I went to the Bmo bank in Matteson il with a check that was drawn off there bank I am not a member…read moreand because I was not a member the bank charged me $10 to cash there check. And the only reason why I didn't go to my bank was because this bank was closer to me

Everyone that works here has always been wonderfully helpful! I have had an account with Harris…read moresince I turned 16 and now have my business account with them as well. I trust them and appreciate their prompt, but careful service! Awesome place to bank!

Every time I come to this location I have a positive experience. Tiffany was able to quickly help…read moreme with a more advanced issue . Booking an appointment was very fast and easy . I was able to be seen the next day . Highly recommend Credit Union 1, especially the Matteson location.

Russell Meyer 2/3/2026 - 10:20 AM…read moreI just went on my account to see how much interest I paid on my car loan with you that was paid off last Nov. 2025. Apparently, you cannot provide me with that information. This was the second loan I had with you over the span of the last TEN YEARS! What I did notice is that you are charging me a $5.00 a month savings only fee. I called customer service to complain that I WAS NEVER NOTIFIED that you would or could do that. CS claimed that I should have downloaded an app to avoid this fee. I Was never notified of this either. I am extremely disappointed with you stealing $10.00 for me over the last two months without my knowledge!!!!! I told CS to close my account, and I won't be doing business with you anymore!!! I will also give you a bad review!!!

Here's Why I wouldn't recommend This Chase Bank location.I have two reasons I feel like the…read moreemployees are lazy and barley want to help . That's one reason Why the second is because I went into the bank to make an appointment for 12 o'clock the next day to open an checking bank account yesterday....I arrived 15 mins later and was told I'll have to reschedule with a later date I just walked out because im not wasting another day just to be turned around and waste my day for the 3rd time .... I came into another chase and was helped right away even tho they where busy... So I want Be returning to this bank not even for a small transaction... Doesn't matter if this chase is closest to my home ... I refuse to deal with or have any business with this chase location.... Terrible experience

today was of those days that I had to do more than other days. and I arrived when the bank was…read morealready closed. the mañana her was very nice to let me in, I had explained that my atm card was lost and couldn't use the atm. she was very understanding and allow me in. I truly appreciate that because I needed the cash. the teller was super nice, and was not worried that it was past closing time. THANK YOU SO MUCH FOR YOUR GREAT CUSTOMER SERVICE AND SMILES always make my day!

I went here to open a new account but THE GUY IN THE RED SHIRT, REAR DESK - had a VERY NEGATIVE…read moreENERGY, treated me as if I was not sitting there waiting patiently for his service, so as I sat there I called a different bank nearby to get information on opening up an account. THE ONLY REASON I decided to do business here is because of the outstanding customer service I received from ALANNA (spelling?) After waiting on multiple customers SHE APOLOGIZED for my wait and assisted me (meanwhile RED SHIRT GUY FIDDLING around behind the desk acting busy/with no customer as to avoid helping me) The gentleman who greeted me as I entered was also VERY PROFESSIONAL..very pleasant. BUT THE GENTLEMAN IN THE RED SHORT I WILL AVOID AT ALL COST.. you never get a 2nd chance to make a first impression. ALLANA GETS 5 STARS... GUY IN THE RED SHIRT GETS ZERO.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This place is always having problems with the ATM. My card got locked into the machine and it…read moreneeded maintenance, so on my way to retrieve the card I was told they can't give the card back and destroyed it. Even though I had all the proper identification proving it belonged to me, if that isn't theft I don't know what is.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

My elderly mom has a lot of accounts here and we stopped in the lobby to try to straighten out some…read moreissues with online access and transferring funds to another bank she uses. Being old, I help her with these things. The lobby person was friendly and made a call to their online department and gave us the rather bizarre explanation that the problem was at another bank we'd done a transaction with. (The transfer went through just fine but it was Bank Financial which was now telling us that their transfer service was suspended without explanation). Subquently, they cancelled online access altogether. Can't even log in. So I got home and called the other bank which checked and found no issues. And they found it very strange that Bank Financial would tell us this. So back to Bank Financial (by phone this time, both Mom and me on the line) which acknowledged the issue was at their end. The bottom line was that it will take another in-person visit by the both of us to get things right. THANK YOU BANK FINANCIAL FOR WASTING OUR TIME. A correct answer while we there would have set things right. as we could have taken care of everything right then. Now we have to go back. Oh, and what was the problem? Bank Financial told me that they will NOT allow me to assist my mom unless I, too, am a signer on the checking account in question. Sheesh. No one told us that when we set up online access, in person, at this same branch some months ago. Let me repeat that. They will NOT allow me to help my own mother navigate their website. Ridiculous. This used to be one of the banks I used myself and I moved my IRA elsewhere just because of the low interest rates. (I still have a little one there.) Now I'm glad I did. Friendly service is nice but not when it doesn't get the job done.

Beware of using BF's online bill pay. We sent a large amount to another bank, and it kept not…read moreshowing up at the destination. We called, and were told that, at their discretion, BF's bill pay contractor may decide to just MAIL a check to the payee. WE could have done that, or even driven it to the receiving bank's drive through. In this day and age, when you hit PAY on the computer, you assume that you're getting an electronic transaction, not snail mail. We canceled these checks in order to expedite payment, and were then charged a $26 fee by the other bank when they finally arrived and had been de-funded.

Staff here were great and helpful assisting me. The wait was not bad at all plus the drive through…read morewas very convenient for me. Easy to use ATM that don't need no physical card if you have your cards stored on your phone.

I have been banking here for almost a year I believe. Nothing but good experiences each and…read moreeverytime I deal with some facade of BOA. Be it online transactions, ATM transactions, via phone or in person. Oh!!! And I love their App!!! I am able to make the same transaction I can in person, ON MY MOBILE APP!! IT IS PRETTY DOPE! I went in to handle a business transaction and to make a deposit. There was a long line. It was a Saturday morning(late), so I should have expected it. I like to get up early and make my bank runs, however, it just didnt happen for me today. The line seemed to love fairly fast, and I wasnt really bothered by the wait. When I got to the teller, it was a young woman who assisted in setting up my account, so it was nice to see her again. I let her know what I desired to do this visit and she got to work. And in minutes, I was finished and headed out the door. This place is great!!! So many options for banking, so many extras that makes life so easy when handling your finances. I literally have NO COMPLAINTS!! I would totally suggest this banking institution to my friends, family and strangers!!! I love everything about their and the amenities that come along with having an account with them!!!! I am HIGHLY pleased.

Have been waiting for more than 30 minutes to talk to a banker. I'm the only in the waiting room. I…read morecan see and hear what the bankers are talking about(it's not about banking). They make eye contact with me but quickly look away. This has to be the worst chase bank in Illinois.

This is the worst Chase bank in the southern suburbs, they don't try to help you with anything but…read moreif you want to set up a new account or setup an IRA etc., they will help because they want your money which is all they care about, find another Chase to bank at.

Full of super nice staff who were able to help me. 10/10 recommend!…read moreI opened my first checking account here and they were super helpful.

Someone washed my check for a utility bill and got $4900! Went to see local bank manager and…read morecommented "there's a valid signature"! Crook wiped out our account and thats response I get!!!!