It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

I went to St. David Surgical Hospital in Round Rock today for the first time. I was getting an…read moreinjection in my back. I will say, they spared no money in this building. When you walk in to register there is a huge lobby area, very nicely decorated, where you can sit and wait. We found a parking spot out front but if there are none available you can drive around back to the parking garage and both are free. After about a five minute wait, they came to get me and take me back and everything looked very neat and clean in the rooms. I will say that my injection was about 45 minutes late but I think that's more on the doctor than the surgical center. The nurses and the rest of the staff were all very friendly and joked around with me, which makes the experience that much better. Overall, I think that facility is very nice and I would not hesitate to go there again for any type of procedure!

Thu, Carolyn and Zoe were so helpful. Dr Villarreal as well. I had a very complicated surgery…read moreyesterday and they all did everything possible to make me feel better.

I can't thank all of the staff more for the care they provided my wife and newborn daughter the…read morelast 4 days. My wife was induced Thursday and delivered Saturday morning. We stayed in the postpartum unit until Sunday night. The quality of care was outstanding but the staff cared so much. They went above and beyond for our family.

This place is utterly ridiculous I almost lost my mom due to negligence and incorrect practice. My…read moremom was pregnant with twins and her water broke the hospitalized her until she was ready to birth the twins. They gave her a cervix exam and my mom (who is a nurse) stated that the equipment wasn't sterilized but whoever it was insisted it was and just ignored her concern. NEW FLASH!! It wasn't sterilized and in result to that my mom lost one of her twins and one currently in the ICUA due to getting an infection from this place. HOW DO YOU GET AN INFECTION FROM A HOSPITAL/FACILITY THAT FOLLOWS PROCEDURES AND RULES TO PERFORM SAFE EXAMS/PROCEDURES. This is so insane her heart rate was above 100 which is not her normal I almost lost my mom due to incorrect practice. Why couldn't they just re sterilize it?? To ensure their patient who is CONCERN of what's about to enter their body. Yall will be getting sued

I've never stayed here as a patient, but can confirm -- the cafeteria food is pretty good! I've had…read morefamily members be hospitalized here both in the med center and the rehab across the turnaround entrance, and when I come to visit I sometimes pop into the cafeteria to get something before going to see them. They have several parking garages that offer short term parking for free (like 30 min or less), but otherwise unless you have validation, you do have to pay. The spots are kind of small and so are the signs in the parking garage, so pay close attention to make sure you're driving in the right place. Overall though, this is a pretty good med center in my opinion that offers most of the major medical subspecialties you may need for your care. The inpatient rehab is also one of the best in Austin, and they are one of the only facilities that offers a driving test if there's a medical concern for someone's safety re: driving (e.g. in a patient with cognitive impairment/early dementia).

It was the closest near me and the emergency room was a good experience. The guy behind the counter…read morechecked me in quickly and within 10 mins my name got called. Adriane was my first point of contact and he was great through the whole process! These things do take awhile and a lot of people coming. My main doctor was awesome I think her name was Lidnsey but I wish I could make her my primary care doctor she was Amazing.

Not sure where to start. I was in this place for about two hours. They ran an EKG, did some blood…read morework, and gave me a Covid test. I saw Doctor Hoeing for about 7 minutes, and then I requested to leave, as I was feeling better. The bill is over 16,000 dollar's, are these folks for real. 8 thousand dollar's an hour. Bill below. no wonder insurance rates are ridiculous.

I had a terrible accident last Saturday and rushed over to Family Hospital asap. They saw me…read moreimmediately and made a terrible situation much better. I was super impressed with Dr. Huddleston's care and knowledge. He knew exactly what to do and prescribe to improve my situation immensely. Nurse Carmela C. was also expert and precise in my treatment and Ray H. at the front desk was also very efficient and saw to it that I was treated quickly and thoroughly. I hope to not need medical care soon, but if so, I will be going to Lake Travis Family Hospital for complete and expert medical care.

If I was just giving the wonderful people who were treating me a review, this would be 5 stars!…read moreThey were wonderful, gentle, understood I had, had a bad experience before, and had not been to the dentist in a long, long time. I loved the people treating me. Unfortunately, my rating dropped dramatically with the people working the front desk. Though nice, they caused a money nightmare. I went in for the first time for an emergency exam, my mouth was sore and swollen. I gave them my insurance and went back. I paid what my insurance didn't and made another appointment to actually get an in depth exam, x-rays, and a cleaning. The receptionist gave me a page that told me about how much everything n my next visit would cost, and I squeezed that with a little bit extra into the dental budget. Later that week, Delta Dental sent me a receipt with how much they covered and how much I might still owe. (The amount I had already paid) I got there for my second visit, and I told everything on the front end looks great, and am sent back. I had finished the x-rays, exam and cancer screening when the lady from up front stepped in, declared that they don't take the Delta Dental that covers me, and that everything done that day was full price (they felt bad and gave me a tiny discount) and did I want to continue on with the cleaning? I stared at her in confusion and horror. Then, I showed her the insurance receipts where they covered me in the previous visit. I also showed them where my Delta Dental web page showed they were in my network. (Which was how I found them) They stated that they hadn't been paid by my insurance yet for my first visit a week before and would have to pay for that visit too. I got out of the chair in shock and declined the cleaning. I went back and forth with the receptionist, nearly in tears. I have a large ovarian cyst that was getting painful, and the money that was set aside to deal with that was the only place I could pull the money from. I paid the full amount, that they said I owed them. They said they would try to bill my insurance, and if it went through, they would refund the money. And if they got paid for that first visit, I would be refunded for that one too. (I showed her again where DD stated they paid for my first visit). They never even attempted to bill my insurance for the second visit. I later called DD and asked. They did call me many, many times to try and get me in for that cleaning, however! I answered each time, hoping they had figured out the insurance problem. Each time I was met with confusion, was told that they DO take my insurance, then told that they would find out what was going on and call me back. I would get a call back from someone else asking me to schedule my cleaning... again. I never got to talk to anyone who said they would figure it out again. (Or maybe I did, and they played ignorance). It's now been several months. They never attempted to bill my insurance, so I never got my money back. And because of how much I had to pay, I have been living on a prayer that the painful cyst does not burst because I don't have the money anymore to see my doctor. (Jan 1st, I'll have money in my medical spending account and can finally go then.) I will not, however, go back to this dentist office.

Divya Shetty is incompetent at diagnosing and recommending a solution and it is best to have a…read moresecond opinion. In 2021, Divya Shetty recommended gum grafting to address gum recession and preventing bone loss and also got another specialist to back her recommendation. Apart from the cost, I would expect a doctor to make a recommendation after considering side effects and long term benefits. In the last 2 years after using a nigh guard and speaking to multiple dentists and specialists in Austin and in India, the clear recommendation was to stay away from surgery in my case. I have not had any issues since. My wife had a similar bad experience where she was asked to put a cap for a tooth without first completely diagnosing the issue. If you have an option, then avoid this business.

I came here for emergency surgery, and the first issue I ran into was parking. I spent over 30…read moreminutes driving around trying to find a parking spot because the lot was full, and to make matters worse, someone was taking up two parking spaces by parking terribly. I went into Suite 109 and informed the staff. I even offered to give them the vehicle's license plate number because I felt it was a serious inconvenience, especially for a surgery center where patients need access to parking. I suggested they call a tow truck or have someone address the situation since people coming in for surgery shouldn't have to waste time searching for a place to park. The only response I received was, "Yeah, parking is bad." That made me feel completely brushed off, like no one cared or took the concern seriously. It was very disappointing and unprofessional, especially considering this is a medical facility where patients may be in pain, dealing with emergencies, or on a strict schedule for surgery. Customer service starts the moment a patient walks through the door. Concerns shouldn't be dismissed with a shrug. If staff aren't willing to address issues or at least show empathy, then perhaps it's time to invest in better customer service training. There are plenty of people who would be grateful for the opportunity to work and would take patient concerns seriously. Something needs to be done about the parking situation. Either enforce proper parking so vehicles aren't taking up two spaces, or expand parking if possible. Patients coming in for surgery already have enough to worry about--they shouldn't have to spend 30 minutes searching for a parking spot before their procedure.

Only songs of praises for this venue. Spotless and sterile facility. Check-in was a breeze. My…read moreurologist and his team were fantastic, beyond measure.

An Exceptional Surgical Experience from Start to Finish…read more From the moment we arrived at UT Health Austin Ambulatory Surgery Center, it was clear that this facility operates at a level above the rest. Every aspect of our experience reflected a deep commitment to patient care, efficiency, and comfort -- and I wouldn't hesitate to recommend it to anyone facing an outpatient procedure. Check-In Made Easy What so often feels like a stressful, paperwork-heavy ordeal was handled here with remarkable smoothness. The check-in process was streamlined and well-organized, with staff who clearly knew how to move things along without making patients feel rushed. Wait times were minimal, communication was clear, and we always knew exactly what to expect next. It set a reassuring tone for everything that followed. Staff That Truly Cares The team here is nothing short of outstanding. Every nurse, anesthesiologist, and support staff member we encountered struck the perfect balance between clinical competence and genuine human warmth. They took the time to answer every question thoroughly, explain each step of the process, and check in emotionally -- not just medically. In moments that can feel vulnerable and frightening, their calm confidence and compassion made an enormous difference. Cutting-Edge Technology It's evident that UT Health Austin invests seriously in staying at the forefront of modern medicine. The facility is equipped with the latest surgical and monitoring technology, which is not only reassuring from a safety standpoint but speaks to the center's dedication to delivering the best possible outcomes. Knowing that your care team has access to top-tier tools adds a meaningful layer of confidence on what can otherwise be an anxious day. A Waiting Room Worth Mentioning Surgery is hard on the people sitting in the waiting room, too -- and UT Health Austin clearly understands that. The family and friends waiting area is thoughtfully designed with comfortable seating, a peaceful atmosphere, and a layout that feels more like a quiet lounge than a sterile hospital annex. The staff kept family members informed and updated throughout, which went a long way in easing the anxiety of waiting for news. If you're looking for an ambulatory surgery center that combines professionalism, heart, and modern medicine in one place, UT Health Austin delivers on every front. We felt cared for, informed, and safe -- and that's everything you could ask for.​​​​​​​​​​​​​​​​

After seeing my primary care physician (I'm gatekeeping), a musculoskeletal surgeon alongside his…read morechiropractic staff and practitioners, the phlebotomist thrice, and the imaging staff, I can say that I am beyond satisfied with UT Health. I am, in fact, switching all of my specialists over to this campus as the communication is stellar between doctors and everyone I've seen has incredible bedside manner. The staff is generally good (it seems like this place is a wonderful start for many as I've seen a lot of rotation and/or turnover) and navigating scheduling and other difficult parts is super simple here. Only gripe: the dang parking garage (NO PARKING VALIDATION)