I would like to start by saying that I have only sat in the bar area (The Vault). I have never been in the restaurant side.
It pains me to give this place only 2 stars.... I would love to give it more but here are my thoughts...
First of all, my husband and I used to go here once a month specifically for their roasted duck entree and the mussels appetizer. We also get the filet and always get a few drinks. We like this place because we can easily rent a room which allows us to drink but not have to worry about driving home, which is 35 minutes away. So this was our date night spot, like I said, about once a month, and specifically for those items. Definitely not for the service... I don't know if they only have one bartender there, but we always seem to get the same guy, and maybe it's because we always go on the weekends so maybe it's just 'his shifts' as he has told us numerous times how long he has been working there... obviously he makes a lot of money and that's why he stays, because he doesn't seem to really care about the place very much. He has never once provided us with good service, and he has an attitude. Yet, we still went.... for the duck, mussels, filet and the ambiance....
Had I been writing this review a few weeks ago, I would have given it probably 3-4 stars... but after this weekend, I just can't. It appears they removed the best dishes from the menu! The duck was 86'd, the mussel recipe had changed to something with fermented black beans (seriously?)... the mussels were gross. I did not like the new recipe at all....
We got our usual filet, medium rare... it was fabulous... so tender and juicy, and they really know how to cook your steak the way you like it, which I always find it a challenge for places other than specialty steakhouses. So yes, they did a great job with that, as always.
There was no duck so we tried the replacement dish... pork shanks? It was alright.... It tasted like the carnitas I have had in Dallas... good and tender, don't get me wrong... but it didn't even come close to comparing to the duck.
We tried the mussels replacement dish... like I said, FERMENTED BLACK BEANS... I have no words for how badly they ruined this dish. It's sad.
We also tried their new bone marrow toast, which was their duck appetizer replacement, it tasted like dog food. Gross! So not worth it.
Now I will go back to the service aspect... the bartender (Austin?) always seems to talk to my husband directly but doesn't even act like I am there as well. It totally pisses me off! I don't know if he is a chauvenist or what, but every time we go there I notice this with him. I find it extremely rude when people ask you a question only to not really care to hear the answer.. and that is always what we have gotten with this guy. He isn't a terrible bartender, I have to give him the credit, he mixes a good drink... but he sometimes gets SO busy that he forgets to check up on his customers because the restaurant side is so busy (this I do understand a little* as I have bartending and serving experience myself however, I would always at the very least make eye contact with my customers to let the know I haven't forgotten about them!). Whatever you do, don't go in there on a weekend night and sit at a table in the bar because you'll never get service. I do have to say that the one time we made that mistake finally a server came to help us, and various servers delivered our food and checked on us because the bar was too busy and the servers are awesome... very nice, attentive even though we were not their table, and they gave us some pretty good suggestions (that's how we originally found out about the duck).
Anyway, as you can see I kind of have mixed feelings about this place anyway... I wish they wouldn't have changed their menu but since they did, between that and the service we are looking into a new place for our monthly SLC date night and it's sad too, because not only are they losing our $200 a month... the bartender loses his $50 tip AND the hotel loses our reservation as well not to mention, our taste buds are super sad that they won't be enjoying that duck dish again!
I just don't think that the taste of the food and the service are worth the $200 we spend a month in this place. Bummer for all! read more