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Bal Express

4.0 (1 review)

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Pioneers Heating and Air

Pioneers Heating and Air

4.9
(425 reviews)

We had a great experience with David and couldn't be happier with the service. He came out and got…read moreour AC unit up and running again just in time for the heatwave--having cold air back has been such a relief! From the start, scheduling was simple and communication was fast and responsive. David went above and beyond to track down the replacement parts quickly and took the time to walk us through the repair process, answering all of our questions with patience and care. We really appreciated his professionalism, honesty, and attention to detail. The itemized quote was sent promptly by email, making everything clear and straightforward. Thank you again to David and Pioneers.

I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly…read moreinto my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A!

Bal Express - localservices - Updated July 2026

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