First of all, customer service at their call center in Edinburg is the worst. The lady answering…read morethe phone comes across very rude and seems as if it's a bother to ask her questions. The dr at the Bryan office my mother saw was great! Explained things to her calmly and answered any questions she had. However, with that being said, the front ladies were rude to my mother. Since they are the first to engage with the customers, they need to have better customer service. Also, it has been a month and a half and my mother has not received her eye glasses yet!!!

I saw two eye doctors at this group and had a good experience with both…read more That said their billing was not accurate and resulted in my having to go over what my insurance had approved and what I had paid with them to reach an agreement on what was owed. We did get it worked out.

a first class operation; Dr Lee is self sustained, need to see a doctor, he will see you; not like…read moreothers who are owed by coglomerates...he is great person,,, ultiate professionall, explains things, takes the time needed highly recommend Dean Canty, PhD

I've been a proud four eyed girl for as long as I can remember and Lee McAllen Optical is the only…read moreplace that I have ever trusted with my eye care. Diana has been fitting me for glasses for over 15 years and she is one of the sweetest women I know. They have an extensive list of brand named frames ranging from Calvin Klein and Ray Ban to Prada and Fendi. Of course you can also find the non name brand frames which won't break the bank! If you purchase your glasses there, then you get free adjustments which means that every time they loosen up, you walk in and get them tightened and cleaned - something which I have taken full advantage of! I keep my frames for almost 3 years and then switch to a new pair and Lee Optical has and will always be my go-to in McAllen!

Eyemart Express is located next to Applebee's in the McAllen Pavillion shopping center facing the…read moreExpressway. Burlington and Michael's are behind Eyemart Express. I was impressed with the variety of budget frames as well as lots of good choices for frames of all prices, $20, $40, 60, 80, and going all the way to the designer frames at $200 + Good variety also on styles, colors, frame material, etc. I was allowed to take my time choosing frames. They have a BOGO deal, so I chose two. Check out their website to find coupons, deals. And to pre-shop for frames. You can virtually try on frames by opening your camera, and it will show you what you look like with those particular frames! With my face that was a bit scary. Once I chose my frames, one of the associates helped me order my lenses. Simple lenses are done in-house and can be done within an hour! Of course, since I'm vintage, I need progressives with no line, and progressive lenses take up to a week and a half. However, I received a message by text informing me they were ready for pickup in only 6 days. I also got a couple other add ons like the anti-glare, anti-scratch coating (the latter I believe should be standard and included from the start). I wound up paying probably a tad more than what I paid for my current one pair of glasses, but for the price I am getting two pairs. The service I received was professional and friendly. They adjusted the ear pieces for a perfect fit. I'm pleased with my purchase.

I was looking for a same day, fast and accurate eyeglasses service for my elderly dad. Eyemart…read moreExpress was more than that! Paulina was awesome, she was patient and walked through what was best for my dad. She well explained how warranty work, I'm very pleased with our purchase. She gave us an estimated time of 4 hrs to have my dads eyeglasses ready, but only took 38 mins! Paulina, Thank you for the bottom of my heart, I appreciate your services always but during this pandemic you are essential! Thank you Eyemart Express. Oh and they also offer military discount which is a plus! I definitely highly recommend McAllen location at 506 Expressway...

Beer getting my eye exam and glasses here for the past few years…read moreGreat service. From time to time they get packed but give attention to everyone as they enter. Great communication skills

This is a very busy office and there are not enough employees to attend to all the customers. There…read moreis a long wait to see someone, and they don't have time to call you when your glasses are ready. I bought two pairs of glasses and no one ever called to let me know they were ready. After 2 weeks, I Just happened to stop by the store to check on my order and the glasses had arrived days before.

Every single time I have to go to LensCrafters I ALWAYS have a good experience. When I went last…read moreyear to get my new glasses everyone was super nice and patient. I was able to pick out the most beautiful glasses and at a very decent price. This past weekend a little screw fell off and after trying to place it back in at home I decided to call and see if they would be able to help me. Katia answered me and she was very polite over the phone and said I could stop by so they can look into it and see if they would be able to help me. I ended up going the following day and Katie was the one that greeted me. She was able to replace the little screw and even helped me pick out a new pair. Honestly, great customer service and wide variety of glasses. Also, it helps that an optometrist is right next door.

I ordered my glasses 4 weeks ago and still have not received them. All I get from the managers and…read moreemployees is that they are still being reviewed. Every time it is a new delivery date with no explanation. Nor do they care

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

Courteous staff but these people try to scam you out of every dollar…read more My VSP plan says I should pay only $5 for my vision check and eyeglasses prescription! They don't explain their charges til the end. I Went in for prescription for eyeglasses and they charged me over $150 - with two insurances! First of all they charged me $ for being a new patient then, $ for copay, then $ for some eye mapping,more $ for eyeglasses prescription and $ for an overpriced eyewash. I went home and called my vsp plan to see what happened but these people didn't submit paperwork! They billed my health insurance as a "medical visit" rather than billing the vision plan for a vision exam. They did not use my VSP vision plan because they would get more $money out of my medical insurance. According to them, it doesn't make a difference, but it does to me. I ended up dishing out more money than I needed to. And Dr Liska almost cried as he complained that he would have to do more paperwork if I made them resubmit my claim the proper way. He went on and on with his paperwork filing story. It took almost 20 minutes! Not only that, my daughter was also charged over $100 for her contact lens prescription too. According to them it was due to her not having a preauthorization. Really? I called the insurance and it was all bull. We went back and sure enough we got a refund of $100 after we called the insurance and handed them the phone. We were supposed to have paid only the copay $ for her insurance plan. I will not return to this place.

Nice new remodeling but this clinic is a rip off. They offer 90 day return on glasses but FAIL to…read morepost or tell the client upfront that they charge a restocking FEE. the fee appears to be whatever they make it up to be depending on the person or day of the week. $30 one day $40 the next day..... extremely unscrupulous. STAY AWAY

Was accused of scratching my new glasses because I did not see the scratch till I got home. Lenses…read morewould not be refunded or exchanged. ALSO their lenses are disgustingly poorly polished, with shards of glass just hanging off the rim. Mexico does a way better job at glasses. Will be avoiding Visionworks from here on out and telling everyone else to do the same.

This place used to be great! The doctor is fine and thorough. I've heard bad things prior, but…read morepersonally didn't experience it until today. I've been going here for the past 10 years and didn't have a problem until now . The workers (two ladies) that worked up from this summer (2017) absolutely are terrible and disrespectful. Today, the ladies didn't m even acknowledge the customer (not just me) or their needs. They were very disorganized and cluttered, charged me(I've never been charged by them before.. and I didn't do anything different this time around) without telling me what the charge was for. When I went back to ask a question, the ladies practically yelled at me in front of other customers and didn't let me speak or ask questions. Honestly, for a returning customer of 10 years, I wanted to at least be respected. But now , my family and o are not returning.

they kept cancelling my appointment time. after i sat for more than an hour and a half, having…read morecompleted the sign-in forms. i was told my appointment was six days later. this after six calls to verify the date and time and having called by them to confirm it....do not do not do not go here. (you'll be sorry) phillip

If you don't mind being lied to more than 3x , if you don't care if they don't notify you when your…read moreglasses come in , if you don't mind getting your eyes checked remotely through a TV Screen , there's more if you don't mind getting your prescription wrong ,if you don't mind getting a text 2 months later that you have a prescriptions waiting and when you go they have no idea who sent it even though your showing them the text. And if you don't mind finding out that what they advertise is really a hook & line scam since the low cost frames are horrible and the lens are single and thick well friend this is the place for you . If you don't mind having to go through what i went through then this is the place for you. Bonus is that you will always see 1 or 2 costumers arguing and getting mad at the staff for not keeping there word . You are better off going some where else.

My regular eye doctor suspected a retinal tear. His exam of my eye was excruciating. I wasn't…read morelooking forward to a retinal specialist for more of the same pain. Dr Su is very thorough, gentle and takes time to answer questions when asked. Highly recommend!!

Fantastic eye surgeon. Needed emergency surgery for a detached retina. Followed all post op…read moreprotocols and am happy up report my vision is amazing. He is a perfectionist! RGV is so blessed to have him here. Excellent office staff as well. Thank You so much Dr. Su