My vehicle was brought to Better Collision after an accident. From the beginning, the communication…read morewas poor. I did not receive a proper introduction from the person assigned to my repair, no clear explanation of the process, and no proactive walkthrough of the damage or repair plan. I had to initiate contact myself after the estimate was uploaded because important accident-related damage was not clearly addressed. The initial handling of my concerns was dismissive and unprofessional. I had to question why tire/rim damage and other visible accident-related damage were not included or properly discussed. My vehicle had been towed because it did not feel safe to drive after the accident, yet I had to push for the tire and wheel concerns to be taken seriously. State Farm/appraisal had to get involved before certain disputed damage was addressed. Better Collision kept my vehicle for approximately a month. When I finally picked it up, the repair was still not complete. A chrome trim piece was missing from the vehicle, and the cracked front grille/fascia that had been documented as part of the accident damage had not been replaced. That should have been caught before the vehicle was ever released back to me. A basic final quality-control inspection should have identified both issues. Since then, I have had to continue chasing Better Collision to fix the unresolved cracked grille/fascia. I have made calls, sent emails, and contacted State Farm twice about this issue. I had an appointment scheduled for Friday, July 31, 2026, and left work early to attend it. When I arrived, the staff member I spoke with was not even aware that I had an appointment, and I was told Chris was not there. At this point, it has been roughly three months since the repair process began, and I am still trying to get Better Collision to complete something that should have been handled before my vehicle was returned to me. This experience has shown a serious lack of communication, follow-through, quality control, and accountability. Customers should not have to repeatedly chase a repair shop to finish accident-related repairs, especially after the shop has already had the vehicle for an extended period of time. Based on this experience, I would not return to Better Collision and would not recommend them for collision repairs.

I just picked up my Honda Odessey from Better Collison. My vehicle looks awesome. You would never…read moreknow it was in an accident! Chris was great to work. He determined what all was needed and made it happen. I highly recommend Chris M. and his team.

I recently had to take my car for some extra TLC but what i got was far more ... Brenda & Nick…read morewent over and beyond the call of duty to accommodate my crazy work | travel schedule... not only were the repairs to my car perfection , the service levels were unsurpassed. They communicated each step , accommodated my schedule, were timely with the repairs, and delivered on time . I cannot thank Brenda, Nick and the folks at Signature enough for your service. I would HIGHLY recommend them

From the owner: We have 20 years of experience in supplying Charleston, SC, auto body shop services. We can handle…read moreeverything from foreign and domestic automobiles to specialized services for your luxury ride. No matter how extensive your repairs or customization needs, our team is committed to providing you with the high-quality work you deserve in a timely manner because we're dedicated to your satisfaction. Our professional staff provides a wide array of personalized services, such as auto body repair, auto painting, paintless dent removal, auto glass repair and branded auto body repair. Call today to make your appointment with the team at Signature Collision Specialist. We'll be sure to give you quick responses to all your questions and concerns. We want to be your trusted Charleston, SC, auto body shop.

Had Vern and his team install new struts, tires and leveling kit on my truck. Communication was on…read morepoint and the job was done in no time. Highly recommend this shop and will be back when I'm ready to lift my truck.

This review is long overdue. I was trying to find a local shop to take care of some of the stuff…read morethat was piling up on my Suburban and wanted to start a relationship with a local small business to keep the truck on the road. Friendly, excellent communication and just some honest guys that seem to like taking care of folks' vehicles. I'll be back. Thanks again.

The repair looked good, they were easy to communicate with throughout, and very helpful with a…read moresmall issue afterward. Great customer service!

Service was top notch from start to finish! Thank you so much Justine and Malik! They took all the…read moreheadache out of my car getting totaled for me. I appreciate you guys!

This is a small business with one guy running the entire operation. He is an old man with a lot of…read moreskill and will remove small dents from your vehicle and make it look like it never happened. He did a good job on my Challenger after some idiot door dinged my driver's side door. He charger reasonable prices for the work. I was more than satisfied with the service I received.

From the owner: Dent Masters is the oldest dent company in Charleston! I have been in the auto repair business…read moresince the 1980 s. We are locally owned and operated. At Dent Masters of Charleston all of our tech s came from an auto repair background and are trained.

The hood of my 6 year old truck was a mess because the PPF film had cracked and needed to be…read morereplaced. I received quotes from a couple of places that would only remove the film with no guarantee that it wouldn't damage the paint. Maaco removed the film and took down to the metal before repainting. They matched the rest of my truck perfectly for the same price that others wanted just to remove the film. The new paint has a three year warranty. I'm really pleased with the job they did. It did take them a little longer to complete the job but it was worth the wait.

I took my truck to maaco in west Ashley and met with Mr James and the owner Mr Fred after meeting…read morewith Mr.James and the owner Mr. Fred they took care of the issue that I had up to repainting the whole truck the only thing now is we or waiting on different headlights and the baby will be right and I will be percent satisfied Mr. Fred after talking with him and dealing with the owner is really a nice guy the truck looks better now thanks Mr James and Mr. Fred only we need now is the headlights to get the shadows gone and I'm happy as heck

Great customer service. Kept me informed during the repair process. Performed quality work…read more Highly recommend them for collision repairs. When I picked up my truck I was impressed with the repairs they made. It looked like new. They also wash and cleaned my vehicle before I picked it up. Thumbs up for Regency Collision!

Excellent experience from start to finish. The work was top-notch, and the staff was fantastic…read more James Ewart, the GM, is extremely knowledgeable and made the entire process smooth and stress-free. From the initial estimate to final pickup, everything was handled with professionalism and timeliness. I highly recommend James and his team for their exceptional quality and outstanding customer service.

When driving back from my brother's house in Augusta recently on some sketchy backroads at 11 pm at…read morenight, I did what many people have done before me (and many more will do after me): I hit a deer. Luckily, it only hit the passenger side of my car, and it was a small deer, so I was able to finish the drive back to Charleston safely. The next day, I noticed my car was leaking some blue fluid (windshield wiper fluid, I later discovered), so I called my insurance company and they recommended Caliber Collision. I spoke on the phone with Justine, and she could tell that I was freaked out, but she kept me calm and walked me through the whole process. When I got there, she was warm and friendly and joked around with me to lighten the mood and ease my tension. Throughout the entire process, she was bright and happy and kept me updated with how everything was going with my car. They even helped me with an issue on my car that was unrelated to the deer thing, which was amazing customer service. When I was in their waiting room, they offered me freshly-popped popcorn, or my choice of water, soda, or coffee which is available for all customers whenever you come by. When I picked up my car, the tech (I think AJ was his name?) walked me out to my car and did the inspection with me. It was pouring down rain, and he got soaked so that I could use their umbrella, and told me that if I have any issues or questions, I should make sure to contact them or stop by at any time. Amazing customer service and an all around awesome experience. Although I don't hope to have to need them anytime soon, if I ever have any car issues again, they're the only place I'll go!

I want to express my appreciation to Deirdre and Joey at Caliber…read more On a cold and rainy Friday, late afternoon - my tire pressure light came on, after hitting a large cover 'plate' along Sam Rittenberg. My daughter had just taken her car to Caliber and highly recommended that I 'stop by'. I did 'stop by'; without an appointment! I live alone and did not want to drive from Charleston to Summerville, not knowing why the pressure light was on / chance of a flat tire. Joey asked for my car keys; took my car around back - Deirdre kept me company while the tires were being checked... In no time, Joey was back; all tires needed air....and were 'fixed'. An Unplanned Visit became a Pleasant Experience! 5 Star Customer Service ! Thank you for giving me peace of mine during my drive home tonight.....