I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I walked in looking for a state inspection and walked right back out because of how I was treated…read more This was my first time handling a state inspection on my own, as my ex-husband used to take care of these things. When I first walked in, the woman at the front desk rolled her eyes, was cold, and spoke to me in a condescending and dismissive tone. I went back out to my car to get the information she needed, thinking perhaps I had simply caught her at a bad moment. When I returned, I was met with the same cold, dismissive attitude while she took my contact information. I was already dealing with a stressful car situation, and instead of feeling welcomed or helped, I was made to feel as though I was bothering her simply by coming in for a service their business provides. At that point, I finally said, "That's okay, I'll go somewhere else," and left. I can't comment on the quality of their mechanical work because I never gave them the opportunity to work on my vehicle. What I can comment on is how I was treated as a potential customer. Customer service matters. People walking into an auto repair shop may already be stressed, worried about whether their car is safe, and concerned about how much everything is going to cost. There is absolutely no reason to greet a customer with eye-rolling and a condescending attitude--especially someone who is simply asking for help and trying to understand the process. I came in prepared to give a local business my money. Instead, their customer service sent me directly out the door. There are plenty of other repair shops in the area where customers can be treated with basic courtesy and respect. That's where I'll be taking my business.

Nice people who do quality work on your car or truck at a fair price and in a timely manner…read more That's all I ever wanted in an automotive repair shop and I finally found one. I've been in the auto/maintenance field for over 30 years, now retired, and I am happy to report that I finally found a trustworthy repair shop in the Franklin/Bellingham/Medway area. You will not be disappointed.

Had a great experience Chris & Don at CIO. Excellent customer service, fast turnaround and fair…read morepricing. Will definitely be using CIO automotive for all my future auto mechanic needs. Highly Recommend.

The pains of where to take my 2010 RR Sport for service has finally been laid to rest thanks to…read moreJim, Shirley, Dan and the rest of the J Whites team. These guys KNOW Land Rovers on an almost spiritual level. Let's face it, Land Rovers/Range Rovers are a specialist vehicle, you just can't go to the local garage and expect them to know these complex machines, they can be temperamental but the rewards are so sweet.. I have had several maintenance and preventative maintenance jobs done on my baby and each time i've been blown away by the transparent honesty of the staff. On a recent oil change visit the guys changed my oil and filter and i was on my way home when suddenly smoke appeared from under the hood. For me.......Very scary. Called Jim who was genuinely concerned about my safety and wanted the truck back ASAP. Upon my return the mechanics came out like an E.R. team and had my hood, engine cover and me removed from the O.R. stat! A defective oil seal gasket was the root cause, a simple manufacturing defect had sprayed oil all over the entire engine bay (after the car got warm) and of course the oil was running out like a waterfall from every nook and cranny. After they had replaced the filter and gasket and topped off the oil JW's didn't want me to take my car that day, they wanted to keep the patient for an over night stay for observation and they put me in a rental car. Next day Jim kept me informed on the up to date going's on and the mechanics wanted to thoroughly go over every part of the engine to make sure there were no other issues. I got to pick up my car the next day, when i got to the garage my baby had been to the spa! New oil and filter change, and spotlessly clean, i knew they were going to power wash and degrease the engine to get rid of all the oil that had sprayed out but i didn't realize they were going to do a full detail on the entire car, all at no charge!!! Customer service is a priority for these guys and when it comes to my car i'm a demanding customer, i'm the guy that goes around the car with a white glove after a service, i've had my car from new and she's almost 9 years old now (106 months!) i know every inch of my baby and she's never looked or felt better!

I honestly must say that J. White's Automotive has some of the worst business practices I've ever…read moreseen. My wife owns a 2012 Land Rover and I brought her car in to have an oil change and a pre-existing issue looked into. After a ballpark of around 6-8 hours and asking to agree to 3 separate diagnostic fees costing $450-$500 and that's correct diagnostic fees. I was later told we can't find anyone wrong with my transmission shifting but some contraption or gauge needs to be looked at. Now, here's the interesting thing here. I had to call them as it was getting late and there's no courtesy transport available. So, not on was I unconvinced I was overcharged and had to go out my way after hours to pick up my vehicle and was told don't arrive too late as the Police take notice. If you're a pre-existing customer you probably look at my post and say this guy is crazy but I got to tell you this place will take your money and then accuse you of not reading the fine print. Good Luck to anyone that trust this company. I'll be making sure that this is public knowlege.

I have been to so many body shops over the years and never once experienced such great customer…read moreservice, and immaculate body work. Unfortunately, my new truck with a brand new wrap had been damaged by an employee while getting an oil change elsewhere. Mike's Collision was highly recommended by patrons at a local restaurant. Mike and his team made me feel comfortable from the moment I walked in his shop. He took one look at my truck and pointed out many issues that other shops didn't even notice. His wife and daughter were great at keeping me in the loop with every little detail. Mike truly went above and beyond to make sure that my vehicle was properly repaired, and that I wasn't taken advantage of by the insurance companies adjuster. He takes care of every detail, big or small, and his body work is flawless. He's a perfectionist.

Mikes Collision gave expert guidance, expert repairs, excellent communication, fair pricing, and is…read morea family business. All boxes checked. They thanked us with smiles, but we thank them!! Aces full.

Sean is fantastic to speak with and very accommodating. The Pre-Purchase Inspection - PPI he did…read moreon a W212 Mercedes E350 was very thorough, and he included lots of detailed pictures. A true expert on Mercedes-Benz!! He took time to talk about the car with me, the model in general, and what would be needed to get it in tip-top shape. The price on this service was very fair, and I would not hesitate to make him my go-to mechanic. He helped me to make the right decision on the car, and I am very grateful.

I went there after my normal mechanic said my 2010 E350 Coupe had a major computer issues and would…read moreneed some diagnostics done and possibly could be the end of my cars life if it needed a new computer system. I left it with Sean and 4 hours later and a very minimal $bill$ I had my Benz back and all fixed. I can't tell you how comfortable and impressed I was with the explanations and knowledge Sean showed me, he's AMAZING & has earned my business going forward. Yes it's a 1/2 hour away but it's hard to find someone like him!Thank you Vanderveer Motors!

....absolutely the very best mechanic I have ever used! Aside from getting service from a…read moredealership that specializes in the make and model of your vehicle, you can trust J & L to get the job done just as well if not better than them. And just as important, your cost will be much less than the dealership or various other local mechanics! Their response time is quick and they strive to get you in as soon as possible! They never fail to call you before they begin to work on your car and you will be fully informed of all costs prior to making a decision to go forward. All of this is what every good mechanic should offer and they do it 100% of the time!

Junior is deadass the shit man. The most trustworthy and reliable mechanic I've ever dealt with and…read morethere's no chance I would recommend anyone else or go anywhere else. NOT UR USUAL MECHANICS, these people are serious about the job!

Just got my car back from being serviced. Was bummed I needed work in a time with little extra…read moremoney. Shopped around for quotes till finally calling harbro where I bought my car but have moved away. It was half the price! Dropped it off and picked up a rental. The rental spoiled me so much I considered getting a new car. Picked up my car and it was like new! Couldn't be happier. What started as a bummer was totally worth it. Scheduling a tune up for spring. Thank you for your honesty and professionalism. See you soon

Got a flat tire and looked up tire centers and saw Harbro as a great rated shop. As my car was…read moretowed there after hours I just so happen to run Into Tim who started the company and now is run by his sons. He was literally one of the nicest people we have met. He made sure we were ok, almost offered to open his shop and give us a rental as we live in Cambridge! But the uber was almost there. Tammy in the office was so nice and professional and even fixed our car in less than a day. She was very accommodating and we were just so happy with the service and attention. We will be coming back for all of our tire and auto needs as service like his is hard to find! Thank you again Harbro team!

Quick state inspection. I experienced a very short wait. They took care of what I needed done.read more

Highly recommend. Amon and his mechanics are my go-to for all repairs and maintenance. They're…read morealways fair, trustworthy, honest, great with communication, and quick with turnaround. Thanks again, FT&A!