How is this acceptable at a Ritz? Caveat-I worked in restaurants many years and owned a restaurant so I am THE easiest going customer you can get, super nice, and patient b/c I know the job is hard. 1) Rude bartender: Older guy with a strong accent. Evidentially this particular bartender was not just rude to my friends and I on more than one occasion but judging from the reviews I read here-he's rude to everyone. No exaggeration-he snapped at me when I politely asked for a glass of ice. Keep in mind we had ordered 4 dinners, champagne, a bottle of wine from the very nice female server earlier in the evening...I was just asking for a glass of ice and he snapped. I remembered him from a prior experience doing something similar. WHY does the Ritz keep this person with multiple reviews complaining about him? 2) Takes too long to get food. I have been coming here since it opened and the food has always taken a long time likely b/c of the positions of the kitchen but it now takes a long time and it's simply NOT good. Edamame was cold with some weird chilly seasoning and zero salt, sushi was subpar, the chicken bites were flavorless and greasy, the $30 burger was OK but the fries were cold and soggy. 3) The atmosphere: at one point they had live music, now they don't and they don't even play music if at all/that is audible so it's such a boring/lame atmosphere it doesn't seem like the people who work there even want to be there. You have to flag people down to get any services. The decor is gorgeous but that is it. Sadly this is one of only two indoor dining options at this Ritz-this is supposed to be the mid level experience as the other option is a fine Italian Steakhouse. Makes me wonder how this resort is going to make it. read more