We chose BU for our wedding earlier this month. We chose them because they made it seem like it was an all inclusive wedding package but what we signed up for originally is no what we got. We were told we would have our centerpieces included from a florist. We ended up having to purchase everything for our centerpieces which was unexpected and in total costed about $130 (cheaper than actual florists would have costed them). They had a picture of what we wanted and shoddily threw them together. We had a Christmas themed wedding and we asked politely for the pumpkins on the table inside to be removed and the pumpkins right by the main entrance. We were told they would ABSOLUTELY be fine. I spent $300 on an ornament arch so that I could have it as a piece for our guest to walk in and to my surprise the pumpkins were still right beside it. The event ended and we were told we needed to get as much out of the hall as possible before we left so we did but the next day when we went back for the cookies and the trays THAT WE PURCHASED we were told the cookies were thrown away. We never received our trays back. All in all we were happy with our wedding but feel like we were not given what was promised. read more

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This review is from the POV of a guest at an afternoon wedding shower. I'm not from the area, so I followed my GPS to a somewhat hidden location with a good sized parking lot. Down a few steps and into a spacious reception hall that was nicely laid out and welcoming. The food was good and the staff was almost invisible, but effective. I'm not sure of their pricing for this type of rental, but I wouldn't hesitate to add this venue for consideration of a similar event, it was a very nice brunch. read more

Came here for Mother's Day Buffet 2012. Was very underwhelmed by this place. The place was overcrowded and obviously in violation of fire code with the amount of people they had crammed in the place. I felt as if we were being herded around and treated like cattle. Also, they did not provide as many chairs as we had reserved with our reservation. Some of the members of our party had to wait and stand until someone else from our party was done eating. Next, we saw the waitress once during our whole meal. I asked for a Pepsi, and she brought me a coffee, and I never saw her again until everyone had finished their meal. The food itself was on the verge of OK and just not good. My chicken parm was cold as were my sweet potatoes. It could have been that we had to wait in line for about 20 minutes with the food plates in hand. The only thing that was noteworthy was the wedding soup. Quite good. To top it off, as we started to eat, an elvis impersonator came out. Everyone at our table's eyes said it without having to verbally say anything.... WTF?!? It felt degrading. Oh... and he sang "Amazing Grace." It was absolutely unbearable. read more

Booked my baby shower at Banquets Unlimited in Irwin. Two weeks prior, we arrived to pick napkin colors and wrap up the last-minute details... when they informed us that they had double-booked the venue for the day of my shower! They were willing to seat us in the "back" of the room and divide the room with the curtain, but not willing to extend themselves in any way (discount, etc.) to make it "right." The owner (Ron) ignored my calls all weekend long - I was never able to get an explanation or apology (which was all I was looking for). Needless to say, we rescheduled my shower at a different venue. The owner made a bad situation so much worse by dodging my calls and refusing to discuss the situation with my (seven-months-pregnant) self. I gave him plenty of chances to salvage the situation (so as to not have to resort to slamming them on social media), but the level of customer service was so incredibly poor and so incredibly unprofessional. I was just blown away (in the worst way possible) by how Ron handled (or, well, refused to handle) the mix-up. As a side note, the manager of the Irwin facility was very kind and did what he could to rectify the situation. His manager (Ron) completely and totally abandoned him in this situation. Not only did Ron make him deliver the message to us (in person) but left him in the middle when I couldn't get through to Ron on the phone. He was very responsive and sympathetic in the days after he delivered the bad news. read more

THE OWNER IS COMPLETELY UNPROFESSIONAL, CHILDISH, MONEY-HUNGRY AND INCONSIDERATE! We (anastazia & derek) booked our baby shower through Tim (the event manager) on January 10th, 2020 at the Irwin location for Saturday April 11th, 2020. We live in the state of California and wanted to fly home to PA to celebrate with our family. Tim was very aware of our situation and wanting to have the perfect, stress-free baby shower we've always hoped for. We applied $350 towards the deposit and then my mother in-law put $200 towards the remaining total. A total of $550 put towards this baby shower that is to take place in four days. Tim, the event manager, called me on March 16, 2020 to "touch base" (his words) with us and our plan to keep the event scheduled (or not) due to COVID-19. We asked Tim if he needed an immediate response in terms of whether we would cancel the event or reschedule it for a later date. He reassured me that there was no expected time frame in which he would need a response, even if we wanted to cancel and get our money back rather than reschedule. & He DID tell us we could get our money back if we canceled, being that we live in California. & if we were to cancel our trip home and our shower due to COVID-19, it was very undetermined as to when we would fly back home to visit or even reschedule because the baby is due in July and my OB/GYN recommended me not to fly while pregnant after the month of April. Not to mention, flying with a newborn safely (even without a pandemic like COVID-19), isn't recommended until after the baby is one to two months of age or older. After having that conversation with Tim and him reassuring me that we would get our money back because rescheduling didn't make sense or benefit us and our situation, I felt confident telling him I'd call him back in a week to let him know our ultimate decision - NOT REALIZING THAT THEY POSTED "ALL EVENTS ARE POSTPONED UNTIL FURTHER NOTICE as of 3/16/2020" THAT VERY SAME DAY TIM & I HAD THIS CONVERSATION! While my husband and I hope that the COVID-19 pandemic dies down, a week goes by and we make the decision to cancel not only our shower but our entire trip back to PA. I call Tim's work cell phone and it goes straight to voicemail repeatedly, then I call the venue number and don't get an answer - instead, the call gets forwarded to a different phone number: 724-640-4453. I don't get an answer the first time and call it again and get an answer from the owner. I explain the situation and past conversations to the owner and he is immediately disgusted with my request to cancel the event and get our money back, something that Tim guaranteed us. He told me he "wasn't in the office", "he'd need to check with Tim and see what Tim's side of the story is", "he's in the catering business and is getting hit hard and trying to make the best of things for his business" and REFUSED to give us our money back and only offered rescheduling. Once I told him the entire situation and the inconvenience and lack of benefit of rescheduling our event because of my due date, he said he'd have to talk to Tim and give me a call back the next day - ZERO SINCERITY, simply wanted to shut me up and get off of the phone with me. HE NEVER CALLED ME BACK!!!!! I called two days later over 10 times. I left voicemails for the owner at his forwarded number, left a voicemail with Tim on his work cell phone and even emailed them and HAVE NOT heard anything back. TODAY: I called this morning, realizing that our shower is expected to take place in four days and still haven't got a word back on whether we'd get the money back that we were guaranteed or even to get a certificate towards rescheduling without expiration being that we live so far away and traveling home is expensive and would revolve around events taking place in our children's lives. I call the venue phone number again, and it gets forwarded to the owner, once again. As I calmly and respectfully try to refresh his memory of our past conversation, he AGAIN immediately becomes disgusted with me, tries shutting me up and telling me the same exact things he told me to get me off of the phone last time. I told him our event was to take place in four days and asked about our refund or rescheduling and he refused to provide an answer for EITHER!!! He is totally fine with taking our money, letting our event date pass without answers or reasons and not give us any money or a reschedule date in return. He reminded me that he was in the catering business and that he was struggling, that he "has not heard back from Tim and cannot get ahold of him", that he "is not in the office to assist me" and that he "has not been in the office since the pandemic broke out and they closed down the venues" .... I asked him why he as the owner is refusing to help his customers that have already given him money and his response was "we are taking a hit" & "i am not arguing with you about this" and HUNG UP ON ME! HE'S RUNNING AWAY WITH OUR $! read more

Very clean building. It was done up very beautifully for the wedding that I attended. The staff were very friendly and actually made conversation with guests instead of awkwardly standing around waiting for something to do. The staff were also very attentive and there was never an excess of trash at any table that I could see. The dance floor is pretty small, but so is the building, so that is to be expected. The bar staff was very nice and kept the drinks coming without too long of a wait. read more

My wife and I of 14 years used Banquets Unlimited as they catered our wedding. We used the Wilmerding location/services. This was my first time at this location. From a DJ's perspective, the load in and out was great, the manager (Bob) was very kind and professional, the food was great, and I felt the services were on point. read more

MAKE sure there is not an event the same day as your wedding. There was a shower scheduled a couple hours before my wedding and they were so behind that they forgot to decorate my head table plus their ceiling was leaking plus their bartender was being very unprofessional. Watching my wedding video makes me so upset looking at the stuff that i was promised would be done and was not for the amount you pay....CRAZY Expressed concerns to owner and got nowhere read more

Booked this place for my daughter's sweet 16 ten months ago, a week and a half before the party we found it was double booked. This resulted in cancelling our party. The other wedding we were informed was booked in advance, but was not. Never did I ever witness an owner so incompetent at his job. STAY AWAY from this venue if you are smart. read more

If I could rate this place a 0, I would. The group that I advise had been planning to have their spring formal here, they already gave the deposit, picked the dinner selections and everything was set. Buses were paid for as well as the DJ. A WEEK before the event, the owner decided he didn't want to have their formal there. If he didn't want to have them, why did he string us along, take our deposit, and wait till the week before to tell us this. He refused to speak with me, their advisor, and made his manager speak with me. This was very unprofessional and spoke volumes about the owner. The owner showed just how big of a coward he was when he made the manager handle this instead of him. I will say though, that Bob, the manager was very pleasant and he was a huge help. Our group felt discriminated against because we were a group of younger adults. After speaking with a few of my work colleagues, they have had issues as well with how they were treated. There are many other much nicer facilities with people that are way more professional and that will treat you with respect. read more

Went with my daughter to plan her sorority spring formal in March. Sat down with manager and planned the whole event (totally aware that this was a sorority event) and was told that a $300 deposit would secure the date and to call 1 week before event with a head count. Formal was planned for April 9th so my daughter called on April 2nd as requested with the head count only to have the owner tell her that he "doesn't do" fraternity or sorority events and CANCELLED THE EVENT ONE WEEK before the actual event!!! Who does this?? I called to talk to him and he said it was because he was asked to supply a copy of his LCB license (which hangs on the wall) and proof of insurance. I doubt he would do this for a wedding! If there was an issue it should have been addressed before he cashed the deposit check which was drawn on an account from the sorority. Buses were paid for and are not refundable and a DJ was also scheduled. Hopefully, the event can be rescheduled at a DEPENDABLE ESTABLISHMENT!! read more

I've been here a half a dozen times and the room temp is always COLD, the food is always TERRIBLE and the staff is always RUDE! It amazes me that people still book this place, I know I never will. read more

My father passed away and I was scrambling to find a venue for his wake since it would be on his birthday too and he had a huge family. After calling all around North Huntingdon I called Banquets Unlimited and spoke with Ron. I didn't even know how to begin or what I was looking for because I didn't know how many people would come. From the moment we started to talk he helped guide me through the process. He made it so easy and I felt a huge weight off my shoulders. After the church service we arrived 30 minutes earlier then planned and they welcomed us with open arms. The parking lot was big enough for all 75 of us and the building was beautiful. The seating was perfectly arranged for us all and the food was amazing. I am a food snob, I never go out to eat because the food is usually horrible in one way or another. My husband is a cook for a local catering company and I was almost going to use them but feared the unknown since he wasn't cooking the food. Like I said I am a food snob. The chicken was moist and the best Italian Beef I have ever eaten. The best part they took care of everything from the beginning to end and I didn't have to worry about nothing. The price was very reasonable. If you ever need a venue for a wake I would highly recommend Banquets Unlimited. read more