they need to work on operational scheduling. extremely long wait times…read moreinefficient practices.

Do not waste your time going here, after two attempts to get my glasses done correctly they still…read morecouldn'. They told me to come back a third time and I said I would not go back. My glasses broke after 8 months and they said, "those glasses are from China and we don't carry them anymore and they don't have warranty and have no manufacturer name and we can't fix them. Very rude people and unprofessional staff. DO NOT go there, you will be disappointed.

Went to go get new glasses Mrs Rosa Martinez was very helpful and nice.I always go there my new…read moreglasses never had problem with them I was very please.

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Kind and attentive. They were able to answer insurance questions without missing a beat. The…read moreglasses came in less than a week. Adjustments were done in the store quickly. I am coming back for sunglasses.

I needed to get night vision glasses which used to be displayed near the Vision Center, but no…read morelonger. I called the Vision Center inside the Walmart on Trenton and McColl and spoke to Kenia. Kenia was able to find what I was looking for in another department. She texted me a photo of the glasses to see if I was still interested and offered to hold them until I got there. My oh my! I realize she wasn't very busy, but she also didn't have to do it since these glasses were in another department not under her care. I'm very grateful for Kenia's assistance and she deserves a good review for her efforts. To her supervisor, Kudos to you for your employee Kenia is an example of going above and beyond her job expectations.

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more

My husband and I went as walk ins and were so pleased with how quick and accommodating the staff…read moreand doctor were. The visit was quick and effective. Highly recommend! And Roque next door at Crystal Clear Optical was so passionate, knowledge, and helpful. Very grateful for the level of care we experienced.

A wonderful place to get glasses. Fast and efficient…read moreoptician Fair selection of frames and excellent help in getting the glasses you need.

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

It's my third time I make an appointment and when I go they say that in that same day they…read morecanceled my appointment. I didn't even received a message. I don't recommend the one in Weslaco.

Unprofessional and untrustworthy. They do not care about you, your safety or health. The staff…read morediscriminates against customers and treats them rudely. On top of that their products are cheap and unreliable.

phone is NEVER answered, impossible to make an appointment on line. I have made many attempts and…read moreall unsuccessful.

Please don't go there unless you have nothing else to do all day bc I had an appointment at 9:30am…read moreand I left at 1:44pm! The Dr. was in the room for 3 minutes at the most, not exaggerating. All he said was "you're getting better " and listened to one question I had. "Have a nice day".Then you have to cough up the money. Hoards of people and a couple of drs. It's insane.