So it was the middle of April and around 10:00 in the morning I get a call from the school…read moresecretary telling me that my daughter Emma scratched her eye. In the background I hear my daughter whimpering and complaining that her eye hurts. The secretary tells me that my daughter has been in pain for a few minutes and she asked me what she wanted me to do or recommend. So I told her that I would rush over and take my daughter to the doctor to get checked out. So I get in my car and I rushed over to take care of my daughter. When I get to my daughter's school, I ask my daughter what happened and she explains that she scratched her eye with some loose leaf worksheets that she was working on. So I rush over to Edinburg Vision Center which was only one block away and when I parked I started looking around like crazy inside my car for my wallet. After a few minutes of looking around I gave up and just walked in to the building (I was not about to waste time and prolong my daughter's pain by rushing home and then rushing back to the doctor's office). I walk in. I stepped up to the receptionist and I explained the situation with my daughter. She was clearly moved my daughter's pain and suffering and tried to have me rushed through. She handed me the usual forms to fill out for new patients and I went to sit down. I felt bad for the lady asking me for my information, because I showed up with nothing. No ID, no insurance card, nothing. I could almost feel her frustration and her fear that I was some hopeless case with no money or insurance, but I asked her for the form she was filling out and I was able to fill in all the information she needed because I knew it all by heart (prior military and law enforcement experience required me to provide a lot of information on demand). From the time that I arrived and the time I was called in could not have been more than 20 minutes. Techs walked my daughter in to an examination room and they get on to doing their thing. The doctor then walks in and she immediately gets to work. She gets out some tool that allowed her to check my daughter's eyes and with the aid of some UV light she quickly found the scratch that was irritating her eye. The doctor explained what she found and even let me see what she was seeing. She wheels over to her desk and pulls out a small bottle with some disinfecting solution, and then - very cleverly - uses a contact lens as a type of bandage over the scratched cornea. The doctor gives me some quick and easy instructions on how to care for the injury overnight and to come back the next day. I walk out and take my daughter home to recover. I was in and out in 40 minutes. We go home and I do my best to take care of my daughter's eyes. She's only 7 and she has her whole life ahead of her so she's going to need her eyes for a very, long, long time. I come back the next day and the same doctor examines my daughter's eyes. Using the same tool to examine my daughter's eyes she shows me how my daughter's eye healed up well. The scratch was gone and my daughter was happy. I was so glad that my daughter was better.

they need to work on operational scheduling. extremely long wait times…read moreinefficient practices.

Very good doctor. Personal is very attentive and empathetic with your complaints. Available…read morewhenever is needed.

People that got here after me are leaving before me, I've been here for 3 hours now. It wouldn't be…read morethe first time they skipped over me. Great doctor, staff just doesn't know how to book patients accordingly

I've been coming to Dr. Olivarez for years and it's always been a pleasure, but lately his office…read moreon 10th street has forgotten how to use the phone. I've called multiple times in reference to some glasses I had made with their office, and they never answer or they do answer and then they hang up. It's a terrible job done by staff; it seems they just like to sit and talk all day but only to each other. I had an appointment late October and purchased my glasses the first week of November. It's going on 3 months, and they have no answers for my glasses. I wouldn't recommend coming here it seems you'll get your new glasses/contacts by your next visit which is in a year.

We used their services for the first time today and were extremely impressed! Everyone and…read moreeverything was very professional and thorough! The staff was exceptionally professional, treated us well. Wait time was minimal. The exam was more involved than we expected and included items that have never been checked before. Dr. Lambert and Andrea were exceptionally good about explaining everything to us and in answering all our questions. After the exams we ordered new glasses. They have a good selection to choose from and Terry was most helpful. We now have a new place for our go to eye care. Loved it!

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

Courteous staff but these people try to scam you out of every dollar…read more My VSP plan says I should pay only $5 for my vision check and eyeglasses prescription! They don't explain their charges til the end. I Went in for prescription for eyeglasses and they charged me over $150 - with two insurances! First of all they charged me $ for being a new patient then, $ for copay, then $ for some eye mapping,more $ for eyeglasses prescription and $ for an overpriced eyewash. I went home and called my vsp plan to see what happened but these people didn't submit paperwork! They billed my health insurance as a "medical visit" rather than billing the vision plan for a vision exam. They did not use my VSP vision plan because they would get more $money out of my medical insurance. According to them, it doesn't make a difference, but it does to me. I ended up dishing out more money than I needed to. And Dr Liska almost cried as he complained that he would have to do more paperwork if I made them resubmit my claim the proper way. He went on and on with his paperwork filing story. It took almost 20 minutes! Not only that, my daughter was also charged over $100 for her contact lens prescription too. According to them it was due to her not having a preauthorization. Really? I called the insurance and it was all bull. We went back and sure enough we got a refund of $100 after we called the insurance and handed them the phone. We were supposed to have paid only the copay $ for her insurance plan. I will not return to this place.

Nice new remodeling but this clinic is a rip off. They offer 90 day return on glasses but FAIL to…read morepost or tell the client upfront that they charge a restocking FEE. the fee appears to be whatever they make it up to be depending on the person or day of the week. $30 one day $40 the next day..... extremely unscrupulous. STAY AWAY