Dennis quickly repaired two thick silver rings I had abused for years. One of them was cracked…read morecompletely through. They haven't looked this good since they were brand new!! I'm going through my other jewelry to see what to bring to him next!

Dennis goes above and beyond all expectations. He's meticulous in his work and his prices are very…read morefair.

I needed a few watch bracelets adjusted for size. Ruvim was quick, friendly and knowledgeable, and…read morehe gave me a good deal. I will be taking my watches here for service in the future.

I popped in here with my husband to have a watch strap adjusted. It was a kick fix and the staff…read more(who was very friendly) was able to make the adjustment while we waited. The price was reasonable too for the work and I'd recommend coming here for repairs. They also had beautiful jewelry to purchase.

I am so impressed with the speed and professionalism of this place!…read moreMy sweet 8-year-old bought- with his own money- a Britney watch for me for Mother's Day. My wrist could hula hoop in this thing! Took it in to have a few of the links removed, and the woman helping me said it would be about 5 minutes! $20 later, I had a watch ready to tell time- "Britney time", of course- and I can't wait to pick him up from summer camp to show him.

Very professional, and prompt service. I have been coming here since 2001 and I get my antique…read morewatches and clocks fixed and cleaned here. They were great back then too.

Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

*Update 5/12/25- After receiving my ring back a final time, another tool mark was left on the ring,…read moremaking two dents in my setting. Sarah O acknowledged that this was their mistake, but did not agree to provide compensation for this damage to my ring to have it reset. They did refund less than $200 for previous ineffective repairs. They asked me to send it back again, but I do not trust their jewelers to remedy the issue and not cause further damage. After flying to Denver twice to design my custom engagement ring, I experienced multiple failures: -A diamond fell out of my wedding band within six days of our wedding. -A few months later, the center stone fell out of my engagement ring. -Sharp, uneven prongs continued to catch on clothing even after paid repairs. -Tool marks left on setting when sent in for repairs. I treated my rings with extreme care: I work from home, remove them for pottery, cleaning, sleeping, and even casual activities. Despite this, Sarah O repeatedly blamed user wear and charged us for repairs -- never fully taking ownership of the underlying quality issues. This level of workmanship is unacceptable for custom bridal jewelry at this price point. Consulting with friends who have worn their engagement rings daily for over a decade without a single structural failure only further confirmed how unusual and disappointing this situation is. Being told that even hair catching on the prongs could cause bending was another sign that the ring was not built for everyday life. At this point, we have made the decision to fully reset the ring with a reputable local jeweler to protect the stone and finally have a piece that will last. While the designs at Sarah O are beautiful, our experience was frustrating, costly, and disappointing. I cannot recommend them for anyone looking for durable, high-quality jewelry built for real life.

i've tried lately to reach out to becky after the denver merchandise mart closed, and jf relocated…read more i am sorry to learn of barry's passing. after spending over $80-100k in this store, i have yet to receive any reply to messaging, or voice mails from becky. i have some lovely pieces from this business when rick mcgavin was the custom fabricator, and regret my business apparently has no meaning to keep in contact & keep the $$ flowing in (her) jf options direction. am presently looking for a tennis necklace and have some good leads....i gave jf 1st choice, but communication has failed......if no messages were received, past business would deserve follow ups occassionally.....this is productive feedback to not lose touch with good customers.

The customer service is beyond comparison... I am having a…read morering custom designed; and the process couldn't be easier or more convenient.

Master of what, Indeed a Master of not listening. Provided photos of the desired design. Asked for…read morea bezel received a pronged setting. Asked for a matching set. Received ill fitting set that clashed. Cast metal totally different, Sharp edges, prongs catch snags on everything, design is top heavy lopsided that twists and flops causes the piece to hammer on the flesh. Painful. Tight in all the wrong places caused nerve damage. Radiates pain constantly. The gem point was set too low and digs into flesh, bloody wound. Steve said "oh you will get used to it." Product is completely different than what was originally agreed upon. Then the Gem fell out of setting. Clearly It was not set properly. What was supposed to be a joyful moment turned into the Worst painful experience. Painful nerve damage Unable to wear. Steve blamed it all on me. Terrible customer service. Worst experience.

I've used Steve Parks Goldsmith for several years now, from custom jewelry design to watch repair…read moreand service. When our son was born I wanted to get my wife something special that had both of our children's birthstones in it. Jan helped me pick out the design and Steven made something that can only be described as a priceless work of art. It will become a family heirloom I am sure. On top of that, my mother-in-law had some old family rings that need repair and TLC. Because of their age and pricelessness, the mainstream jewelry stores wouldn't touch them. I took them to Steven and he flawlessly fixed the rings and made them look new. Their work speaks for itself, whenever we look to buy jewelry or need the expert craft of Steven, this is the place we go without hesitation. They will certainly surpass your expectations.

Tina and Tony are amazing. They have repaired both of my rings when the heads needed to be…read morereplaced. The pricing was great, work was amazing and so friendly. I also had an antique silver tray that Tony was able to fix quickly that I was not sure where to go. Life savers

They were super nice. I did just just didn't have what I needed which was was repair. And that's…read moreOK. They give me three really good leads!

Such a nice place! I love supporting mom and pop's businesses. They create amazing custom jewelry.read more

Thank you fir sizing my jewelry, ring & bracelets. Also sold gold for a fair price. Owners care…read moreabout their customers.​

Everything went well. Professional, kind, easy to work with, and they have a great reputation. You…read moreneed to go to this jewelry store!

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

Such a wonderful business run by the sweetest couple! Anthony worked with my fiancé to design my…read moreengagement ring, and it turned out absolutely gorgeous- I truly couldn't have asked for anything better. After the proposal, we had a few minor hiccups with sizing and some additions, with small gems, we wanted to make. Tony and his wife handled everything so kindly and professionally. They made it right without hesitation and even went above and beyond by offering store credit for future use along with a cleaning kit. They are incredibly honest and trustworthy-qualities that can feel rare in the jewelry world. We're so grateful for their care and integrity and will absolutely be recommending them to others in the future!

Longtime friendly and knowledgeable jeweler in Wheat Ridge. Prices are not exorbitant and they also…read morebuy gold. I had my wedding ring sized down approx. 2 years ago and they replaced a baguette. They did a nice job but recently another diamond fell out (this is an old ring) and I got them to run a quote and they noticed the shank has a crack so not sure if "took a hit" as they said, when I was wearing it or if it was from the jeweler sizing it. They also sized down another of my rings and it was great. Would still recommend.