Nightmare Experience! Stay away! This shop cannot be trusted! Liars!
They will tell you its raining out as they piss down your leg.
You're better off driving the 50 yards down the street to Chris's Service Center, or any other mechanic shop in Norfolk County.
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After reading the reviews from ~10 years ago, I thought I would be in good hands. But I have come to find out that if Dave and Eddie can take advantage of you, they will...
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And to be perfectly clear, Dave and Eddie run the shop. This review is not a condemnation of their employees, but a direct condemnation of Dave and Eddie's approach to handling Their business.
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Fair warning when Dealing Balabanis:
1) A "few week" job in the Balabanis world translates to +74 days, with absolutely ZERO communication. And they are utterly apathetic to that exact complaint. And when you do call on the 50th day, they will lie through their teeth and say the 'truck will be ready by the end of the week'....but the next time you hear from them is when YOU have to call them back weeks later to check in on them again! But you are just fed more lies, sadly.
2) If they damage your vehicle, or more precisely, put a hole in the bed of your truck, there is no plan to correct the problem. The hole in the bed of your truck is now your problem to deal with, with NO correction to the overall price to reflect those incurred damages.
3) If you give them a 'stop-work-order' to prevent costs from exceeding 'X' amount, they don't care, and they will blow right past that stop order, and unsurprisingly, they will happily pass those costs (and the profit margin!!) right to your bill.
4) Dave took a perfectly fine back bumper off my truck, to only re-install it lopsided and twisted...again, NO correction to the overall price to reflect those incurred damages.
5) Last but not least - If you leave your vehicle with them for any extended period of time, there is a non-zero chance your car will have drips of sap all over the paint job for which that is now your problem to deal with, with NO correction to the overall price to reflect those incurred damages.
And after 74 days of my truck being in possession of Balabanis, my truck had a tremendous amount of sap all over the paint job which translates into hours of manual labor with a chance of chipping the paint or hundreds of dollars at the detail shop to remediate the problem.
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These are just some of the problems Balabanis creates for the customer, and willingly, passes these problems to the customer, for profit. Scumbags.
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Trustworthy, Transparent and Communicative: You cannot spell Balabanis with those words.
Good riddance.
David J Conroy
Walpole MA resident. read more
