Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Today I was visiting the grave of my family at the historic Samples Family Cemetery at 875 Lanier…read more400 Parkway, and I was upset to find the dumped waste from a contractor. The waste included a uniform from The Rusty Cricket employee as well as the waste and debris of materials common to the work they do. They appear to be either complicit in, or tolerable of, their employees treating our county this way and dumping their waste in tucked away little spots like this. Someone saved a little time and a couple bucks that day by not having to go to a dump but thee cost is paid by the rest of us when thilese things happen. The trash also included documentation that confirm the address of the work performed but i will not post the entirety of that , out of respect for that customers privacy.

From the owner: The Lucky Cricket is your one stop shop for anything fireplace, grill or outer living related. We…read moreoffer top of the line products you will not find at your local big box store. Owned and operated by a seasoned veteran to the hearth and patio industry, and a nationally certified chimney sweep, you'll be in good hands from beginning to end.

It seems like I am in the minority with my positive review! That being said, I will just write…read moreabout my experience because i have used the Appliance Doctor 3 times now for 3 different appliance issues. The most recent issue (as in today 12/1/16) was a leaking garbage disposal. Called on Tuesday an based on schedules we settled for today between 1-5. They were very accomdating and did their best to match up with my hospital work schedule. I do my research before hand as in im cautious and maybe jaded because I dont know a lot about appliances (obviously if I did I wouldn't be calling them) and want to not get charged to fix something that doesnt need fixing or being sold on something because I lack knowledge. I was preparing myself, based on where the leak was, to have to buy a new disposal based on cost of parts and labor it would have been cheaper to just replace...I called this morning to see if by chance they could rell me if it was gling to be closer to 1 or 5. I gor an honest answer and they said closer 5. Mike was my tech and called me around 3:30 and about 20 min before arrival. His time frame was almost to the T. He was pleasent, knowledgable, and professional. He basically showed me that something had not originally been secured which was why it was leaking. It was an easy repair only using a hammer to re align the piece that was not properly secured. He was not offended as I stood there and watched, answered my questions, told me what he was doing etc. Never made me feel dumb or in his way. I even learned how to un clog/jam the dislosal and how to reset if it is not kicking on. There is a 30 day warranty in case it starts leaking again and a free "goody bag" with dishwasher soap, chip clip, and fridge magnet! In the past, I had a washing machine issue (which I ended up having to replace due to its age). The second call was when the dryer stopped working because it overheated and automatically shut down dur to a safety feature (which I wasn't aware of). The duct was cleaned and the tech shortened the hose because it was way to long and was a hazard. No issues with either service call or the techs who came. Didn't feel jipped/taken advantge of, or had shoddy workmanship. It stinks that so many people have had such negative experiences!!

They came out for a simple washer lid lock issue. Took him 30 minutes and a small part and they…read morecharged $350! Shame on me for not asking their minimum labor charge which turned out to be $250! Then they charged $100 for a plastic part that I could get online for $30. I could buy a new washer for $550! Do not use these price gougers!

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

I paid $250. this is what he left. The flute full of creosot!!! He went up on the roof and swept…read morebut didn't clean it out at the stove. I have texted for 2 days. nothing. I thought I was going crazy and didn't know how to start a fire. Smoke came in my house. Finally opened the pipe by the stove and it's full. Not cleaned out! What a scam. How can someone do that and then feel good to get paid.

On Sunday, May 7, 2017, my husband and I visited The Home Depot, on Market Place Boulevard in…read moreCumming, to purchase an 18" Poulan PRO, 42 cc gas engine, chain saw that was listed for $169. We brought with us Tractor Supply Company's current sales circular advertising their identical 18" Poulan PRO, 42 cc gas engine, chain saw for the great price of $149.99 with the intent of having The Home Depot honor their Guaranteed Low Price, which states: If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%. Just bring the ad, printout or photo with you to the register for validation. Shockingly, not only did the Customer Service representative that waited on us indicate that Home Depot did not recognize Tractor Supply Company as a competitive retailer and refuse to honor the Guaranteed Low Price, she unapologetically dismissed us without further explanation. Our understanding is that the Tractor Supply Company operates over 1,600 retail stores in 49 states and its stock is traded on the NASDAQ exchange, which would make it a competitor of both The Home Depot and Lowe's Home Centers. Sadly, we left the store extremely frustrated and highly disappointed. However, believing that Lowe's Home Center would honor their Price Match Guarantee, we went across the street and presented the same sales circular to Customer Service representative, Macy, and the store manager. They promptly honored Lowe's Home Centers' promise with a smile and sold us an 18" Poulan PRO, 42 cc gas engine, chain saw for Tractor Supply Company's sales price of $149.99. You can imagine, this experience has left us feeling very disillusioned with The Home Depot. Lowe's Home Center is our new go-to considering their integrity and amazing customer service.

Terrible customer service! Delivery was two days later than scheduled! And no one could give us…read morean update! Totally unacceptable!!!

I visited Home Depot on Black Friday to purchase a workbench cabinet for my son-in-law for…read moreChristmas. It was extremely busy, and the associate I spoke with told me I could pick it up on Monday after it was assembled. When Monday came and I hadn't received a call, I reached out to the store myself. That's when I was helped by Mellany at Customer Service, and I can't say enough about the outstanding service she provided. No one could locate the order because the associate from Friday had called out sick, but Mellany took ownership of the situation immediately. She arranged for someone to assemble a cabinet for me and kept me updated throughout the process. She also went above and beyond by helping me rent a cargo van so I could deliver the cabinet to my son-in-law. The associates in the rental department were just as helpful--especially Devian, who did an excellent job loading the cabinet and securing it safely in the van. Thank you to Mellany, Devian, and the entire team for turning a stressful situation into a great experience. Outstanding customer service!

Great Service They were very courteous and polite…read moreAlso, James even loaded my truck .

Store has gone down. Looks very unkept and actually dirty. Went to get propane tank filled on…read moreWednesday midday. No customers in the store. Waited 40 minutes to get it filled and eventually the cashier had to come out and fill it for me. Like I said, quality of this store's service has eroded significantly.

I've frequented this store for 20 years or so. They are slowly losing my business, as well as my…read morecustomer recommendations. I'm starting to drive further to the big box stores because I can't stand the attitude and poor customer service at the front desk. I want to give this store a pass because they are local, but I cringe every time I can't find something and need a little help. There are some helpful people working here. I can only suggest that if you don't like your job... please, either change your attitude or your job. Don't act as if my spending money on Ace merchandise is an imposition.

PLEASE listen to the bad reviews - they are 100% accurate…read more I used Neal 10 years ago, and back then, his service was great. I even recommended him to family and friends. But now? His work has completely gone downhill, and he clearly has major issues finishing jobs. Most recently, he scammed me out of $470. He promised to order my logs, and weeks later--nothing. First, it was a bunch of excuses, and now he has completely vanished. Worse? He blocked all my phone numbers. There is something seriously wrong here. It's clear he is using customers' money for something else because this pattern of delays, excuses, and disappearing acts is constant. DO NOT pay him upfront. DO NOT hire him. If you ignore this warning, expect to get ripped off. To make matters worse, he also did logs for my friends (who I had originally recommended him to), and they arrived broken. He promised to replace them under warranty. That was almost a year ago. Still nothing. Save yourself the headache and money--hire someone else.

Did not complete job but took my money. Would not respond to texts, phone calls or emails. I am…read morefiling a police report for fraud