Excellent service high-end products. And very professional. Loved my service when I was done.

Update: The owner, Britney, personally reached out to me to apologize for the situation and offered several resolutions. By the end of the call, we were able to resolve the matter fairly (in my opinion, at least). I really appreciate her willingness to see the situation from my perspective and her taking accountability for the misleading wording on the website. I'm now taking back my comment about the spa being "shady," since it has become clear that this was an honest mistake. However, I still stand by my concern that the membership terms and wording should have been much clearer from the beginning. I'm glad Balm took my concerns seriously and made an effort to make things right. I hope the website will be updated soon to provide more clarity, so issues like this can be avoided in the future. I had 2 laser hair removal treatments here. While the service was nothing to write home about, the way this business handles its memberships is incompetent at best and shady at worst. I signed up for their LARGE LASER MEMBERSHIP, which is advertised on their website as having the benefits of "Any 1 Extra-Large Laser" and "Any 2 Large Laser" each month, with savings of $304/month and a retail value of $603 (screenshot below). Maybe I'm delusional, please let me know, but how is anyone supposed to interpret that wording as anything other than 1 extra large + 2 large services included? Even their own membership portal shows 3 separate coupons for these 3 services. I had my extra large laser with no issue, but when I came back for the 2 large services, the tech told me I actually had to choose between the extra large and 2 large services (?). I ended up having to cancel my appointment and go home. Their manager reached out via text and basically admitted that the wording on the website AND the membership portal is misleading, and that I actually did have to choose between the 2 options. I asked for a refund because I wouldn't have purchased the membership had the terms been clearly stated. Of course, they refused. At this point, I've given up on trying to get a refund. I don't have the time or energy to keep going back and forth with these people. I'm posting this as a PSA for anyone considering signing up for any of their laser memberships: ask a lot of questions before giving them your money. read more

Balm Pearl - Skin Care Near Me - Portland, Oregon

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Very nice staff. I had my brows done by Sasha and I am beyond happy. Go check them out.

I highly recommend Leilani! She did a lash lift and a hydra facial. Great vibes! It was easy to book. It's my second visit here- I will be back read more

I love this place Very relaxing vibe mixed with a cute feminine aesthetic. Staff is always kind and easy to talk to. They are very good at building rapport. Something to note about this location: the rooms are curtained off and opened above - like cubicles. I would definitely recommend signing up for emails. They have monthly specials. Also their customer service is really great about following up on appointments and scheduling. read more

Balm Pearl - Inside lobby - Skin Care Near Me - Portland, Oregon

if you're looking to get your lashes done i highly recommend booking with danielle! i came in last month wanting to get my lashes done because i had accidentally pulled out some real ones and had a little bald spot and she was extremely helpful and did such an amazing job covering the area, you honestly couldn't even tell i was missing lashes, she made me feel so much better about it and i'm so grateful for her work read more

Oh, I've definitely been on a brow journey. I found Mykel a handful of years ago and she introduced me to sugaring -- which has been such a better option for my sensitive skin than hot waxing. My brows have honestly never looked better. I had really struggled to get my natural shape back after years of over-plucking, and she patiently guided me through the grow-out phase (and my constant temptation to grab tweezers). She truly knows what she's doing. Not only is she a brow wizard, she's one of the gentlest humans I've met. I always enjoy our chats and leave feeling confident and taken care of. The salon is beautiful, clean, smells amazing, and there's never any pressure around sales or scheduling. Highly recommend Balm. If I could afford every treatment, I would -- but one thing is certain: no one else is touching these brows... not even me. read more

If you want to go from mundane to beautiful eyebrows, ask for Colette. My brows only look beautiful when Colette waxes them.

I have gone here several times now, for both waxing and a facial. Tatum's services have literally changed my life. Gone are the days of getting an eyebrow wax so misshapen that not even my Anastasia brow pencil can fix. Tatum gets me right EVERY SINGLE TIME! My skin has never looked better since getting facials from her. Highly recommend Tatum and Balm Pearl!! read more

I love everything about this place! Emily H is the absolute best, whether it's for brows or bikini wax or a lovely little VI peel for my face. I always feel so welcome here, I highly recommend! read more

Tatum was absolutely amazing! She was able to tweeze instead of wax, she was so quick it wasn't too uncomfortable at all! Highly recommend this spot and Tatum! read more

I see Mykel for brow sugaring & shaping. She is so kind and friendly. The environment is calming, and respectful of your needs. I have never found a place that I go back to on a consistent basis. With Balm, I return back every 5-6 weeks. read more

Wonderful customer service, relaxing atmosphere and quality work. Went for sugaring, no complaints! read more

Overdue review - I called day of appointment about coming down with covid and instead of refunding, they firmly told me they would charge me 50% of booking; $100. No thank you for not getting their staff possibly sick or anything. I got smacked with charge on credit card a few minutes later. They emailed me telling me they could reschedule my appointment, and let me know they never do that even if someone says they have covid. All in all, it was very disappointing the health of staff and customers are ignored and they thought they were doing me a favor by still booking the appointment. No, I won't be returning. read more

Balm Pearl - Skin Care Near Me - Portland, Oregon

I only have great things to say about Balm!! I absolutely love visiting and I always leave with my confidence 20x higher. Angelina is the person to book with! She works magic with the lash extensions and eyebrow laminations, tinting and shaping. read more

After struggling with acne for YEARS and being on and off several medications I have found a healthier and much more relaxing solution. TATUM IS AMAZING!!! She has given me some of the most effective and enjoyable facials I have ever had. Her hands are magic! I look forward to seeing her every month and will continue going back. read more

I've been going here for about two years now. They do a great job with all the services I've tried. I consistently get my eyebrows laminated by Mykel and she's amazing. Would recommend. read more

I paid over $200 at the Beaverton studio to walk out with a volume lash fill that looks like it needed to be refilled again on top of the fact a large number of lashes fell out the next day. Contacted the store via text and spoke to Mykel who offered a free 'refill' at the Pearl location. Same thing happened. I questioned the tech and she said, yes placement of the lash so FAR up the lash is normal. i contacted the store again and sent another pic. I was then gaslighted by being offered a measly $100 store credit and a dance around the actual question of IF the placement was normal and why so thin for a volume fill. She once again gaslit me and indicated it was 'because of the health or lashes' that placement is determined. I asked for a refund and was given the tiny $100 compared to the over TWO HUNDRED I spent. Don't waste your money here. They obviously care more about the pick glasses they serve water in than the quality of work done or customer service provided read more

Balm Pearl - Initial 'full volume set' - Skin Care Near Me - Portland, Oregon

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I've been coming to Balm for my facials and sugaring services since 2021 and loooove it here. All the estheticians are so friendly and welcoming, and the environment is always clean and peaceful - perfect for my self-care days! read more

Balm is amazing!! No matter who I see I always walk away with flawless brows. No matter what service I get, I always walk away feeling fresh and glowy. read more

I hadn't had a facial in a long time, and Sofia G made the experience absolutely wonderful. She was so friendly and kind, and really took the time to understand my skin concerns. The basic facial was relaxing and refreshing, and I noticed an immediate improvement in how my skin looked and felt afterward. She also gave me great skincare advice and product recommendations that felt realistic and personalized. My next facial is already booked, and I cannot wait--highly recommend Sofia! read more

Balm has been my go-to for almost a year now. Visits to Balm are so relaxing from the moment you arrive. There is always music playing, scented candles lit, fresh flowers around and little chocolates to snack on in the waiting area. The space is small but cozy, clean and calming. I schedule with Teagan, for eyelash extensions. Teagan is awesome at her job and is also a wonderfully friendly person. I really look forward to our appointments, where we catch up on our life stories as she completes my fills. The specialists at Balm offer a number of spa services such as facials, hair removal, injectables, and even tooth gems, to name just a few. If you're in the mood to treat yourself to some self care, this is a great place to go. Happy new year! read more

jordan is lovely and gives a great facial i would recommend this salon to anyone ..it is a calm peaceful and clean environment

Place holder for now, will update rating as my treatment progresses. Just started my 6 pack at Balm. I will say the website is misleading by saying that you would get $100 off your laser package but all the prices that are shown on the website "are priced with the promo already applied." I was informed if I didn't do the consultation they would just add on $100 to the reflected package pricing. I had originally thought that with the promo I would've gotten the promo applied to the package price listed. I definitely felt slightly mislead when paid the full price listed on the website even after having the consultation with the receptionist. I also thought that during my consultation, the esthetician would take a look at my area of concern and give me a quote as to how many treatments I'd need and cost. But during the consultation it was more like an explanation of what laser hair removal was. Though I noted in my appt that I've had it before and would like a touch up and quote. Unfortunately the esthetician was not able to make it to the consult and the receptionist set me up with my package, they were able to access at my first visit instead. Today was my first visit. Parking was pretty ample. I was called 15 minutes before my appt to be informed my esthetician wasn't in office and asked to move my appt since the client before me still has not been seen yet. Luckily it was my day off & I hadn't left the house just yet. I would say during my initial visit I wish a test patch was initiated during the consult as I've done with other providers to see what would be best for the entire treatment. It seemed that the whole treatment felt like a trial run on the specific setting that the machine was told based on my skin and hair. It would've been nice if there was some customization in some sense. Since it was my first session and I was still a tad sensitive I can understand the tech wanting to be cautious of burns. Though I've shared my previous experience of not being prone to burns. Emily was very kind and patient & the process took about 30 minutes. She did about one sweep through the entire area. I'm used to 2-3 sweeps to each area. I'm grateful the laser that was used had a cold compress setting which really helped with feeling less of the laser in more sensitive areas with more dense hairs. Really hope I got some good results on my first round; will keep this post updated after my 2nd session scheduled in December. read more

Balm Pearl - Website promotion only applies to packages - Skin Care Near Me - Portland, Oregon

Initially I thought I was getting a nice facial until it was time for the microdermabrasion, she was sucking my face with the machine without any serum or moisturize which left my skin with stroke like scratches from the machine. I should have realized I had an inexperienced esthetician when she didn't ask me any questions about my skin or what products I use before getting started with the facial. I'm pretty upset as I had really nice skin before coming here and now my skin is left literally raw with scratches. read more

Balm Pearl - Improper use of microdermabrasion machine left scratches on my face - Skin Care Near Me - Portland, Oregon

Hi! I've been going to Balm Pearl Studio since I moved to Portland. My second time visiting the studio, I had the pleasure of meeting Elise who was giving me a microneedling treatment that day. Not only was she so thorough and professional, but she had such a beautiful calm energy that made me feel so comfortable. She is so kind and easy to talk to but also extremely comfortable in silence (which is a beautiful skill to posses). My skin has completely transformed since I began microneedling treatments with Elise. I highly recommend this service. I also make lash appointments with Elise. Again, her attention to detail is remarkable. Recently I booked a facial with her too. She is such a talented aesthetician ! Balm Pearl is clean, cute, and has a great location in Portland. I always am able to find parking right in front of the studio. Their product line, eminence, is great quality with natural ingredients and reasonably priced. read more

Balm Pearl - This is a picture of my skin without any makeup. thank you Elise! Thanks Balm - Skin Care Near Me - Portland, Oregon

I had a facial with Celeste. I've been to this location several times but I primarily go to the Balm West location. Celeste made great recommendations for services and was very knowledgeable. I left feeling relaxed and well cared for! read more

I come to Balm for laser hair removal with Celeste. She is delightful to work with and the service itself has been painless and effective! Sorry no photos :) read more

Such a cute little beauty bar! Received a Groupon and normally trying to schedule anything with a Groupon voucher is like pulling teeth. This took 3 minutes and all online! I came in for a facial with Mykel and she was awesome! I LOVED that she asked if I wanted her to go through products during the facial or after. It gives you the option to actually relax. She also asked during the facial if I was comfortable with extractions rather than going right for it, or not offering it at all. All in all a solid facial. Another thing, they aren't pushy with products. She gave me two suggestions and explained why she thought I needed them. Course I ended up buying something. Everything about this place was great. It is street parking, but you can normally find parking in the area. It's a cute little beauty bar with great service! read more

I've been going to Jordan for facials for about a year, and she's wonderful! I look forward to getting facials even with a busy schedule because of her. She is attentive to my skin issues and gives the best facial massage and extractions. Definitely try a facial with Jordan and you will be so pleased. read more

I have had hydrafacials here and lash lifts/tints. The service is always amazing! I love that they serve water in a cute pink glass. My esthetician always walks me through what we are using on my skin and the steps of the facial/after care and when I should come back in. I feel my concerns are always heard and my skin has never been this hydrated. My lashes always turn out amazing, the lash tint makes it look like I have mascara on and makes getting ready in the morning a breeze. This is my forever spa! read more

I have gone to Balm several times over the last couple of years for various services, primarily to get my brows threaded and for facials. The spa is relaxing, clean, comfortable, and has cute decor. Each staff I have been scheduled with has been professional and informative throughout the service. They have also been accommodating when I have needed an appointment quickly or needed to change an appointment. Highly recommend them and will continue to go back to them. read more

Clean and quiet location. First time lash lift & tint was relaxing, turned out great, and I had a very nice tech. Sugaring was not as great, as I was left with bruising for the first time due to repetitive pulls in the same areas. I will try for a different tech next time. They offered a $10 discount on my next visit if I left a review on yelp and how them my review. I made an appt a few days later for a spray tan and when I called to cancel, no one was answering the phone all day. I left a vm message eventually and was given a rude message the next day that I late cancelled even though my message was left close to 24 hrs in advance, per policy. read more

I've now had 6 microneedling sessions with Elise and I cannot believe the difference in my skin tone. Fine lines have been softened and my skin looks and feels (and acts) all around healthier. Balm is a wonderfully relaxing place to go, walking distance from home. Thoroughly recommend Balm, and especially Elise! read more

I always come here for my eyebrow waxing! They do a great job and it's such a cute place. Always super nice, timely and professional. I've gone to a few different people and all have been able to accomplish exactly the brow shape I've wanted. Love this place! read more

I get my lashes done by Angelina and she is AMAZING! My lash fill is the highlight of my week. I highly recommend Balm (Pearl and Progress) it's a very nice, calming atmosphere. Everyone who works there is so kind/friendly. read more

My daughter treated me to a surprise facial. I received a wonderful derma blade facial which I have never had before. It was amazing!! Britney gave me such excellent service!! She was so kind and gentle while giving me my facial. I love the organic products used and sold there as well! read more

Balm Pearl - Skin Care Near Me - Portland, Oregon

I just got my lashes and eyebrows done by Angelina. The quality and care is amazing. Everytime I have come here for the last year it has never let me down. I appreciate that the Estheticians ask me questions to see what I want and preform exactly that. Not to mention the great deals and promotions they have. This is definitely the place to go. Thank you for keeping me feeling beautiful! read more

All of the ladies here are fantastic! I've had my brows and lashes done by both techs and they turned out perfect. I like the curled lashes in a classic set. Size 12-13. I'm moving and will have to find a new salon, I'm super sad about it :( The owner is so sweet and she has put together a great business, will miss going here! read more

Balm Pearl - Skin Care Near Me - Portland, Oregon

I first came to Balm because I've walked by and it's so beautiful. All the staff has been friendly and professional. I initially did laser on my face for sun spots and was so happy that I also started doing laser hair removal on my underarms and bikini. I've only done a handful of laser treatments and I already lost a have significant amount of hair. I am so happy with the results so far. Thank you Balm! read more