Front desk lady was very nice and overall the stall was decently nice however there's one lady…read morewho's too rough with the dogs for absolutely no reason They worked pretty fast compared to other emergency vets Great for emergencies but would not be my go to every day vet

My cat, Claude Monet, has an infection in his face. I called around and finally decided on Thrive…read more They were wonderful! They took their time with him and told me treatment options and were very understanding when I turned down the MRI. Considering it was Sunday evening, the price was very reasonable. The people who work there were warm and patient with me

This place is terrible. Every time I pick my dogs up from boarding, they smell of urine and their…read morefur is crusted in it. You could never go back and see the boarding because you have to make an appointment and my guess it's because it stinks back there. I know they give baths before pick up, but they have to because the dogs must sit in their own urine as long as they're there. I even noticed a sign on the computer, reminding the team to give the dogs water over the summer because there had been dogs boarding without water for the weekend. I need a new vet. Expensive, horrific boarding.

Absolutely horrible customer service! Tiffany at the front desk is atrocious and rude!…read more I will start by saying I am a seasoned dog owner, I've had my dog for 12 years. My family and I moved to the Towson area from PG county earlier this year. Transferring from our previous office Union Vet in DC- whom we loved. Towson Veterinary Hospital is very convenient to our new home, and my hope was that we'd found a new home for vet care. I was incredibly wrong. Today I noticed that I was charged for a wellness visit after just having a wellness visit 3 weeks ago- this fee was assessed for booster shot administration, and apparently because it was a Saturday appt there was no way around it. The issue I have is that nobody in the office communicated this to me at the time I made the appointment. Nor did anyone tell me that I could have scheduled my dog for a tech visit on a weekday and avoid the fee. Upon calling them to communicate my concerns I was met with defensiveness and attitude from the front desk staff, Tiffany. Ultimately she gave me excuses as to why I was charged and told me it was my fault that I didn't book a tech visit. I asked for her name and the office managers name and she replied, they aren't in, the doctor is in a visit and I will have to wait for a call back- and she hung up the phone! I promptly called the office back and spoke with Rachel, a very kind member of the front desk staff, who has excellent customer service skills. She was very transparent about the issue and has assisted me with sorting things out. She will put me in contact with the office manager early next week and the expectation is that I will receive a refund for the wellness visit- that my dog didn't need- on Monday. Despite Rachel's efforts, I've requested my dogs records and I will not be returning to this office for future care. As a new member of the Towson community, I can confidently say I've had wonderful experiences thus far. This has been an exception to that and I can only advise that pet owners in the area AVOID!!!

Horrible experience first took them 2 weeks to even reach out. They do not except animals they…read morehaven't in a long time. The lady I spoke to was very rude not helpful tried to threaten me very thankful for I had her on recording to report her. Who the hell did she think she was I don't know. They offered no help no number nothing. I would never take an Animal to this place. Their customer service is TRASH. I will be turning them in also to the Better Business Bureau. All they do is adoption out and daycare. False advertisement at its finest.

awesome customer service ! spoke to faith on the phone a while back and they were so helpful and…read morekind. they let me know everything i needed to know about the adoption process here. they also redirected me as needed, made recommendations for my already existing pets, answered all my questions, and eased all my concerns. will definitely keep this place in mind as i look into expanding my (pet) family. they also let me know about upcoming events and their volunteer program. photos with santa sounds like the perfect thing!! i just love when i can tell people are passionate about their job/interests. thank you faith and luna's house!

Best Vet we've found in Baltimore!…read more To give some background: we used to take our dog Luna, a 1.5 yr Chihuahua that has congenital renal dysplasia and recurring pancreatitis, to Eastern Animal Hospital. Eastern was ok at first, until about a year ago, and are now just a disaster. There are so many Vets that work at that practice it's a different vet every time, there's not much personal empathy expressed by them, not much listening and understanding, no relationship with your pet...they're a machine: get your pet in and get them out. They still take forever, so it's for nothing anyway. Whenever you call for questions you're ALWAYS talking to a technician who doesn't have any background knowledge on your pet and *their history*. We are very thankful for the staff at Eastern, just not quite the right fit for us. We knew about Aardmore because it was geographically the closest vet to our house and we ended up rushing our cat there one day and had a good experience. We decided to start taking Luna there after that because of our bad experiences at Eastern. Wow, what a difference! We have taken Luna twice over the last couple of weeks and already have a great relationship with Dr. Tuckerman. She is wonderful. She is smart, understanding, and a great listener. She always remembers exactly who we are and who Luna is, and understands her unique medical history. We explained the treatment plan we had with Eastern and she already has helped us with some new treatment ideas and suggested a different prescription diet. She put in a prescription for us to have nausea medicine on-hand for when Luna's pancreatitis strikes and that's a lifesaver. This clinic is smaller than others and doesn't many, many vets, so its nice to always be able to see Dr. Tuckerman and be able to reach her. She really does care when she asks for updates on your pet. Alongside Luna's experience at Aardmore, our cat Tenley went in for a mass under his tongue. We worked with Dr. Pineau, and he was also kind and knowledgable and did an excellent job removing the mass. Tenley healed from surgery very quickly and easily and seems much healthier (and thank goodness the mass was benign). We are so glad that Aardmore is here in our community. They really WANT to help our pets and they make sure to take good care of us humans as well. For those of us that LOVE your pets, we are very serious about veterinary care, and we are very happy with Aardmore so far. Thank you Dr. Tuckerman and Dr. Pineau!

I WILL be reporting DR. PINEAU to the state board and I advise everyone who has had this kind of…read morenegative experience to do the same. He should not be allowed to provide any kind of veterinarian services if this is how he chooses to conduct himself. Took my dog in because he was feeling sick and not eating in February. Dr. Pineau (the ONLY doctor who works there) said he had a high white blood cell count and was trying to fight off an infection. Sent us home with antibiotics. As my dog is taking the antibiotics he's still not eating, so I call back about that, Pineau gives me prednisone. I go for a follow up appointment and get another blood test done, and he says my dog is still battling this infection with a high WBC, gives me a different kind of antibiotic and tells me to keep him on the prednisone. All the while my dog's eating has still been low, and at this point he's lost like 10-15lbs. I go for another follow up, but this time my dog's legs are hurting him really bad, like he won't even walk. So Pineau takes him in the back, gives him two pain shots (without consulting me) and comes back and tells me the pain is in his hind legs, and that the shots should help, and that I should give him pain pills for 2 weeks. Two days later I get the blood test results and Pineau says his WBC is good now, my dog should be all better if he just keeps taking the pain pills. The next morning I wake up and my dogs back legs are so weak he can't even walk. I take him to an ER and the ER doc gets my medical records and is SHOCKED by the fact that my dog had been SEVERELY anemic the entire time I was taking him to Dr. Pineau and he NEVER said anything about it. Not only that, the white blood cell count that he was so worried about? Wasn't even in the high range until my 2nd blood test. She scanned my dog's bladder to see if she needed to put in a catheter (because he couldn't stand to pee), and found his spleen was riddled with nodules (presumably tumors), and said that all of these things are signs of a cancer in the blood, and that my dog would have a few months left at best... So I had to put him down ONE DAY after Dr. Pineau said he was perfectly fine. This vet is a disgusting human being who stole the last little bit of time I had with my dog because he lied straight to my face with no remorse. I'm not sure if it was because my dog was a rottweiler, or I was a young black woman who he thought was just too dumb to know any better, or if he just didn't care, or a combination of all three. P.S. To the nice lady at the front desk who always remembered my name and my dog and when our appointments were? You're the best. Please find another place to work because I won't stop until I've gotten justice for my dog and myself.

I inherited my cat from a family member. I hadn't had a cat before, so I'd never been to a vet…read morebefore. I noticed my cat's anus seemed irritated so I took him here. The vet techs were nice. When the male vet came in, he barely introduced himself. I tried explaining I'm new to cats and wasn't familiar with how vet visits go. He then asks me to "scruff him." I have no idea what that meant, I just said I'm new to cats. He seemed irritated and brought in a vet tech. I thought he was just going to look at his anal area, only to discover he was expressing my cat's anal glands. Did not explain to me what he was going to do nor what an anal gland expression entails. Then he tossed the pus covered paper towels into the trash, and missed. And left it there. I tried asking more questions and felt dismissed. At one point the vet literally just ignored me as he was writing notes. Oh, he listened to my cat's heart and lungs and said everything "sounded good." It's two months later at a different vet, and my cat has a heart murmur and asthma! I brought my cat back one more time for another anal gland expression. When I called ahead asking for the price, they told me it would be $20 + $5 vet tech fee. When it was time to pay, it was $30 or $35 + $5 vet tech fee. Felt like they were just pulling out random numbers. The vet techs were nice overall, but after all of that, I just got a weird vibe and won't be bringing him back.

I cannot say nicer things about the staff here. They really are amazing. I've had four cats as…read morepatients there for the five years, and everyone has always been responsive, helpful, and it is clear that everyone there really cares for all of these animals.

Dr. Shook is amazing and all of her staff are so friendly, competent and all around lovely!read more

I've been taking my dog and cat here for years! I've moved further away but I'll keep coming back…read morebecause everyone is so kind to our babies here!!

We had to have our little fury family member put to rest in August 2026. We already had some past…read morefamiliarity with PAH, so it was natural for us to turn to them for this service as well, and they did not disappoint. I could go on and on but I think you get my drift, to barrow an 80s phase

I've been to pet ER. I've been to Towson veterinary next to Towson diner been to Hunt Valley…read moreveterinarian and numerous ones close to Parkville Hospital and I would put them at the best the most reasonable and don't take the corporate approach or they actually really care unfortunately this business is becoming all about profits and these guys are not like that. Of course they gotta make a profit but they're more than reasonable. I was very happy with their services and they did the correct diagnosis. Highly recommend.

We had attended the adopt-a-thon which was amazing! We have 5 pets all in need of rabies shots, 3…read morein need of microchips. The staff were absolutely incredible, patient, understanding and very, very efficient! We were in and out in about 30 minutes, and all was done for 45 dollars. I cannot stress enough how much of a great deal this was, nice and affordable. We will be attending again!

This will adopts out anything! Be careful! They will give you a sick dog. Most of the dogs have…read more kennel cough and are filthy. Plus they are definitely a kill shelter.