DO NOT RECOMMEND. Samantha was no help. dropped my car off to adjustor to come out. informed Stokes…read morethat I wanted to use them for the repairs. Called that afternoon after the Adjustor was finished to get on the books for the repairs. Never received a call back. Had to call the next day since my call was never returned. I was only then informed that the body shop would be closing and not taking new customers. The lack of customer service and lack of communication is very disappointing from a Stokes business.

summary: I don't recommend 1. I was told they would call…read moreand give me updates on my vehicle, I always had to call. 2. I suspect they started to screen my calls because I switched from my number to using my work desk phone and coworkers phone after I would call from mine and someone would answer. they never appeared busy when I would go inside so I am not sure what was happening. 3. There seemed to be no real updates when I would call about my car. I would have the same updates for weeks. (My car was in the shop for 3 months) 4. Paint job on my car was horrible on the back end. They also caused additional damage to my paint. I was given a loaner car. 5. When given the car back, I noticed what looked like scratches but it was really residue they didn't even bother cleaning off. someone from another department ended up buffing it out for me. 6. I also informed them that one of my service lights was on and it shouldn't be. they "fixed" it and said if I have any other problems to go somewhere else. 7. My car didn't have electric issues before giving them the car. Now, I have a serivr light that won't turn off, cruise control won't work, the driver assistance that randomly turns on when it thinks I'm going out of the lane which is a hazard and so much other issues. Overall my car doesn't drive the same 8. They entered the carfax wrong and said my airbags was deployed when it wasn't. I have called to try to have this corrected, no one will return my calls once again. So I will have to correct this myself 10. I am now forced to choose if I will pay out of pocket for someone else to fix their mistakes or just trade in my car. I will be moving out of town and don't have time to keep taking my car to them, nor do I have the confidence they will actually do a good job. My suggestion to them is work on their customer service. It's stressful not having your car but it the experience I had with them did not help at all.

Mr. Mel is phenomenal! He owns an incredible shop, and I cannot recommend him highly enough. He and…read morehis employees are truly fantastic. From the very beginning, he took the time to listen carefully and thoroughly assess my car repairs. After being rear-ended, he made sure all of the damage was completely documented so the repair could be done impeccably. The repair itself was incredibly well done and impressively quick, too. His pricing was more than fair, even though the other party paid, and the value they received was outstanding. I left with a smile because my car was in better shape than it had been in quite some time. I hope I am not in any more accidents, but if I am, I know exactly where to go. Please consider AAA Action Auto Body. You will not be disappointed!

Mel and his employees are fantastic. They are helpful, and the work they did on our two cars was…read moregreat. My husband took his F150 truck in for repair because he had a damaged tail gate. Mel replaced the tail gate with a new one and painted it to look like new. I took my BMW 428i in for a scratched fender and Mel repaired it and a few other dings too at a very reasonable price. I highly recommend AAA Action Auto Body for their service and price.

We needed our rental car to be towed and Budget contracted with Platinum for this service…read more Platinum kept delaying their arrival time and the dispatcher was unhelpful in tracking the tow truck. Platinum never showed up and we cancelled after a 5 hour wait and assurances they would be there soon. Do not use this company.

I can't tell you whether this business does good work or not - I never got that far. All I know is…read morethat today I took my car to JT's Paint and Body to get an estimate for body and paint work. At JTs', they were courteous and looked at the car. They just had too much work to be able to do the job at this time - they said all the shops in the area were really busy. But at least they talked to me and looked at the car. Then I went to Platinum. I parked my car right in front of their office window, walked in and said I needed an estimate. The receptionist said an estimate was $50 and would apply to the work. I said I wanted someone to just take a look at the car to let me know if they would even do the work and see if they would even have the time for it. I didn't want to pay $50 if they wouldn't even do the work or have the time. "The car's parked just outside, I just want someone to see if you will even do it". But she wasn't having any of that, said "We're good", essentially meaning goodbye and go. I said "Thanks for the HELP" and left. Platinum may not need me as a customer, but I don't think they need that employee as a receptionist either.

I "sold" my car to them, Maurio to be exact, on eBay. Maurio put in a bid that I accepted. He then…read moreasked me to call him which I did. He then proceeded to try to negotiate a lower price, which I refused. He then claimed he would buy the car. Immediately he ghosted me. After days of trying to get ahold of him, he finally replied when I told him i was going to report him. He tried using God to gaslight me into letting him off the hook for his obligations. Stay far away from this dumpster fire. I suppose weak men do create bad times.

Everyone I met there was very professional. My car was scratched and dented when I dropped it off…read moreand looked great when I picked it up.

I stopped by with an appointment for a very minor scratch on my car. They examined it and buffed it…read moreout for me. I am surprised that they didn't charge me at all. Such a great pleasant company! Everybody is accommodating and efficient. Many years ago, when the company was Fender Mender, they did the same thing. Consistent service is applauded. Thank you! I highly recommended this company!

I would really like to recommend Classic Collision because they did a great job repairing my truck…read more Their communication through text messages and the app was virtually perfect. The problem I have is that there was no mention that if I used a credit card to pay for the repairs that I would be charged a 3% fee. Sure, they offered that if I used a debit card, it would not incur a fee. But I did not have $2000 in my bank account at that moment. If I would've known this prior to driving an hour to pick up my truck, I would've had the money transferred to my Bank so I would not incur the $60 fee. Sure, $60 is not much but the lack of communication will earn this company only two stars out of five in my book. I am posting this review so anyone else who uses classic collision will be aware of these fees because Classic Collision will not inform you of this when you drop off your vehicle. Oh! Maybe it was in the fine print. My bad.

I've been bringing my car to sheaf for a couple of years now and each time I'm impressed with their…read moreservice! They are always super helpful and courteous! Always upfront about the cost and I never feel that I'm being swindled into a service I don't need! Great work!

I was charged over $1000 more than the quoted estimate & they left my vehicle with electrical…read moreproblems that I didn't have before. Kept my vehicle 2 month & did not take care of while in their shop. Actually drive it 200 feet from behind their shop on a FLAT tire right in front of me. They hung up on me when I called to question the price difference. DISHONEST & DISREPUTABLE COMPANY!

My daughter totaled one side of her SUV, a total loss per insurance company. Being a college…read morestudent out of town I really just wanted to repair it as a salvage and ensure it was safe for her to drive.Jeff and his crew did an amazing job...they worked with me on the price,since we all know insurance doesn't pay much out...and the work was done in about 2.5 weeks,thankfully using whatever salvaged parts they could. The car looks like it never was in an accident,is running perfectly and has held up with no problems the last 3 and a half months. Hopefully I won't have to go through this again,but if I do I won't take the vehicle anywhere else but Jeff's Auto.Thanks again, Jeff's!

Tucked away off of Trolley Road, Jeff's Auto is a gem . The bumper of my parked suv was ripped off…read morewhen a driver backed into it and their hitch caught under my bumper and ripped it off along with the headlight washer cover and fog light bulb . Dave at Jeff's Auto was so nice in helping me to repair these damages. He acted quickly to get the parts ordered and he treated me with respect. The pricing was fair and the repair was done in a timely manner. Dave explained the details of my repair in a manner I could understand and I felt confident in the quality of his work. I would recommend Jeff's Auto and will be a returning customer when I need auto body work.

I know that many times a tow service is hit or miss. It's dependent on availability, locality, and…read morepriority. This may not be your experience, but this was mine. I had a breakdown near the Wondo River Bridge. Contacted Sea Island, which is relatively close and they got a truck to my location in a little under 20 mins. The driver was kind, funny, and quirky. He likes his job and he has stories to tell. He got the car loaded in 5 mins and we were off! We actually had a little fun on the ride to the drop-off point with our driver. We squared up at the mechanic garage we requested delivery to and it was a fair price especially considering it was a holiday weekend. Thanks, Woody! 10/10 would recommend.

Took my 2010 Honda CR-V here to get my AC fixed dropped it off in the morning and it was ready in…read morethe evening the next day. Marty is super helpful and great and it was definitely appreciated. NOT TO MENTION that I was charged nearly half of what the dealership told me it would cost. If you live in the Charleston area, never take your car anywhere else. *Disclaimer: from the outside it looks almost like they are out of commission and kind gives off "junk yard" vibes but what they save on their landscape budget goes directly back in your pocket.