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    LensCrafters

    3.9 (7 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Ask the Community - LensCrafters

    Dr. Scott & Associates Optometrists - WARNING: DO NOT USE

    Dr. Scott & Associates Optometrists

    1.0(3 reviews)
    0.0 mi

    It really should be a negative star review. To start, the…read morefront desk "office manager" is RUDE and dishonest. I had been having deteriorating vision issues from living in a toxic mold infested apartment, and the soonest I could be seen was with Dr. Scott and Associates, affiliated with Lenscrafters. That was a huge mistake. I made the appointment the day before, and when I arrived I was told it had been cancelled because I did not call to reconfirm, which they claim I was told when I made the appointment,the day before. Another red flag Desperate I accepted the next available appointment, and called to reconfirm, as I already learned the hard way. The Dr. was very pleasant, and seemed knowledgeable. He ordered a sample set for me to try, which arrived at the store within the week. When I was leaving the RUDE office manager, advised me there was a $79.00 contact lens fitting fee, which I've never been charged by my two other optometrists. I explained that it was not mentioned previously, nor on the Cigna website. So, she took the $79, without authorization, from my Cigna allotment. I called Cigna, and both the representative and supervisor, strongly agreed that I should not have been charged. When the samples came in they were so off, they worsened my vision. VERY RELUCTANTLY, the RUDE office manager scheduled a second opinion with a different doctor, who was also very pleasant and professional. She agreed that the first prescription was wrong, and ordered two samples for me to try. After calling the office for weeks, and being told they hadn't arrived, I called again, about three weeks later, and was told they were in. By then I had moved four hours away, and requested they send them to me, which they refused! Trust me, no matter how desperate you are, do not use Dr Scott or LensCrafters. On to my complaint with the Board of Optometry. The dishonesty I referred to was that they repeatedly insisted they called me, but there was no evidence on my call log from them, and of course by charging me the $79 fee twice, by taking it unauthorized from my allotment. By

    Found out that appointment made online do not always communicate with the system at the office. I…read moretook time off work and arrived on time for appointment only to be told the appointment was not showing. I had proof of my appointment time and showed information to the staff member. I understand system issues occur but the only solution that was offered was to make another appointment for the following day. That would require me to take additional time off work for an appointment I had already set up. The staff member advised a curiosity call occurs the day prior to confirm appointment. Although the text message sent out says to only reply if you can't make it. So not replying isn't considered a confirmation as well?

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    Beardsley's Super Optical, MD

    Beardsley's Super Optical, MD

    2.1(8 reviews)
    1.0 mi

    In all the years coming here he's never had a smile on his face. Perhaps it's because he has such a…read morebad staff. They DID NOT DELIVER A PERSONAL & CONFIDENTIAL letter, nor a phone message, to his colleague Dr. Cedillo because it complained about Adrien. Adrien is worst glasses fitter ever. Went back 5 tiimes & even though I paid over $300 OUT OF POCKET I can't wear the glasses. They should not read confidential letters either but I saw her do it as she was copying it.

    Extremely unsatisfied with the gentleman staff member that's in the front. Does not give out…read moreupdated or correct information. Gives the run around and repeats himself without giving appropriate answers to questions asked. I recently went in person with a prescription from else where but since it was close to closing time he was in a rush stated that after Covid they no longer take outside prescriptions. I felt pushed away and left. I recently called asking for an appointment for my children, myself and husband for a Saturday the latest we can be seen. I told him to check if my children were due. If they were it would be a total of 5 if they weren't it would only be 2. He said the latest we could be seen was 4. Then proceeded to give a different time. Because of how many we were. I told him that that's why I explained myself since the very start and that now he's giving me a different a time. After that he put me on hold. Another gentleman staff took the call and he told me "actually we don't have availability for this Saturday until next." Stated that the availability they had for this Saturday for how many we were was latest 1:30. If I was already confirmed for this Saturday latest 4 why was everything I was told changed. I informed the gentleman that last took my call to please update other staff with information so he wouldn't be giving out wrong information. What the first gentleman could of said was we last see patients at 4 but not for groups since the very start of our conversation. That would of saved a lot of both of our times.

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    LensCrafters - opticians - Updated May 2026

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