I've never been to this clinic before today. I tried calling them to see when I can be seen and the…read morephone lines were down, I found out later several in the day other businesses lines were down. I'm guessing due to the weather. I decided to just walk in and see what I could do as far as being seen or have to make an appt. Every staff member I met today, was kind and caring. They went above and beyond to get me seen the same day. They were compassionate in seeing I needed their help. I met with a nurse Becky to tell her what was going on and not one person rushed me through a visit. She was so nice and genuine. The Dr's Marty and Chris were extremely helpful, took their time. I didn't feel like another number to them, instead they thanked me for coming in and getting help several times. I will definitely be back and highly recommend this clinic

It's very frustrating when you first have to wait for an insurance approval for a procedure and…read morethen have to call one (1) month later after approval was given to get a date for said procedure. Was told at the time they didn't see it as they had other things to take care of. I then had to call for my results only to find that the data was never sent over to my doctor until over a week after the procedure. I wonder why insurance costs are so high when people can't do their jobs. It's disheartening when you have to follow up with the doctors because evidently your health is not their priority. Lack of urgency and follow-thru. No consequences for lack of patient care or follow-thru.

Kirby is a glorified bandaid station. If your situation requires anything OTHER THAN a…read morebandaid....make the trip to Champaign and seek actual - professionaledical care.