It really should be a negative star review. To start, the…read morefront desk "office manager" is RUDE and dishonest. I had been having deteriorating vision issues from living in a toxic mold infested apartment, and the soonest I could be seen was with Dr. Scott and Associates, affiliated with Lenscrafters. That was a huge mistake. I made the appointment the day before, and when I arrived I was told it had been cancelled because I did not call to reconfirm, which they claim I was told when I made the appointment,the day before. Another red flag Desperate I accepted the next available appointment, and called to reconfirm, as I already learned the hard way. The Dr. was very pleasant, and seemed knowledgeable. He ordered a sample set for me to try, which arrived at the store within the week. When I was leaving the RUDE office manager, advised me there was a $79.00 contact lens fitting fee, which I've never been charged by my two other optometrists. I explained that it was not mentioned previously, nor on the Cigna website. So, she took the $79, without authorization, from my Cigna allotment. I called Cigna, and both the representative and supervisor, strongly agreed that I should not have been charged. When the samples came in they were so off, they worsened my vision. VERY RELUCTANTLY, the RUDE office manager scheduled a second opinion with a different doctor, who was also very pleasant and professional. She agreed that the first prescription was wrong, and ordered two samples for me to try. After calling the office for weeks, and being told they hadn't arrived, I called again, about three weeks later, and was told they were in. By then I had moved four hours away, and requested they send them to me, which they refused! Trust me, no matter how desperate you are, do not use Dr Scott or LensCrafters. On to my complaint with the Board of Optometry. The dishonesty I referred to was that they repeatedly insisted they called me, but there was no evidence on my call log from them, and of course by charging me the $79 fee twice, by taking it unauthorized from my allotment. By

Found out that appointment made online do not always communicate with the system at the office. I…read moretook time off work and arrived on time for appointment only to be told the appointment was not showing. I had proof of my appointment time and showed information to the staff member. I understand system issues occur but the only solution that was offered was to make another appointment for the following day. That would require me to take additional time off work for an appointment I had already set up. The staff member advised a curiosity call occurs the day prior to confirm appointment. Although the text message sent out says to only reply if you can't make it. So not replying isn't considered a confirmation as well?

This is for the rio grande city branch. They moved to mission or mcallen. I have been waiting for…read moremy son's frames which were under warranty since early December Never got a call for pick up.

Terrible and terribly run doctor's office. Nothing good to say. The staff is unprofessional, the…read morefacility is rundown, unclean and signs of what might be mold/mildew. The wait is ridiculously long (3-4 hours easily) every time. This doctor's office should be reviewed by the medical board.

It's located inside the mall. This has been my eye place since I was a kid (back when they were in…read morethe building across from the mall). I keep returning annually because they've always provided great service. I'd recommend you call ahead. Although they take walk-ins, they've been swamped at times and unable to see anyone without an appointment after a certain hour. So, just set an appointment and play it safe.

In all the years coming here he's never had a smile on his face. Perhaps it's because he has such a…read morebad staff. They DID NOT DELIVER A PERSONAL & CONFIDENTIAL letter, nor a phone message, to his colleague Dr. Cedillo because it complained about Adrien. Adrien is worst glasses fitter ever. Went back 5 tiimes & even though I paid over $300 OUT OF POCKET I can't wear the glasses. They should not read confidential letters either but I saw her do it as she was copying it.

Extremely unsatisfied with the gentleman staff member that's in the front. Does not give out…read moreupdated or correct information. Gives the run around and repeats himself without giving appropriate answers to questions asked. I recently went in person with a prescription from else where but since it was close to closing time he was in a rush stated that after Covid they no longer take outside prescriptions. I felt pushed away and left. I recently called asking for an appointment for my children, myself and husband for a Saturday the latest we can be seen. I told him to check if my children were due. If they were it would be a total of 5 if they weren't it would only be 2. He said the latest we could be seen was 4. Then proceeded to give a different time. Because of how many we were. I told him that that's why I explained myself since the very start and that now he's giving me a different a time. After that he put me on hold. Another gentleman staff took the call and he told me "actually we don't have availability for this Saturday until next." Stated that the availability they had for this Saturday for how many we were was latest 1:30. If I was already confirmed for this Saturday latest 4 why was everything I was told changed. I informed the gentleman that last took my call to please update other staff with information so he wouldn't be giving out wrong information. What the first gentleman could of said was we last see patients at 4 but not for groups since the very start of our conversation. That would of saved a lot of both of our times.

I've been coming here for years and always have a great experience. The optometrist is super…read morefriendly and patient with you. Really takes the time to be thorough. The staff is also the best. Very kind and usually always answer pretty quickly! Definitely recommend going as a patient but don't recommend bringing others to wait with you because it gets pretty crowded in there.

I got some dirt in my eye. Made an appointment and waited over a hour to get called back. We left…read morethe eye doctor because after the initial call back, it was still another hour or more to see the doctor. They apparently don't understand the concept of appointments. The ladies at the front desk were nice and professional but the young lady who took me back to waiting room was attitude. It was so ghetto on the eye machine where they normally wipe it down with a sanitizing wipe, the lady just used her bare hand between patients. My advice this place is dirty so go elsewhere

Great caring, honest and knowledgeable doctor and a wonderful, friendly and helpful staff!!read more

I had to pay cash. I knew I was going to pay a lot for my no line bifocals. It was my first time…read moreever to get them and was really afraid of being disappointed in not being able to see. I get there and was helped by the sweetest young lady who chose the best frames for me. I've gotten so many compliments! They look colorful and fun, yet sophisticated. I had to wait a week because I got THE WORKS! No glare, No line, and Transitions. All I can say is WOW! I got used to them immediately! I'm not going anywhere else! Love this place!

Amazing service, very quick and very wonderful respectful staff!! I came in today and I was greeted…read morebeautifully. I did not have to wait long for the exam or the glasses. The workers were very respectful and they did their best to find the most convenient discount for my exam and glasses. 5 stars !! My glasses were ready within 10-20 minutes and not weeks like my old eye doctor, please choose Stanton Optical !!

They finished my glasses pretty fast and the people are very kind and helpful I highly recommendread more