March 3, 2018 - Worst customer service!
I have to say that the RUDEST person I ever encountered in my entire life is a front lady of a small café The Bakery House in Cle Elum, Wa. When I entered, she just gave me a quick glance from the kitchen area, and kept on as if I didn't exist. She was having this frustration-themed talk with a co-worker; and her reaction to my presence read I was an interruption to that. It was a RED flag, I thought, but I'm a person of chances, so I waited while the rest of my family came in. When she saw my husband, she walked forward, and declared we can only eat until 3pm. We're in at 2pm, we knew they were about to close by 2:30, so my husband prodded the kids to hurry in deciding for orders, while I stayed quiet and processed my emotions of what just transpired minutes ago. As I was saying that our orders are to-go, she went to the front door, SLAMMED it hard, footed heavily back to the counter and turned OFF the heater right in front of us! I was stunned! The whole thing took place too fast, I cannot believe I was witnessing a full display of foulness in an environment that's supposed to be friendly! My husband managed to say, " It's okay miss, you seem to be not in a good mood, we'll just leave." Then she had the guts to say, " It's been a busy day!" TOTALLY DISGUSTED!
Girl,
1. You need to be educated about 'closing time'. We came in 2pm, you are closing at 2:30, you told us we can eat until 3pm, we came later but we are not late, in fact we decided for to-go orders out of politeness. You have an option to be honest and tell us to leave. Instead you chose that filthy act to get your point across. Get a refresher on basics of good manners.
2. Yes, my 7-year-old may not have completely shut the door, and us, adults, did not notice it right away, but that's not an excuse for such NASTY behavior.
3. You should not be in the service industry if you can't put a line between your personal affairs and your professional environment. read more
