Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

The most beautiful vape shop in Houston. Secret Library is such an appropriate name as this shop…read morefeels so exclusive and high end. The attendant was very patient and knowledgeable as he helped me pick a few flavors. Part of my loot included a brand that seems to be going out of business. I was skeptical about how fresh it would be, but the vapes hit like new and lasted a long time. If you absolutely must destroy your lungs, do it with class. Go to Secret Library.

This is my new favorite Vape shop. For all the variety of…read moreall things smoke related. We came in for one little replacement part. We walked out will huge saving and my favorite juice back in my hands. Mike the wonderful & honest man, really sold us in there great juice sale. 8 bottles for only $100.00 dollars plus tax of course. Plus I finally got my Uwell Caliburn Kit in my two favorite colors Pink and Blue. I will be back for the Rainbow. I need get my favorite flavor white gummy bear in 6mg. Plus they have a wonderful points program which is always a plus in my book. They have so many juices to choose from and all different types of water pipes. I can't wait to go back just get more juice and one more Kit. Rock N Roll It You people Rock and thank you so much for your help. See you Peeps soon. Have a wonderful Weekend. Once again Mike you rock Bro. Great customer service

Love this location!! I always go to rock n roll it because they always have a great selection and…read morethe customer service is outstanding. Every time we come in and see Jason we get excited because he always recommends the best products. He suggested the Kros vapes, which I've never had before and I enjoyed it a lot! Jason is super engaging and it always makes for such a good atmosphere. We will continue coming here!!

Went for first time and was impressed by the variety of products and brands. The store is very…read moreclean, spacious and welcoming. Kat was so nice, extremely helpful and was able to answer all questions I had about the products I was shopping for. There may be no reason for me to visit any other such shops in town as my experience at this BM store was tops.

Came for Grand opening . Locatedd in strip centre ample parking. It has large selection. The…read moreprices are average. The staff is friendly helpful and knowledgeable.

Jon B. Give this man a raise I had been researching CBD Oils…read morefor the health benefits and decided to give it a go. I thought that I had seen it at Sprouts but all they carry is the topical CBD cream, not what I wanted. A young man working in the supplement section told me to try Vapor Trends that was just a few blocks away on Height Blvd. I headed over and to be honest I was a lil apprehensive to go in...that may sound silly but I have never been in a "smoke shop" before and always thought they were creepy. I bit the bullet and went in passed the blacked out windows and doors. I was immediately greeted by a young nice looking fella who's appearance was totally what I expected. Black clothes, sleeved out tattoos black hat. However his presents and attitude was not what I expected. He was friendly, not intrusive, helpful and VERY knowledgeable of the CBD products, I felt comfortable as soon as he began to help me. I inquired about the oils and for they next 10 mins he gave me the CBD 101 Class, answered all my questions, helped me with dosage and showed me the other CBD products. I chose what I wanted and he even offered a small but helpful discount as a first time customer in his store...I assume he is the manager, if not he should be. As I walked to the rear of the store to pay, I noticed how nice the build out was and well kept the store was...that was something else I did not expect. I asked him for a card paid my bill and went on my way. Im new to CBD but I can tell you that if it does fit in my lifestle Jon B and Vapor Trend will be my go to place!

Only left 2 stars because it's a very nice establishment but the worker was silent walking in just…read morestarred no help what so ever very disrespectful when he did speak honestly for how nice the area is he shouldn't be working there if your going to curse at someone. Older man white bread if you see him just don't step in very sad for the store it has such a great selection

Selection is great. I have been 2x and the young man working was helpful and knowledgable.read more

Great recommendations and great prices! Friendly staff too! RJ had a great selectionread more

Great shop! Excellent customer service…read moreSuper cigar selection Really reasonable prices You got to check it out ... Enjoy!

Tobacco Habana is the finest cigar lounge in Houston. I make this judgment for several reasons…read more First, upon entering the shop, the customer is plunged into an immensity of leisure, comfort, and class; in particular, I find the seats to be perfect for relaxing and smoking. Second, this shop combines quality, quantity, and economy with regard to its supplies. There is not only a substantial selection but also competitive pricing. I must also mention the important fact that there are many excellent cigars sold here that can be found nowhere else. Third, the manager alone makes this shop exceptional. K.G., as we affectionately call him, is a truly professional tobacconist. He recommends good cigars based on one's preference for strength and taste. He also invites us clients to many events at the shop, and he always makes sure to ask how we're doing when we visit. He not only serves us: he befriends us. In short, this shop is the place to go! --- J.D.R., a Humble Pipe Smoker

This place has the best customer service. Everybody that works here is super nice. Shot out to the…read moremanager, Nick, runs a great team.

Guy didn't want to do his job didn't even try to help me. Don't waste your money with a place who…read moredon't want your business

A new smoke shop in the neighborhood that looks very classy, not your typical smoke shop that is…read morecrowed with a kids of stuff you feel welcoming here and high class. The order is very knowledgeable and will help you find what you need. They even have a smoking room upstair in the back. The price here is very fair. I would come back here again!

the secret library is a bit of a hide gem, with unique inventory as well as crowd pleaser. all…read morewhile be reasonable priced the cashier sofie was really sweet an even gave me a an edible I purchased as 510 thread and was very pleased with my purchase