the wait is horrible -- i literally waited for a total of 7 hours they could hire more people and…read morehelp move the things that are sent to cuba... i must add that the delivery is excelent

Muy mal servicio. Esta compañía no ofrece garantía ni respaldo por los productos que envían…read more Contraté los servicios de Cuba Max el 24 de julio para enviar un televisor nuevo a mi abuelo en Cuba. En la oficina la atención inicial fue correcta y no tengo quejas de ello. Sin embargo, el problema comenzó cuando mi familiar recibió el televisor: llegó roto, con la pantalla completamente negra e inutilizable. Al comunicarme con las oficinas de Cuba Max para reportar la situación y buscar una solución, la respuesta fue que no tenían nada que ver y que no se hacían responsables de los daños, a pesar de que pagué incluso un envoltorio especial para garantizar que el producto llegara en óptimas condiciones. La atención al cliente en ese momento fue insensible e incluso grosera, insinuando que era mi responsabilidad por haber enviado el televisor, ya que según ellos desde el 14 de junio no cubren este tipo de pérdidas. En conclusión, pagué un servicio con la expectativa de seguridad y respaldo, pero al final entregaron un producto dañado y se desentendieron completamente. No recomiendo esta empresa: cobran por un servicio que no garantizan y no se hacen responsables de los daños.

We used this travel agency for Rome and Venice. Had a minor hiccup regarding reservations once we…read morearrived at the hotel, but Happy Travel Service jumped right on it (4:00 am in the US) and resolved it right away. The immediate response and resolution was great. We were very impressed with the hotel and rooms they booked - great locations and views were fantastic. Only complaint we had was did not receive booking confirmations and hotel information until the absolute last minute. We would work with them again due to the great accommodations we had.

Think Twice Before Booking with Marvel Travel…read more Booked through Marvel Travel for a cruise and got zero guidance on required documents--my passport was expired and I had to solve the problem completely on my own, including flying to Puerto Rico to join the ship. Staff showed no real concern, the owner never followed up, and one employee (Jaylin) was dismissive and unprofessional. If issues come up, don't expect help--they'll happily take your payment, but you're on your own.

Our experience with Marvel Travel was not satisfactory on the announced Trip to St. Petersburg this…read morepast July 1 at all. Yes, we went to Tarpon Springs but not to St. Petersburg! The guide, the worst I have encountered so far whose name is Sol decided by majority, don't know when they voted not to go the last day to St. Petersburg but to Madeira Beach. Breach of itineratio. It should be clarified that Marvel Travel joins Gallo Travel to make this type of excursions. As those of Gallo Travel were more passengers than the ones from Marvel Travel it seems that they won in majority of vote, again, vointing without counting with us. Again, Sol is very unprofessional as a guide.... When we complained she told us that we could do it at the agency and when she said goodbye arriving at the destination of Miami she said it on the loudspeaker and all the other passengers knew that we had complained to her for not fulfilling the itinerary., The departure time to Miamia was scheduled at 4 pm, however we left at 2pm for Miami.... with some passengers who had enjoyed the beach, were drunk and continue dringing and bought more drinks inside the bus. loud singing (if you call that sing), drank, said bad words and even danced with the bus running ..... To top it off two days later we went to the agency to give our complaints, Marvel Travel. His agent, Mr. Arnaldo was on a quinceañera cruise... we were attended by his niece and a lady we had seen before, Geno if I remember correctly.... They called us to offer us an apology and we are still waiting for it. We decided to post this so that other people do not get harmed like us. Nuestra experiencia con Marvel Travel no fue satisfactoria en el anunciado viaje a San Petersburgo el pasado 1 de julio. Sí, fuimos a Marpon Springs pero no a San Petersburgo! El guía, pessima cuyo nombre es Sun decidió por mayoría (cuando votó?) no ir el último día a San Petersburgo sino a la playa de Madeira. Incumplimiento de itineratio. Cabe aclarar que Marvel Travel se une a Gallo Travel para realizar este tipo de excursiones. Como los de Gallo Travel fueron más parece que ganaron en mayoría de voto y convicción. Una vez más, Sol es muy poco profesional como guía.... Cuando nos quejamos nos dijo que podíamos hacerlo en la agencia y cuando se despidió llegando al destino de Miami lo dijo por el altavoz y todos los demás pasajeros supieron que nos habíamos quejado de que le habíamos quejado por no cumplir el itinerario., La estancia en el "destino fantasma a San Petersburgo fue hasta las 4 pm... sin embargo, salimos a las 2 pm para Miami.... Con algunos pasajeros que habían disfrutado de la playa, borrachos y dentro del autobús cantaron, bebieron, dijeron malas palabras e incluso bailaron con el autobús en marcha ... Para colmo, dos días después, fuimos a la agencia para dar nuestras quejas.... Viajes de Marvel. Su agente, el Sr. Arnaldo estaba en un crucero de quinceañera... nos atendieron su sobrina y una señora que habíamos visto antes, Geno si no recuerdo mal.... Nos llamaron para ofrecernos una disculpa y todavía la estamos esperando. Decidimos publicar esto para que otras personas no se vean perjudicadas como nosotros

Very friendly and professional. My group of 100 cabins went flawless. Thank you Annie and Staff.read more

We have been dealing with Annie Alvarez of Sterling Cruises for over 20 years. She is always…read moreprofessional, helpful, a delight to deal with for any type of cruise. She knows the ships and the various companies. She is friendly and caring. I recommend Annie highly to all my friends and family and will continue to deal with her for all cruise vacations.

Mala empresa, se roban las cosas que uno envía, no llegan y no responden por lo que se pierde, no…read morees confiable, y cobran demasiado, mala experiencia , ladrones!!

Read the reviews in NIca, 50 one star reviews. Never answer phone, typical bait n switch., lies…read moreabout custom "fees"(which they keep). $10 to a make a copy of a drivers license I already texted them. 2 weeks and 3 trips to Panor after shipping tshirts and candy for poor kids, we had to have customs seize the box of $50 worth of items they said customs wanted $82 in duty.(it was zero). If you enjoy getting aggrevated, dealing with lying and CARE LESS "employees". If 50 people have the same comments on reviews, it's them. You dont go to restaurants with lousy reviews, why give your hardearned $ to crooks? Oh, and one of the bags of candy was opened and all were melted after sitting in hot warehouse for 2 weeks. Promised delivery in 5 days. Only if you are f#ckin stupid.

Great friendly and knowledgeable staff. Have been using them for over 20 years and never have been…read moredisappointed.

I booked my cruise on Liberty of the Seas, Royal Caribbean with Cordoba Travel. The Cordoba travel…read moregroup entitled the travel group "the quinceaneras cruise." The travel group had excellent shore excursions. In Montego Bay, we took a party boat from the port to Doctor's Cove. We had several hours of fun on the beach and in the water. The party boat then took us to Margaritaville and then back to the port. The ride itself was a lot of fun. As we looked at the Jamaican shore line the boat staff taught us some dance "routines" to popular songs. The "routines" were probably appropriate for 1/10th of the passengers, but everyone had a great time. In Cozumel we had a private party at Mr. Sanchos. The location, food, and people were all perfect. On board the ship there was the quinceanaras ball which was beautiful to watch and a lot of fun to attend the reception. There were also other private parties on the ship and everyone was always having a great time. I highly recommend this travel agency/tour group. The staff are hospitable and concerned that you have a great trip.

Thank you Risa Travel for a fabulous summer vacation! We…read morerecently came back from a week long vacation in Punta Cana, Dominican Republic. We stayed at Hyatt Ziva Cap Cana. Risa Travel took care of every detail, from the moment we arrived at the airport, transportation to and from hotel and amazing hotel staff that was there for us during the length of our stay. Really a professional service. They planned, facilitated and answered every question we had. Risa Travel's service is a testament of their professionalism and expertise. We can't wait until our next adventure! Recommend Risa Travel 100%!

ATTENTION!!!!!!!!!!!!!!!!! I DO NOT RECOMMEND RISA TRAVEL TO ANYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more This was, without question, the worst vacation experience my family has ever had, and it was entirely due to the lack of organization, communication, and professionalism from Risa Travel. We traveled as a group of 16 family members to Punta Cana to celebrate my son's 15th birthday. Our group included young children, elderly family members, and my father in law, who is blind. Because of the size and needs of our family, I made it very clear from the beginning that it was extremely important for our rooms to be close together and that our accommodations be planned properly. Unfortunately, none of that happened. Instead of enjoying a once-in-a-lifetime family celebration, we spent our vacation dealing with unnecessary stress, confusion, and problems that should have been handled long before we arrived. The arrangements were poorly coordinated, and it became obvious that no one took the time to ensure our reservations matched what had been promised. Traveling with children, senior family members, and a blind parent requires careful planning and attention to detail. Risa Travel failed to provide either. The lack of concern and accountability was incredibly disappointing. Rather than feeling supported, we felt completely abandoned when issues arose. This trip represented months of planning and a significant financial investment. Instead of creating wonderful memories for my son's special birthday, we were left frustrated, disappointed, and overwhelmed by problems that could have easily been prevented with competent planning and honest communication. A travel agency is supposed to reduce stress--not create it. Sadly, Risa Travel did exactly the opposite. After this experience, I have completely lost confidence in this agency and will never book with them again. I will also be advising my family, friends, and anyone planning a vacation to look elsewhere. There are many travel agencies that truly care about their clients, but based on my experience, Risa Travel is not one of them. If you are planning a vacation--especially for a large group or if you are traveling with children, elderly family members, or someone with a disability--I strongly recommend choosing a different travel agency. You deserve a company that values its customers and understands the importance of getting every detail right.

No waiting time at Miami office.Fast service.That office is working property.We will return there.3…read moretime service used,we are happy.Tradicional/classic company.

Not exactly a review about mar azul but about one of the flight companies they work with. Falcon…read moreair charter stay the hell away from them!!!! Worst experience ever! I was supposed to flight at 7 am and still 12 I haven't boarded the plane. Nobody tells what's really happening. Lack of coordination!!!! Hear me out here! Stay away from them or you'll have the worst experience of ur life!!!!!

Best places ever!!!! Really treat you like family and never forget who you are.. They have YOUR…read moreneeds in mind. Thank you Costa Cuba..... Much love from San Diego

From the owner: Our business helps filing immigration paperwork such as residences work permits citizenship's and…read morefamily claims we r also a full travel service provider to Cuba. We have been in business for over 40yrs and all our customers are satisfied!