Horrible experience horrible customer service care. I haven't received my order and first they tell me it's still on the way and I had to give them the tracking information which I thought the company would already have that information. I've sent pic saying my package delivered somewhere but I'm unfamiliar. They still didn't help me resolve my issue. I'm still trying to figure it out myself. I was told to wait 15 -20 days. This company don't care about there customers do not order anything from them. read more

I saw on the Banter website that there was a special sale of piercing earrings for $20 and free piercing if purchasing a pair of piercing earrings. But the store associate told me she had no idea about the special. Her exact words were "I don't know who put that there!", so I ended up purchasing the cheapest pair of piercing earring that cost $50. But then she added 2 years of warranty and cleaning solution to the sale and said that those were mandatory even though I said we did not need the warranty not the solution. I ended up paying $80 for earlobe piercing that would have only been $20 from looking at the website. This is not right, it is bait and switch so I will definitely not recommend this store to anyone and will leave warning reviews for others who are looking for places to get simple earlobe piercing. read more

Banter By Piercing Pagoda - My almost $80 receipt - Jewelry Near Me - Temecula, California

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This is a review for the Temecula location inside the mall. Bella helped me out with my helix piercing. I was so nervous but she made me feel so comfortable that I ended up doing a second one! The pain was minimal and I still dont feel any pain :) THANK YOU BELLA ILL BE BACK read more

Banter By Piercing Pagoda - Jewelry Near Me - Temecula, California

Martin was so personable and kind with my 9 month old. He was very knowledgeable and down to earth. 10/10 would recommend him.

DO NOT BUY FROM HERE!!!!! Carlsbad outlets. We went and bought in forever bracelet that you do not take off and it fell off in A WEEK. Because it is so dainty, one can not feel it fall off so I did not have the chain anymore. I called and let them know and they said they would replace it for free since it has been such a short time and the girl who did it was clearly not properly trained and had ZERO supervision. When I went in they turned me down. I wasted my hard earned money. There is false advertisement. Their employees aren't not supervised or trained. I tried to settle things verbally and see if we could come to a civil agreement since this whole scenario is OBSERD but there was no way to get around losing $100. DO NOT BUY FROM HERE read more

I went to the on in Chicago ridge by dinkin don and Regina was amazing and such a great help. The rest of the staff was helpful and friendly too. Thank you all... Be back soon read more

Ashley @ Banter Temecula promenade was awesome. I went for 1 pair of earrings and came home with 4 pairs and my ears pierced. She went above and beyond! Thank you Ashley!! Alma read more

Do not go here for piercings. Tried to scam me for over $200 for a single piercing. Made me get a notary for my daughter just to scam me further. Do not go here! Go across street to Claire's read more

I ordered 3 items while they had a 30% off sitewide discount 2 chains and a pendant, 1 box had 1 chain and the other box had the other chain and pendant, the box with the standalone chain was fine on the exterior but the chain was loose on the inside even though there was a small box for it that was open, the other box was not in the best condition and the inside was a disaster with both chain boxes open and the pendant out and the other chain nowhere to be found I'm very upset with the fact I'm missing an entire chain out of my order and how my order was handled either during shipping or just not being prepared right. read more

I guess I should've read the reviews first. This is for sales associate #13567557. The sales associate was not friendly at all. In fact, she was very short with us and seemed as if we were bothering her. She tried to get us to buy gold earrings instead of the stainless steel for our daughter's ear piercing because of a risk of allergy. I said no and to proceed with the stainless steel. She didn't explain what she was going to do prior to doing it. She also seemed extremely annoyed that my husband wasn't holding my infants head the way she wanted. A simple instruction goes a long way! She included the aftercare in our cost without telling us, she just put it in our bill. When she was done she said nothing so we were both like "are we done, is there anything else?". Customer service goes a long way and she lacked it big time. It dampened our experience getting our 2 month old ears pierced. read more

What an traumatic experience! we picked this place for earlobe piercing for our 8 year old daughter because they said both earlobes can get pierced at the same time so it's less stressful for children. What a mistake! While one ear got pierced seemingly smoothly, it's badly bruised all around. Other side went horribly wrong! Guy named Zach positioned tool wrongly and pierced her earlobe vertically and was unable to pull out tool that was stuck in her earlobe. Long story short instead of "less stressful" dual piercing she got pierced 3 times and now has marks from piercing in three spots on one earlobe. I wish I kept my appointment at the other place with highly experienced piercing technicians instead of choosing this place that offered dual piercing and technicians that don't even know how to properly use piercing tools! read more

I took my 5 month old daughter to get her ears pierced here and was quite nervous because of the reviews but it turned out great. Jay helped us and he was so patient. We took a little break in between ears to wait for her to calm down and he didn't rush us at all. In fact, while we were getting ready to do the second ear, instead of just going ahead with it, he said he wanted to wait so that she could calm down to ensure the piercing doesn't turn out crooked. My baby only cried for a minute and forgot about it as soon as we walked Into old navy. Jay was super nice. I asked him a ton of questions too because I was super nervous. I would highly recommend! read more

Banter By Piercing Pagoda - Baby girls new piercings! - Jewelry Near Me - Temecula, California

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awful experience. first time, we weren't offered a warranty on the piercing (didnt know it was a thing. they offered on earrings and we didn't need to replace earrings if lost). earring fell out in my daughters sleep so we had to go back and have it re-pierced and paid again. they pierced too low and assured me it would be fine and wouldn't seem as low. I told them it was ridiculous. here we are wanting to have it pierced in a proper location and the online support won't answer questions and the store won't answer their phone to see if we're even still under warranty. Do not use them in any circumstance. they're not only pricy for their service but bad at their job. read more

Sheena was absolutely wonderful! I had a 3rd piercing and purchased some items. I highly recommend!

Lady was rude AF. I asked for nose hoops and she just pointed rather than asking if I needed help or wanted to look at. wouldnt recommend

I have purchased several pieces of jewelry over a 10 yr period with no issues. About 3 yrs ago I purchased and exchanged 3 bracelets for my husband that broke within the warranty period. The last bracelet was over $500 and I exchanged it for a gold chain for my husband costing over $1000. My warranty overlapped by 6 weeks and I was told it could not be renewed. Piercing Pagoda never sent an email about this. I will not be purchasing any jewelry from them in the future. The sales person wasn't aware of this change, neither was the customer service rep I spoke to on the phone. read more

Mariah at the Columbiana store is amazing . Personable and caring. 1000 grade for her

Worst customer service ever, i purchased a pair of 14kt gold diamond earrings for my wife as a Christmas gift, when the package arrived only one earring arrived so i did a return explaining the reason why for the return and shipped it back, waited and waited, called the company to inquire and they said it was being processed for a refund, to my surprise i received the same earring back instead of my money so i called again and they said that i had sent back an incomplete return so again had to explain the whole situation, they said case hd to be escalated to a higher review or something to that effect and that someone would reach out, this all Started before Christmas, we are almost now in February and still have not heard or have a solution, ive called, sent emails and still cant get anyone to address this issue so i can get my refund which is a substantial amount. What and where else can i turn to so this damn company does their job and refund me my money. Horrendous customer service, give run around and dont allow you to speak with anyone higher always have to wait on them to contact you back which they never do. Dont do business with this company. Not worth the headache. read more

I had a very good experience with the young lady who helped my daughter and I pick out earrings and when she pierced my ears. This was at the Ross Park Mall in Pittsburgh. Not sure how to spell her name , but Aleah definitely is an asset to this business. She is professional but fun loving and sweet. read more

Banter Jewelry (Piercing Pagoda) doesn't honor their warranties. I had purchased an warranty extension in 2021 to cover a gold chain I bought in 2020. It was supposed to allow me to exchange the chain for free if it was damaged or broken until the end of June ,2022. On May 30. 2022 I brought the chain and warranty to the Banter store at Fox Valley, Aurora Illinois, because the clasp was not working right. They looked up my account and pulled out a new identical chain from their show case, but told me i had to pay $150 for the exchange because the price of gold went up the last few months I called Banter Customer Service and they told me by text that my warranty was good and i should be able to exchange it for free. The next day (May 31, 2022) I went back to the store and showed them the texts from Customer Care on my phone. They called the owner who told me that she didn't care what Customer Service had said and that i still had to pay $150 because the price of gold went up, and that it didn't matter if the clasp was broken or not, and that it was the federal government's fault. i left without the exchange. I called Customer Service again, who contacted the store and told me that they no longer make my chain (even though they showed me the exact chain at the store) and that their texts to me had been a "misunderstanding" and the exchange would cost me $150. I have filed complaints against Banter with the Office of the Illinois Attorney General and with the Better Business Bureau. Banter Jewelry no longer honors their warranties read more

Very poor customer service. Stood for 35 mins without being acknowledged by an employee. Had to wait until another employee arrived before being provided a return service that took less than 5 mins. Second employee was visibly annoyed and rolled her eyes as if we didn't see her. Sarcastic 'thank yous' and whispers under their breath were VERY obvious. If someone can please get back with me providing a owner # that would be great. Was provided the manager name and store business card but would prefer to escalate it to higher up. read more

I was very happy with the help that Sally gave me at the Silverdale Mall. I had two Cartilage piercings done, and it was so easy. Sally helped me decide on the placement of the two earrings I bought. I didn't have to wait very long and was helped right away. I will go back there when I'm ready to get more piercings. Valerie read more

I had a very bad experience with these guys, I bought a small ring and returned it within time to get a bigger size but the lady who worked was very arrogant declined to change it, she also told me that it was pure diamond when I bought it but when I returned it she told me that it was silver, she kept on sending me other shops to see if they can resize it but they also sent me away, I hated the day I made a decision to buy my engagement ring at banter and I can never personally recommend any of my friends to buy from Bante. read more

Makayla from store #1517 at the Westfield Brandon Mall was extremely rude when I went to go return an item. I've lost my original receipt, granted, but instead of her providing various options with integrity like the other Banter associate provided she refused to help me, but instead continues her conversation with the UPS driver. Luckily, I went to the West Shore Mall location where a nice associate informed me that my receipt could be in my email. I told her I couldn't find it, she then proceeded with a question and asked do I have another email address that the receipt could've gone to. I checked that email and wala I was able to retrieve the receipt and was granted my refund. That's what you call customer service. Going the extra mile. In between this process, I contacted corporate and along with them and the last associate, they both stated to me that Makayla was being nasty and that she could've granted the refund since the purchase was only two weeks ago and that they see on my acct where I purchased the item along with the hundreds of dollars I spent with the company over a short period. I recommend anyone to go to any other Banter besides store number #1517 at the Westfield Brandon. Or at least do not allow Makayla to assist you. They almost lost a valued customer, but store #361 saved the day. read more

ELISABETH MULERO, store manager is INCREDIBLE. My nine-year-old daughter was afraid to have her ears re-pierced after having a store pierce her ears with the wrong earrings. (She has thick lobes... and needed very specific earrings.) Even-cost us a trip to the emergency room as her earring back became embedded in her ear lobe. In comes piercing pagoda. Elisabeth IMMEDIATELY recognized the problem and explained that my daughter needed long posts for her ears. She has helped us time and time again. Unfortunately today, my daughters horseback riding coach accidentally pulled out her hoop earring as she was tightening her helmet. Elizabeth quickly cleaned my daughters ears and gave us clean and new earrings. I would never, ever, ever recommend anyone else to pierce your ears. We used the Claire's in Richmond Indiana and that was a disaster. She's kind, empathetic and incredibly knowledgeable about piercings, how to clean them and the right type of earring for your child or person. She is such an asset for this store, I cannot say enough good things about her. Truly a wonderful employee! She deserves a huge raise!! No kidding!!!! read more

STAY AWAY from piercing pagoda. My friend and I were at the mall, and decided to get our ears pierced. Little did we know that the process would take us an hour and a half, even though there was no one ahead of us. Our piercer left to get coffee TWICE in the process of piercing us, and was very rushed in marking our earrings. As a result, one of my piercings came out crooked, and I had to remove the earring and let the wound heal. Overall, it was a very unprofessional experience, and a waste of money. Not to mention painful. read more

Our daughters both got their ears pierced here since they were babies but my oldest pulled on her earring and it fell out and closed the hole in her ear. For her birthday, she wanted to get her ears re-pierced so we came back here again. This time, they did the clip piercing on both ears at the same time so it was quick, she was upset but it was short lived when she saw how they came out on her. It was sweet, the associates gave her a teddy bear to hold and gave her a book of stickers and a lollipop afterwards. My big issue is that every time we come here, the card machine is down and it takes forever to just pay, so it would have been quicker to just pay with cash but I never carry cash with me. The good thing is they gave us a discount for waiting over an hour to pay. read more

This is the second time this has happened to me. I ordered 10 items and they canceled 5 of the items. The 1st time I ordered 9 items and only got 3. after I receive what is left of my order, I am blocking the email correspondence . Update 2 days later, they have now canceled all but 2 of my items. Never buy from them, this has been thee worst experience that I have ever had with shopping online! read more

If I could give Banter 0 stars I would. I have been a customer for Banter and Kay for years. Banter, in particular, sold me a completely soldered necklace. I didn't open it until I had a charm, after 60 days. so they won't do anything for me at all. I had to call them several times, they never followed up with me until I called over and over again about a case number they never gave me. And I had to go into Kay to be told the cost to fix is more than the necklace. How can you send someone a completely butchered piece of jewelry and say oh well you should have noticed sooner? I will never shop there again! I've spent thousands of dollars between these two stores, not Kay's fault but I'm done with both. read more

The worst company to ever do business with. I ordered 3 items. 1 necklace 1 charm 1 pair of earrings. I received 2 items. The charm and the earrings. I never received the necklace. I have reported this to them since 12/1/2022, and they haven't helped me at all. My case supposedly was escalated. They haven't called me at all. I keep calling them and they only keep telling me that a JULIE a supervisor from them is the one in charge. She has not called me or emailed me to help me at all. Mean time they want to charge my bank a monthly fee for something I have not received. I also contacted Progressive Leasing, and I told them that since I have not received the item that I purchased that they shouldn't be charging me until the investigation is done. I explained to them that they had breached the contract. Progressive leasing stated that Banter have not reported this to them. The worse customer service at all. There's no managers. No one that I can talk to that is above the regular customer service people. They act like a very ghetto jewelry place. Never again will I even consider to pass around any Banter name in any mall or any place. This is the CASE NO. 06860347 for the "investigation " read more

Arrived at the store at 8pm, their website says their house are until 9, only to be told they're closing and cannot help me. All of that would've been fine except the attitude from the associate was extremely disrespectful and condescending. Learn some customer service skills! This was the store at the Christiana Mall near of JC Penney. Do better! read more

I wish I could leave NO stars!!! you have been warned... do not go here!!! horrible customer service!!! and the service was from the manager??? wow! quality of what they sell sucks just as bad!!! because of you manager and your horrible service... you lost a what could have been a very loyal customer and best believe i will be spreading the word to everyone i know about how you all suck!!! you personally told me when i made my purchase for my daughters graduation gift that if she didnt like it or if anything was wrong with it that i can exchange it... and you also told me that at any time i can always exchange whatever i purchase no length of time that i can trade whatever i buy from you as long as i upgrade... that was a lie!!! today i took my daughter so that she can do that and you said we cant trade or exchange.. well thats not what you told me when you where trying to make the sale!!! even though my daughter explained to you that what i got her was defective you said oh well im stuck with it!??? im in the customer service business and with that kind of customer service you will lose all your customers!!! i will never come back to you pogada horrible read more

The girls they're extremely rude. I asked if I could get my flat pierced she said yes. Once I proceed to buy a piercing and get my ears pierced she said no we don't do that piercing so I had to get a refund and didn't get all my money back. read more

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Came in to get my second lobe piercings done and I was super happy with the results. I have gotten multiple piercings done at other places but never with a piercing gun so I was a bit skeptical at first on whether or not to to through with it. The person who does the piercings however was very helpful and explained everything really well so I ended up doing it. I was worried about having uneven second piercings, because of horror stories my friends had while getting their piercings done at Claire's, and my worries quickly went away once my piercer started mapping out and dotting the placement so that I could see it afterwards. Overall: the piercings were pretty much painless, customer service to me was a 10/10, and the person that assisted me was very helpful the whole time. They had a large variety of jewelry to select from ranging from $25-70 ish dollars so it was very price friendly for college students like myself (: This is what I can say for the Piercing Pagoda located on the bottom level of the mall at least. Definitely would come again!! read more

Banter By Piercing Pagoda - Super even second lobes done! No swelling or pain so far and I love them so much!! - Jewelry Near Me - Temecula, California

One of the worst customer service experiences I have ever had. bought earrings online and they just gave them to me in a watch box loose leaf and I spent my whole check on these. Called their number multiple time was hung up on twice and then was told twice that someone would get back to me and was never contacted. read more

I came here to get my ears pierced! and I had a very nice experience! The workers were polite and the service was wonderful. If I ever plan on getting another ear piercing, I'd go there! read more

I wish I can leave no stars for this location 476. The piercing pagoda in the upstairs level of the mall has HORRIBLE service from its own store manager Lalli. She is such a rude person who just seems unmotivated to work by her service. My boyfriend and I went to return two chain necklaces we has just bought a week ago and when we got there she seemed so unhappy about our return. The process took a little while, which we didn't mind the wait but she ended up telling us they could only refund us a certain amount of money. So we returned one necklace and came back the following day to return the following necklace only for her to tell us that we can't return it because we had a return receipt that she gave us. We had our number in the system so we knew she was able to print out our reciept and help us with the return, but she chose not too and instead she began laughing at us that we had brought the wrong reciept that she had gave us. We ended up going to the downstairs location and they were INCREDIBLE. The store manager Elisabeth was amazing. She printed out our receipt no problem without us asking and refunded us our money no problem. DO NOT GO TO THE UPSTAIRS LOCATION IF LALLI IS THERE. read more

THE ABSOLUTE WORST. I cannot even believe they messed up my ears so badly. I waited 20 years to get my ears re-pierced. One was good, the other was angled up making it impossible to wear a post. Over the years they closed. When piercing pagoda at promenade mall was done, one was angled up so much I could not get the post to sit straight. The other was angled away from my face so that the post earring was seen from the side. Consider yourself warned. Do your research, read reviews before you chose. HORRIBLE!! I called and they said they would re-pierce, but I can't have clearly unqualified people fix it. read more

id rate this no stars if it was up to me , the lady at store #3736 , Assoc # 13584558 . was rushing my sister & i our the store . she kept asking if we were ready even though the store closing time was 45 mins til then . we asked for her opinion but she just ignored . a second time she just kept saying yeah . I had a hard time picking out what I really wanted . I felt rushed as I said & 7 mins before closing time she said "are you done now ? the store is closing and I have to close " I would not shop again. it looked like she didn't even wanna be there . she had a very strong attitude as well . read more

The lady was very rude when I was asking questions about getting my daughters ears pierced. She had no line and was on her phone ignoring me and giving me short answers. When I asked if we can get them done now she said "you have to make appointments" and basically threw the page of different earrings At me to look at. read more