It really should be a negative star review.
To start, the…read morefront desk "office manager" is RUDE and dishonest.
I had been having deteriorating vision issues from living in a toxic mold infested apartment, and the soonest I could be seen was with Dr. Scott and Associates, affiliated with Lenscrafters. That was a huge mistake. I made the appointment the day before, and when I arrived I was told it had been cancelled because I did not call to reconfirm, which they claim I was told when I made the appointment,the day before. Another red flag
Desperate I accepted the next available appointment, and called to reconfirm, as I already learned the hard way.
The Dr. was very pleasant, and seemed knowledgeable. He ordered a sample set for me to try, which arrived at the store within the week. When I was leaving the RUDE office manager, advised me there was a $79.00 contact lens fitting fee, which I've never been charged by my two other optometrists. I explained that it was not mentioned previously, nor on the Cigna website. So, she took the $79, without authorization, from my Cigna allotment.
I called Cigna, and both the representative and supervisor, strongly agreed that I should not have been charged.
When the samples came in they were so off, they worsened my vision.
VERY RELUCTANTLY, the RUDE office manager scheduled a second opinion with a different doctor, who was also very pleasant and professional. She agreed that the first prescription was wrong, and ordered two samples for me to try.
After calling the office for weeks, and being told they hadn't arrived, I called again, about three weeks later, and was told they were in. By then I had moved four hours away, and requested they send them to me, which they refused!
Trust me, no matter how desperate you are, do not use Dr Scott or LensCrafters.
On to my complaint with the Board of Optometry.
The dishonesty I referred to was that they repeatedly insisted they called me, but there was no evidence on my call log from them, and of course by charging me the $79 fee twice, by taking it unauthorized from my allotment.
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