This branch has a modern feel to it with television screens promoting their latest offers and…read moreinternet banking available to the customers in a private little booth. I was able to use the direct line to talk to a customer adviser who helped me with my credit card issue which was quickly resolved. There were four cashier counters with only two at the counter at the time. They seemed efficient enough as the queue was never more than three or four people.

If you don't want to queue at the main branch in Norwich, and have a little time on your side, then…read morewalk up to the branch on St Giles. This small branch doesn't get the queues that the bigger branches get, and the staff are efficient and friendly. If you want to see a personal banker for something more specialist you are advised to make an appointment but if it is straightforward banking you need, this is a lovely little branch.

This a small branch which is located on the Highstreet. The branch is clean and tidy and you are…read moregreeted with a friendly smile by a member of staff. When I went in to enquire about business accounts, the staff member was very helpful, I was offered a seat in the office and asked questions about by business. I felt that the staff member had took a genuene interest in my enquiry and gave good clear advice.

The staff in this bank are very friendly and most helpful. I do bank here as my main bank, and have…read morehad no problems from the branch itself. It's located next to Costa coffee, on the corner of the road, and opposite McDonnalds. Although there is no parking, you can often find a half an hour spot on Bevan St. I also buy currency and almost always find that they have the best exchange rate on the high street. Although there is no counter service on a Saturday, you can pay in cheques using the self service machine, and there are staff there to help you if you don't know how to use it.

Great helpful friendly staff. Easy to navigate online account. Gave me a mortgage cheaper than…read moreBarclays who I used to bank with!