We used Jeff and Luv My Pet for a few years before finally moving on to much better pet sitting options. We were lukewarm at best with Jeff at first, but things turned disastrous and we ended up leaving Luv My Pet altogether after one final terrible incident.
We live in Baltimore City, and I'm sure everyone reading this knows how important security & safety needs are when living in the city with our crime rates.
Well, after being out of state for nearly a week and contracting Jeff to stop over every morning to take care of our cat, we came home late on a Sunday night to a mess. First of all, our front door was not locked when we came home. Yes, the door was left unlocked in Baltimore City. And then in our kitchen, a cupboard door was wide open and a Baccarat crystal alcohol drinking glass was sitting on the counter.
At this point, we are pretty freaked out and are thinking that we had been robbed, so I immediately called Jeff to ask him what happened, but I just got his voicemail. I left him a nervous message and asked him to call me back.
I later received a call back from some gal I had never heard of before named Tanya. I don't know who Tanya is, but she proceeds to tell me that she was the one who had been at my home on behalf of Luv My Pet, and then goes on and on about how good she is at her job, how long she has been doing this, etc. She didn't seem to care less that we were freaking out about our house being left open by her to anyone, but she definitely wanted me to know how good she feels she is. Tanya said she used the crystal glass to add water to the cat water bowl. Ok...but she couldn't use any of the other dozens of regular glasses, & couldn't close the cupboard door or put the glass away?
It turns out that unbeknown to us, Jeff gave our house keys & the care of our cat to some person who is a complete stranger to us without our knowledge or permission. We didn't authorize that, and Jeff didn't even give us the courtesy or respect of a phone call to ask us if it would be ok for him to handover the care of my pet & my home to someone else. And to top it off, the person that he handed this to, Tanya, left our front door open. Tanya's complete lack of attention to any detail is shocking. And Jeff's cavalier attitude that he will just hand your home keys out & the care of your pet to someone without telling you about it, without asking you if it is ok, but just assuming that he can do what he wants without discussing it with his customers first is also shocking.
As if this situation couldn't get any stranger for us during this incident, it yet did. When we contracted Jeff to take care of our cat, he agreed that he would stop at our home the first thing every morning by 8am and this would be his first stop of the day since we only live a few blocks from him. As such and since we were out of town for so long, we asked a friend of ours to stop by one night to check on our cat. To our further shock, she told us that Jeff showed up one night at about 6pm when she was there. He told her he was there for his daily check-in, but turned around and left when he saw that she was taking care of him. So despite that Jeff agreed to stop by our home to take care of our cat the first thing every morning, he didn't show up until 6pm one night during this extended trip, which means he hadn't been to our home in the prior 36 hours, and then he just turned around and left when he saw our friend there.
I don't make emotional decisions and thought a lot about this entire incident for a week, but then made the decision to move on to a different pet sitter and get my home keys back from Jeff before he handed them off to some other stranger.
The decision to move on was the best decision we made with Jeff and Luv My Pet, and I should have done it a lot sooner.
Jeff is all business and doesn't care about your pet or your home the way you do or the way he should. Jeff was never attentive to our cat and didn't spend any time with him when he contracted his service. He was in and out of our home in usually 8 minutes flat, and then on to make more money from other customers. And unbeknown to us, he has so many customers that he now has to subcontract out to other sitters but will not take the time to discuss this with you for your feedback or approval.
If you want a Pet Sitter who is all business, who will subcontract out and give the keys to your home to somebody you don't know without any knowledge of this and run the risk of this person having no attention to details and not knowing how to lock your front door, and then have to deal with Jeff's cavalier attitude about it, then Luv My Pet is the service for you.
If you want a Pet Sitting service who actually listens to your needs and concerns, who gives you the respect and courtesy of a phone call when they need to make a change for some reason, and who actually cares about customers; then you need to go with someone else.
Only use Luv My Pet at your own risk! read more