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    Banner Quick Care

    1.0 (1 review)
    Open 10:00 am - 8:00 pm

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    9 years ago

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    Banner Urgent Care - Waiting area

    Banner Urgent Care

    2.1(74 reviews)
    2.0 mi

    I was really surprised when I saw the 2/5 rating because my experiences with various Banner…read morefacilities and staffs was always positive. So I decided I needed care and I would trust my past experiences. I am glad I did. From the friendly and immediate recognition from the front desk lady to the medical staff I received nothing but professional, efficient and friendly service. This will be my pcp from hereon. Thank you!

    I honestly cannot believe how unprofessional this office was. I had an appointment scheduled for my…read moreson, and the woman at the front desk never even checked us in when we arrived. About 10 minutes AFTER our scheduled appointment time, I received a text message saying my son had not been checked in and that they could no longer hold his appointment time. I had to walk back up to the desk myself and ask again because clearly nothing had been done. To make matters worse, multiple walk-ins were taken back before my son even though we had an actual appointment. The entire process was disorganized and frustrating. The front desk employee also kept my ID and insurance card for over 45 minutes. I asked for them back multiple times, and each time she responded that she was "still not done with them." I went up for a third time and asked and she finally gave them to me but was rude about it stating "I didn't have the chance to give them to you". There was absolutely no reason for her to hold onto my personal documents for that long. While waiting, I witnessed two different people come in asking about the wait time. One person was simply told "yeah" when asking if there was a long wait, causing them to leave because they were given no information at all. Another person was told the wait was 30-45 minutes, meanwhile I had already been sitting there for 45 minutes past my son's appointment time with no updates whatsoever. The woman working the front desk was extremely rude, dismissive, and unprofessional the entire time. She is absolutely not someone who should be greeting or assisting patients and families. Customer service and communication were completely unacceptable. I would not recommend this office based on this experience alone. I do want to say the providers and back office staff were LOVELY!

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    Banner Urgent Care - Waiting room

    Waiting room

    Banner Urgent Care - Waiting room

    Waiting room

    Banner Urgent Care - Xmas decor

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    Xmas decor

    NextCare Urgent Care Chandler

    NextCare Urgent Care Chandler

    2.4(191 reviews)
    4.4 mi

    On March 14th, I had not been feeling well for a few days and knew I should seek help. When I…read moresearched online, I couldn't see an available appointment for the next six hours, I thought I would try to walk in. They always leave slots for those patients, right? I discovered that even with walk ins you need to book online and then they can see if the schedule will let them move you up. During the 15 mins I needed to complete all the online forms, two other walk in parties entered and I assumed they had to follow the same process, I was lucky enough to be seen 15 mins after I completed all the necessary online forms. The visit itself went smoothly. The caring medical assistant and doctor performed an exam, called in my prescriptions and I was on my way. (Sinus and lung infections.) Overall, it was a positive experience and I don't see why I wouldn't return if in need of medical help again.

    Unfortunately, after a vacation, my husband and I caught the crud. What I like mostly about this…read moreurgent care as you can make an appointment online! Which is very rare for an urgent care. And once you're there, you can track where you're at in line. Never takes more than probably 20 minutes to get in with your appointment. Usually less. We were diagnosed and given our prescriptions and off we went. This is pretty much our go to place for an urgent care. Front desk staff is friendly as well as the physician assistants!!

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    NextCare Urgent Care Chandler
    NextCare Urgent Care Chandler
    NextCare Urgent Care Chandler - Urgent care

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    Urgent care

    Banner Ocotillo Medical Center - Where I talked to the doctor at the end of my visit to the ER

    Banner Ocotillo Medical Center

    3.1(42 reviews)
    3.6 mi

    Not a favorable impression of outpatient surgery center. No one to ask questions to and nurses…read moredon't come out to keep you updated. Family member taken back and was told I could sit with her once she was comfortable. Never came back to get me and she is now in surgery and I am give a number to watch the board.

    I would not recommend Banner Ocotillo for labor and delivery. My experience there was disappointing…read moreand left me frustrated. In contrast, I had a much better experience at Honor Health. While not perfect, I appreciated the care from my doctor and Q, and overall I prefer Honor Health over Banner Ocotillo. I delivered my first baby at Honor Health, and I regret choosing banner ocotillo hospital for my second baby. I was told by a few Sun Life doctors that it would be great, but my experience was far from that. * Meals for my partner: My significant other stayed with me through my entire labor and delivery, yet he had to pay $8 per meal. At Honor Health hospitals, meals are provided free for fathers who stay during delivery. * Nursing staff turnover: Every day brought a new nurse, which made it hard to feel supported or build trust. One nurse, Rachel, came across as shallow and argumentative, especially about what I could or couldn't take home. Even basic items like disposable postpartum underwear became a debate. * Supplies: We were given very few take-home items compared to other hospitals. * Atmosphere: Unlike other hospitals that celebrate births with a lullaby, Banner Ocotillo doesn't do this, which made the experience feel less special. * Medical oversight: After receiving my epidural, staff forgot to insert a catheter. As a result, I did not urinate for four hours straight On a positive note, my delivering doctor Schmidt and Q were amazing -- they provided excellent care. Unfortunately, the overall environment and policies left me feeling frustrated and undervalued. I would not recommend Banner Ocotillo for labor and delivery.

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    Banner Ocotillo Medical Center - Banner Chatbot that guides to what to expect after you check in

    Banner Chatbot that guides to what to expect after you check in

    Banner Ocotillo Medical Center - Waiting area

    Waiting area

    Banner Ocotillo Medical Center - Waiting area.

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    Waiting area.

    Banner Quick Care - urgent_care - Updated May 2026

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