Isaac…read moresprayed the area, and told me to wait a few weeks for the insects to die. My sister wanted a different result, so Isaac promptly came back out and removed the nest in his bee keeper's suit! Thank you IPM!

I needed a company that treated for bed bugs and IPM was the right business. Discussed fully the…read moreissue and how they were going to treat. Also 5 stars for timely response, bed coverings after treatment and how to proceed going forward. Pricey but you get what you pay for and you do not want the cheapest company when treating for bed bugs. Would highly recommend.

Very nice company. Came out the day I requested and the work was completed quickly and efficiently…read more Have not had any problems since.

Terrible customer service. They didn't do their job properly, provided no follow-up, and repeatedly…read morerefused to answer texts or basic questions. Because of their lack of communication and accountability, my family was left out of money right before Christmas and still dealing with the pest issue we paid them to handle. Completely unprofessional and unreliable. Do not recommend.

10/10 IT WORKS. The…read moresalesman are so respectful and kind. They have a 100% warranty so I'm able to call them back for free inbetween treatments. They do a lot of things my other company wasn't doing. Totally worth the switch in my opinion! Anyone who tells you otherwise was paying a lot less for terrible service. Aptive does an amazing job, I'll never go back

Young guy who walked right past the "no soliciting" sign, going house to house, knocking on doors…read more Like every door to door salesman, refused to take a polite "no thanks" 3 or 4 times. Finally got a "NO!!!" and a door slam.

always pleased with the services provided and their communication is top tier! Apex Pest solutions…read morewill always be first choice!

Ben with Apex is amazing, he saved us with our bug issue we were having. We now have no more bugs…read moreand our daughter can play in our yard. As you know ticks are bad this year, we also got a special spray for that. Apex pricing is absolutely the best and the cheapest we could find. The quality and value cannot be beat. He took care of the service that was needed. Call Ben with Apex.