I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

The staff here is nice, friendly and helpful…read more The online and phone customer service sucks. No one is ever going to respond to any request over the phone or online. They do have loans with good interest rates though.

We love out Mercedes SUV. However, we are very disappointed in the handling of the financial…read moreservices related to the lease at Walnut Creek Mercedes and Mercedes Financial. The sale and finance team at Mercedes Walnut Creek could not explain the finance rate & APR for the lease and could not do a cost trade off analysis of buy vs. lease. I expect more. I asked them to help me with getting billing statements online from Mercedes Financial and they essentially told me that I was on my own. It is virtually impossible to get through to customer service at Mercedes Financial. Good luck. I have tried 4 separate times and after about 20 minutes holding I hung up. There was not even and option for a call back. I have set everything on my Mercedes online account to receive online monthly bills. I not only don't get them but I don't get a receipt from them when I send them the monthly money. If I don't pay for 2 months, guess what, I here from Mercedes Financial. I suppose they are determining if I am a default risk and are preparing to do a repo. I just want to receive online invoices and receipts. No luck. Never a problem with Audi.

mbfs worst financial service too many overcharges late fee $195 a month in october i asked them…read morechange my due date because i am receiving pay check not weekly anymore i will receive by weekly till now supervisor didnt call its 3 month they didnt change due date to do late fee charges share money i will recommend people do not dofinance with mbfs specially 1 800 654-6222 customer service totally uncare never keep people happy at all huge charges huge interest huge late fee charges they dont care how many years you with them

Worst company ive ever attempted to do business with. They gave a pre-approval then Final approval,…read morethen purposely let it pass the expiration period so they could decline my loan request. Now I loose my deposit thanks for just costing me money rock solid ill be telling everyone I know not to use this company.

this is a place you want to avoid !!!!! the are going to treat you like garbage before and after…read moreyou sign just read the other reviews on here they are true , they will not provide documents , they lie and will act like they are doing you a solid when if fact you are gonna get ripped off in the end worst financing company ever stay clear of this place , they need to be investigated by texas whats funny is the response they try to make the company look good and as customers we are the problem

I started a petition against the business. if yall would like to sign feel free too…read more https://c.org/R9pGGsRDrJ they really are scamming people. If I could give zero stars, I would. My experience with Exeter Finance has been frustrating, stressful, and completely unacceptable. After my vehicle was repossessed during an active dispute, Exeter ignored multiple cease and desist notices, provided inconsistent payoff amounts, and refused to respond in writing only speaking over the phone. Don't get everything in writing from them. The balance on my account changed multiple times without explanation, and I was not properly notified about the repossession or account status updates. They also altered communications, including changing the wording of my cease and desist letter which is both deceptive and unethical. Credit reporting has also been inaccurate, with one bureau showing a different balance and payment history than another, and remarks marked "resolved" while the dispute is clearly ongoing. (yall really need to document everything. And get ready for a lawsuit. They have a track record and they will not silence us) I've filed complaints with the BBB, CFPB, and state agencies, and I'm not the only one. There are hundreds of similar complaints from consumers around the country facing predatory lending practices, poor communication, and unfair credit damage. Avoid this company if you value honesty, transparency, and your financial well-being

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

They have been sending mail to my house for months saying I'm approved for a refinance and also…read moreemailing me and when I finally take the time out of my busy day to talk to them and send them my documents... they tell me I'm approved and then the next day they tell me I'm not approved. STOP SENDING MAIL TO MY HOUSE!!

SCAM. DO NOT apply for a loan. I received 2 Pre Approval letters from this fraud company.. with…read moreactual savings numbers. Just to find out when you talk with them they reduce my interest rate, But... payments are higher?. The customer service Reps when you call just talk over you. Terrible. Company.

Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.

My done bought two cars there and both cars held were fair deals. Had a slight problem but it was…read morehandled quickly.

From the owner: We Specialize on New Car Trade-ins. Able for you to select the best vehicle for YOUread more

Their online credit card access is simple. You can schedule payments, turn on or off paperless…read moresettings, auto payments or add payment methods. I've had no trouble at all and have good electronic communications as well as personal conversations with a live agent. No problems, great rates.

Just making a payment to this place is an ordeal. I really wished I had researched this place prior…read moreto taking a loan out for my vehicle. I will never use this place again based on just 3 payments into my auto loan. There app sucks and getting someone on the phone is a 45 minute ordeal. I would highly suggest you stay clear of this incompetent credit union.