This was the worst automotive experience of my life and this says a lot considering I buy a new luxury car about every year and half.
Baker had my 2020 Mercedes Benz for 2 weeks & more than $10,000.
After driving 5 hours in each direction to pick up my car, I noticed the repairs were not completed. I also picked up my car and it was on empty AND my key fob no longer worked.
Post-repairs, every time I go over a speed hump, it sounds like the front end is falling off. This is what they supposedly repaired.
I now have to take my car to another collision repair shop in another state and start all over again.
I read great reviews of Baker prior to my repairs and am so beyond disgusted at the experience I had with Rob (the repair rep) and David (the manager). My job is to spend $100k on a car. Their job is to repair it. They failed at their job to say the least.
I gave the manager adequate time and ample opportunity to make amends. He instead told me he couldn't help me and then told my insurance company that the unfixed damages on my car (which I noticed the day I picked up my car) were not related to the repairs for which Baker was responsible. Insane.
I will not be back and advise all to seek repairs and purchases elsewhere. Baker will never get my money or time again. read more