This is for the rio grande city branch. They moved to mission or mcallen. I have been waiting for…read moremy son's frames which were under warranty since early December Never got a call for pick up.

Terrible and terribly run doctor's office. Nothing good to say. The staff is unprofessional, the…read morefacility is rundown, unclean and signs of what might be mold/mildew. The wait is ridiculously long (3-4 hours easily) every time. This doctor's office should be reviewed by the medical board.

I've been coming here for years and always have a great experience. The optometrist is super…read morefriendly and patient with you. Really takes the time to be thorough. The staff is also the best. Very kind and usually always answer pretty quickly! Definitely recommend going as a patient but don't recommend bringing others to wait with you because it gets pretty crowded in there.

I've hesitated to write this, but after repeated experiences, I feel it's important to warn others…read more Scheduling at Gulf Coast Eye Institute appears to be more of a suggestion than a commitment. In my most recent visit, I arrived early for an 8:15 a.m. appointment that had been rescheduled by the office weeks earlier. Upon arrival, I was told I did not have an appointment at all. After sitting in the waiting area for about 30 minutes with no update, I was then told my appointment had been moved to 10:15 a.m. without my knowledge. Unfortunately, this wasn't surprising. Over multiple visits in the past year, I've come to expect extremely long waits, often several hours past the scheduled appointment time. This doesn't seem to be an occasional backlog but rather how the office operates. What was most disappointing was the response when I raised concerns. Rather than acknowledging the issue or attempting to help, management was dismissive and confrontational, offering no apology and no real explanation. I was also told there was no way to escalate concerns beyond that point. Healthcare visits already come with stress. Patients should not also have to budget half a day for an appointment or feel brushed off when legitimate concerns are raised. Sadly, that has been my consistent experience here.

Easily the worst experience possible. My father is subjected to 2-3 hour waiting times every visit…read more On one occasion, he had to wait 5 hours. These people couldn't care less about anyone's time. The front desk personnel seem really unhappy with their jobs and ensure patients know it. Today they told us "it is normal to wait" despite having already waited 2 hours. That is NOT normal. The lobby plays movies with nudity and there are kids in the lobby. I wish there were other options but, unfortunately, this is the norm in the RGV and people here put up with it. Bring a book and something to do. They will not give you a wifi password either and the cellular service here does not work anywhere in the lobby. As a healthcare provider myself, I never run my practice this way and so glad I no longer practice in the 956 where no regard for people's time is valued by so many of my colleagues. Best of luck with this place.

My regular eye doctor suspected a retinal tear. His exam of my eye was excruciating. I wasn't…read morelooking forward to a retinal specialist for more of the same pain. Dr Su is very thorough, gentle and takes time to answer questions when asked. Highly recommend!!

Fantastic eye surgeon. Needed emergency surgery for a detached retina. Followed all post op…read moreprotocols and am happy up report my vision is amazing. He is a perfectionist! RGV is so blessed to have him here. Excellent office staff as well. Thank You so much Dr. Su

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

Doctor Su maintains a great Retinal practice here in the valley called Valley VitreoRetinal…read moreConsultants. The Doctor has a professional staff, some of the newest top of the line medical diagnostic equipment, comfortable examination suites, operating room, and reception / waiting areas. He and his staff provided an open and intuitive examination experience and fully made accommodation to work with my primary doctor in New England. He was happy to help me transfer all of his testing results and diagnosis quickly and professionally. His leadership of this team can be seen through their empathetic manner and care. If you need a check up contract Dr. Su for a top notch caring experience.

From the owner: Yu Tang "James" Su, M.D. - Board Certified by American Board of Ophthalmology. Dr. Su is a board…read morecertified ophthalmologist and a fellow of American Academy of Ophthalmology, who specializes in the treatment of medical and surgical retinal diseases.

The staff here are incredibly welcoming, and the doctors truly take the time to care. You can tell…read morethey run their business with heart and professionalism. Highly recommend!

Better care and they give you better results Another…read moredifferent Harlingen clinic were giving me injections in my eyes when I didn't need them ..

Sylvia has always gone above and beyond. She helped me access a program to cover the cost of my eye…read moreshot, and I truly appreciate her dedication and support. Thank you, Sylvia.

They have no respect for patients time. We showed up on time to the appointment and they made us…read morewait almost three hours to see the Dr. Really bad experience. It's unfortunate to find places that do so good when they start years ago, and then when they grow and expand is just to convert into bad ones. Respect no the patients time is non existent in this office

Friendly Staff and Dr Campbell answered all my questions and concerns! Would highly recommend to…read morefamily & friends!