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Cubamax Travel

1.3 (44 reviews)

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Sara D.

I've been using them for years now, and always have been very reliable as to the services they provide. The personnel is attentive and friendly I've sent money to my Mom online for years. Just recently, there is a window that pops up to certify that one is within the geographical boundaries of Florida. Medicines is the next items that I've sent to Cuba. They do home delivery.

This is the time I spent on the line waiting to receive no answer, this after been transferred to "CLAIMS DEPARTMENT"

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1 month ago

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9 months ago

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10 months ago

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11 months ago

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11 months ago

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7 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

Helpful 3
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3 years ago

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5 years ago

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3 years ago

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10 years ago

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5 years ago

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4 years ago

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3 years ago

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4 years ago

Horrible altos precios muy mal servicio te roban

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4 years ago

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7 years ago

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5 years ago

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4 years ago

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5 years ago

Every time I go to this place customer service is a disaster. I get treated as if they were doing me a favor, not as a client.

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3 years ago

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5 years ago

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7 years ago

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11 years ago

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10 years ago

Helpful 4
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Marvel Travel - Kids club for 7-11 year olds with a Lego area.

Marvel Travel

3.1(8 reviews)
2.1 mi

Think Twice Before Booking with Marvel Travel…read more Booked through Marvel Travel for a cruise and got zero guidance on required documents--my passport was expired and I had to solve the problem completely on my own, including flying to Puerto Rico to join the ship. Staff showed no real concern, the owner never followed up, and one employee (Jaylin) was dismissive and unprofessional. If issues come up, don't expect help--they'll happily take your payment, but you're on your own.

Our experience with Marvel Travel was not satisfactory on the announced Trip to St. Petersburg this…read morepast July 1 at all. Yes, we went to Tarpon Springs but not to St. Petersburg! The guide, the worst I have encountered so far whose name is Sol decided by majority, don't know when they voted not to go the last day to St. Petersburg but to Madeira Beach. Breach of itineratio. It should be clarified that Marvel Travel joins Gallo Travel to make this type of excursions. As those of Gallo Travel were more passengers than the ones from Marvel Travel it seems that they won in majority of vote, again, vointing without counting with us. Again, Sol is very unprofessional as a guide.... When we complained she told us that we could do it at the agency and when she said goodbye arriving at the destination of Miami she said it on the loudspeaker and all the other passengers knew that we had complained to her for not fulfilling the itinerary., The departure time to Miamia was scheduled at 4 pm, however we left at 2pm for Miami.... with some passengers who had enjoyed the beach, were drunk and continue dringing and bought more drinks inside the bus. loud singing (if you call that sing), drank, said bad words and even danced with the bus running ..... To top it off two days later we went to the agency to give our complaints, Marvel Travel. His agent, Mr. Arnaldo was on a quinceañera cruise... we were attended by his niece and a lady we had seen before, Geno if I remember correctly.... They called us to offer us an apology and we are still waiting for it. We decided to post this so that other people do not get harmed like us. Nuestra experiencia con Marvel Travel no fue satisfactoria en el anunciado viaje a San Petersburgo el pasado 1 de julio. Sí, fuimos a Marpon Springs pero no a San Petersburgo! El guía, pessima cuyo nombre es Sun decidió por mayoría (cuando votó?) no ir el último día a San Petersburgo sino a la playa de Madeira. Incumplimiento de itineratio. Cabe aclarar que Marvel Travel se une a Gallo Travel para realizar este tipo de excursiones. Como los de Gallo Travel fueron más parece que ganaron en mayoría de voto y convicción. Una vez más, Sol es muy poco profesional como guía.... Cuando nos quejamos nos dijo que podíamos hacerlo en la agencia y cuando se despidió llegando al destino de Miami lo dijo por el altavoz y todos los demás pasajeros supieron que nos habíamos quejado de que le habíamos quejado por no cumplir el itinerario., La estancia en el "destino fantasma a San Petersburgo fue hasta las 4 pm... sin embargo, salimos a las 2 pm para Miami.... Con algunos pasajeros que habían disfrutado de la playa, borrachos y dentro del autobús cantaron, bebieron, dijeron malas palabras e incluso bailaron con el autobús en marcha ... Para colmo, dos días después, fuimos a la agencia para dar nuestras quejas.... Viajes de Marvel. Su agente, el Sr. Arnaldo estaba en un crucero de quinceañera... nos atendieron su sobrina y una señora que habíamos visto antes, Geno si no recuerdo mal.... Nos llamaron para ofrecernos una disculpa y todavía la estamos esperando. Decidimos publicar esto para que otras personas no se vean perjudicadas como nosotros

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Marvel Travel - Marvel gifted us a souvenir the day after the quince. It was a great surpise.

Marvel gifted us a souvenir the day after the quince. It was a great surpise.

Marvel Travel - Quince practice on land at Marvel Travel.

Quince practice on land at Marvel Travel.

Marvel Travel - GELATO  at Venchi on MSC.

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GELATO at Venchi on MSC.

Cubamax Travel - travelservices - Updated May 2026

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