Stanley was amazing was extremely informative, respectful and kind helped us get a last minute car…read more!!

I don't review many things. But this company has failed at multiple levels recently to offer a…read moremodicum of appropriate service. So here goes. I have used Sixt many times - loved the service and premium vehicles. For first time ever, this summer, two cars in a row were flagged for scratches that were absolutely not incurred by us. One so small it was shocking to be reported. Both with extremely high charges associated with it and a 200$ "service fee" - FOR WHAT? Wouldn't know. Can't get an answer. I use my Amex to cover these things. But that process is so laborious, it's not worth the time. Which the company clearly knows. So, they passively push you to purchase their coverage. Interestingly, every time I have done so, no scratches were reported upon return. Then, in Miami Int'l Airport this last week, it sealed the deal - no more Sixt for me. The car assigned to me was a level below what had been requested and paid for, without anyone commenting on why (plenty of other cars). It reeked of smoke. I had to ask three people to help until one agreed to stop and help change cars. The next car also reeked of smoke and at that point we had to just take it to get to our destination . a week of a smoke laden car. Many WhatsApp messages with customer service later, I have no assistance in requesting reimbursement for such, just "tickets" processed by them. I pay premium for this service. This company has deteriorated.

I've rented from Enterprise at the Miami Airport several times, and they continue to make the…read moreprocess quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami.

Great customer service. From beginning to end it took about 10 minutes to get into a car. Very…read morequick and efficient! The only downside (and not a fault of Enterprise) is that the rental car location is quite a haul from the airport. You have to walk quite a distance, then get on a train which takes you to the car rental center. A bit inconvenient, especially if you are tired after traveling all day.

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Great concept! Every airline should adopt this concept…read more All rental car agencies at 1 spot, on the airport property. Great signage, open area, and car rental options. I love this! Thank you Miami International Airport.

Although it has a beautiful exposed steel structure roof, this place is the definition of Frankie…read moreL's " form followed function, although even that could be better. It's essentially a warehouse to rent cars. The lower three floors are just parking decks for various agencies and the fourth floor is the customer service space where you go and sign the paperwork after either a) pre-registering online or b) landing in our beautiful city at the airport about a mile away. Even a little kiosk to get a cafecito while waiting in line and being subjected to the sales pushes to add extra insurance and their on screen services would make this car rental venue a lot better. I recently came here because I had to rent a car for a work road trip to the other side of Florida. Besides the fact that the rental fee worked out cheaper than expensing miles, I would rather not put those miles on my "Tiffany". Specifically, I rented with Avis since again they were the most expense report/accounting department friendly for the term I was renting. The clerk at the front desk when I went to register, when I went to sign was actually pretty friendly and helpful with the documentation and explaining the different fees that rental companies try to upsell you. To his credit, he did not give too hard a sell. Now here's why it's three stars: One of the escalators to go down to the garage floors was out of service. The bathroom could've also been a little cleaner. Then, when I get to the area where Avis had the rentals, the first car they selected for me had a bunch of little dents and a loose bumper. Yes and a word of advice, make sure to document your car before getting it. The next vehicle which I was assured was brand new, had markings on the body and a notation that it had a flat tire. Why they have vehicles like this in the rental line is beyond me. I finally ended up with a hybrid Camry. To its credit, although with the usual haunting quiet of electric vehicles, was actually pretty decent had enough power, and I was able to crank up my music on the drive across I75. Upon returning it full of gas, the employee at the return line shall we say was a little less than courteous.

We rented a car during our recent trip, and it was easy to just check in and get the car by…read morescanning the QR code instead of waiting in a line, even though there was no line at the time we landed. We ended up getting a 2026 Toyota Camry which was overall clean and in good shape. The only thing that annoyed me was I checked out the car and got the contract at the booth, and they called and emailed me asking if I had rented a car a few days later.

I always rent with Alamo when traveling to Miami. They offer the best value and smoothest in and…read moreout experience. I am in my vehicle and on the road in the shortest amount of time.

When it comes to car rentals, the experience usually lives or dies by the person behind the…read morecounter. At Budget in Miami, we got lucky. Paula N. took care of us from start to finish. She was patient, thorough, and genuinely invested in making sure we walked out with the right car at the right price. She spent real time with us going through our options and made sure we had everything we needed in terms of coverage and protection. That kind of attention is not something you expect at a rental counter, and it made a real difference. If you are heading to Miami and need a rental, Budget is worth your time. And if Paula N. is working, you are in good hands.

Great car and excellent service!!…read more We didn't have a prior booking, but walk-ins are welcome here -- unlike some smaller chains where you end up waiting 20-30 minutes just to get a car. Everything was done in about 10 minutes! They didn't try to upsell insurance or pressure us with scare tactics, and the same goes for the transponder. We used our own insurance and transponder without any issues -- no pushback at all. We got a ReadyLine car with only 10 miles on it -- amazing! For the full 5 days, everything was smooth and hassle-free. Pickup and return were super easy. Exit: just scan your QR code and go and Return: park in ReadyLine, leave the car, and you're done No old-school inspection delays or waiting around. Would use them again for my need!

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

I had an outstanding experience renting from Fox, and Kevin made the entire process smooth and…read moreeasy. From the moment I arrived, he was friendly, professional, and genuinely focused on providing great customer service. He took the time to explain everything clearly, answered all of my questions, and made the pickup process quick and hassle-free. Taught me a few things so I wouldn't be charged in and around the city. The vehicle was clean, well-maintained, and exactly what I expected. Kevin went above and beyond to ensure I had a smooth experience, and his positive attitude made a rea positive outcome for me. If you're renting a car, I highly recommend Fox, not too far from the airport and took me approximately 15 minutes from the time I started walking off the plane to their shuttle. Excellent service, and an overall five-star experience. I'll be renting from Fox again!

Zero stars!! This place is in the ghetto! Super scary and the staff forces you to purchase extras…read more Even forced us to get insurance we didn't need or they would cancel our reservation. The car had dents and was old. I'm going back to the more expensive car rental services just to avoid this mess. It isn't worth the drama and stress when traveling! 100 percent DO NOT RECOMMEND FOR WOMAN ESPECIALLY BECAUSE THE AREA IS UNSAFE. There were CRACKHEADS walking around outside.

Saturday morning- with reservations and get in line. Only 4 people ahead of us, shouldn't take…read morelong. Three of the 4 ahead of us apparently have never rented a car in their life and didn't have any of the needed credentials. Then one of the counter people literally yells "we have no cars, if you don't have reservations, we have nothing!" Eventually get to counter to be told we are at the wrong counter and have to go down one level. No signage anywhere explaining this. Go down a level and we encounter Raymond. He was genuinely nice and helpful. The type of car we had reserved wasn't quite ready, so we waited. And waited. Raymond calls us back over and asks us to check out the car in a numbered spot to see if it would work. Unfortunately to small. He then upgraded us to a large van. Raymond is the only reason I am giving them 2 . It was just a long process, over an hour to get a reserved vehicle. And most of the employees we encountered seem beat down and deflated.

So what good is going directly to your car if you have to wait an hour in the garage to get checked…read moreout? What a joke! Two exit booths in operation.

Their business policies are a complete rip off. We were quoted 180 and then they started tacking…read moreon charges to come up a 700 dollar bill. Unfortunately my husband got the car. When he got home, the car had a brake light out and had black smoke coming out the exhaust and of course was dirty inside. Calling them was a joke as they do not answer. Called their international line... was told to go back to the counter. Counter took the car back but would NOT give us our money back. Was offered another car or to fight for our money back via emails. We had the car less than 6 hours. Unresponsive customer service and rip off business practices and low grade unsafe vehicles at a high price. Thats "Economy".

Mex Car Rental is not at the airport. After a car accident prevented the shuttle from getting to…read morethe airport (we waited 45 minutes), we had to pay for an Uber to get to their office. There were lots of hidden fees not disclosed at the time we made our reservation. After having the car for a week, they charged us $53 to vacuum the car when we returned it. We will not be using this company again.