They lost my wife's shoe for weeks and we were inconvenienced by having to make several phone calls…read more- not to mention my wife couldn't wear her shoes. Of course they charge customers up front. Only after "I" made yet another phone call did they finally track it down. When I drove all the way back there to pick it up, she just handed me the shoe - no apology, no "sorry for any inconvenience" - nothing. I politely said "...you know, it would have been nice if you apologized for all the inconvenience and losing my shoe for several weeks." She just smugly smiled and said "have a nice day." They could care less!!! Now I'm going to contest payment through my credit card company and file a complaint with the Better Business Bureau etc. It's so easy to just say "sorry" - it goes a long way!! She should be schooled in basic manners or fired Take your business elsewhere...

Terrible!!! Primero dijeron que tendrían mis zapatos el sábado (2 semanas despues de que los…read moreentregue), fui el lunes y despues de esperar 30 minutos para que me atendieran me dicen que no estan que regrese al rato! Volvi el miercoles, ya que yo vivo lejos, y me entregan mis zapatos de 900 dolares destruidos!!! Yo los lleve por unas simples tapas (que yo ademas les lleve), cuando entregue los zapatos me dijeron que tenian la suela seca y se me iban a desprender, les dije que ok que le sacaran la suela y se la pegaran. Me destruyeron el zapato. La tapa sigue sonando, dejaron el metalito de fuera, la suela roja de Louboutin la pintarrajearon de negro y el pegamento se salio todo y embarraron el zapato entero! Son unos puercos! Ooo ademas que entegue mis zapatos en su bolsa original roja de tela y alegan que no es cierto y no me la devolvieron! Tienen un desorden y son unos puercos! Ademas que tienen pesimos modos!!! Tristemente ya les habia pagado. Maneje aqui que porque eran mas baratos, pues lo barato sale caro :( Y tengo fotos....

This place has been around forever. I've been coming here since I was in my teens. The gentleman…read morewho owns the shop has a great sense of humor and is very knowledgeable about his craft. I brought a vintage Louis Vuitton backpack to be repaired and I couldn't be more pleased. Keep small businesses like this alive. If you have a pair of shoes or a purse you love too much to get rid of, get them repaired. Worth every dollar.

Excellent quality with end result on a few pairs of high end shoes and winter boots. Restoring back…read moreto new.

I've emailed you guys 10+ times now. I've sent DMs, I've left comments on IG. I was sent the wrong…read morehat on an order and no one will respond.

TERRIBLE They sent…read moreme the wrong size shoe They made me pay for shipping back as I was in Canada Now they have ghosted me No shoes, no $214, no $27 for shipping Worst customer service experience I have ever dealt with

The staff here - specifically Sam - is so great!…read more We ordered a pair of shoes from their online store, and it was too small. As the invoice said we can return it to any Finish Line store in person, we decide it's better to bring the shoes to the store for an exchange. Turns out it's not *any* store - those inside a Macy won't work, they can only give us a Macy gift card. So we drove here, even though we hardly shop at this mall. We were able to try different sizes for the perfect fit, and Sam helped us order the one in the right size and right color to be shipped to our house! Moreover, we get to pay the online sale price which is $20 less than the store's. How awesome. Next time I'll definitely go to the store instead of ordering directly online!

las personas que me atendieron no sabían darme respuesta de mi devolución, me trataron super mal y…read morenunca resolvieron mi problema. no recomiendo comprar nada aquí.

Customer service is absolutely terrible. The contact numbers…read moreon the website leads to a guys cell phone. And the other number goes straight to a voicemail. I didn't get a tracking number for my order until a week later. I kept thinking this was a scam after calling the numbers and not getting any type of help. IMO I would never ever buy anything from this store again.

Locally owned, boutique, exclusive, nice people good service, must go!! The clothing and sneakers…read moreare exclusive, if you want something special, this is the place. You will not be disappointed!!

I love the store they have a lot of cute shoes, accessories and purses.. always gotta look in this…read morestore when I come

Came by with family to DSW...mostly because one of my family members insisted on shopping here…read more Small selection compared to other DSW stores. Small selection in all categories...for men especially so....one small side of the store. Nothing at all about this place kept me here to stay for long. My family walked around for five minutes and left.

These guys are awesome. We were from out of state, my fiancé had a suit from another Men's…read moreWearhouse that hadn't been pressed. They made the time to press his suit and were very polite and accommodating ***update*** Avoid this store! So while they were polite. They RUINED the suit jacket they pressed. We did not notice until later that day, after i had written the review. So when they handed us his suit back at the store, the 3 piece suit had been put back into a garment bag, they unzipped it and showed us one sleeve, which was pressed. We didnt feel the need to open it and further inspect the whole suit. We should have. Later that evening we pulled it out to find that the rest of the suit was not pressed as well as that sleeve, but what shocked us the most was there were GREEN STAINS ON HIS LINEN SUIT JACKET. He couldnt wear it at all. This was for our wedding and we were so upset and disappointed.

I have been shopping for a man's XL suit (short), but usually require expensive alterations to make…read moreit look very good. I also insist on good fabric. I am a retired attorney, but still find myself going to evening events, and various formalwear events requiring a full suit, not sport jacket (think casual Miami). So we went to DXL and found only RL regular size suits which required major alterations (at a decent price). I did find a sport jacket that was perfect. Then I called Macys, Nordstrom, Brooks Bros., and Saks. No one was carrying my size. A few wanted to make me custom suits but at the $1,000 - 3,000 price range. I googled and Men's Warehouse came up. I called and did have my sizes. However, I ended up with a completely custom made Aboud suit for under $500. I chose the fabric from a good selection, the lining, the inner waist trim, pocket slant, etc. The salesman Sam (T. Siamak) was wonderful, helpful, and made some excellent suggestions. My wife was with me and he gave us plenty of space to discuss fabrics, and the way the sample jackets and pants lay on my body. No pressure - just comfortable guidance from the salesman. Obviously an excellent customer service mannerism. Kudos to Men's Warehouse for this particular hire. After we receive the suit, I will update this review.

Coolest store ever! Owner's are so cool and hip. Love the cosy feel of the store. Highly recommend…read moreit!

I popped into the Falls, as I had time to spare before my dental appointment near by. I decided to…read morewalk around the mall to see, what has opened and what has closed since the pandemic. I noticed this new store. Ahat a breath of fresh air - a nice unusual concept for this area, a vintage store. It is very nicely laid out, and worthy of visit. I love vintage, but I personally prefer to poke around myself to find my own treasures. But definitely a nice store for this area.

Very good store big the best prices i have seen out there good quality DONT GO TO THE MALL these…read moreguys got everything and also some clothes and they can recharge your phone bill