BEWARE OF THIS SHOP!!!…read more My insurance made me go here for damage to back bumper, trunk. and leaking water into the trunk after the accident. I waited almost 2 months to get appt for repair. It was suppose to be done in a week. They had ordered wrong parts and it took almost a month for repair. I did not notice when I picked it up but there was a new bumper impact absorber in the backseat of the car. Within 1 week, I had a flat tire. There was a gallon of water in the spare tire well. The back up light was not working, the trunk was not aligned properly that had damaged the paint on the bumper. I immediately took it back. I had a call 2 days later that it was ready to pick up. They realigned the trunk lid . . . improperly again and worse than before. They did not fix the light, repair the paint, and said the water was related to a previous accident that was no where near the current damage. In addition, they had left trim parts off saying that the only way to keep the trunk dry was to leave that off. The trunk has remained dry since then but other problems remain. As far as the extra bumper impact absorber, when I dropped the car back off, the representative said they routinely wrapped it up and put it back in the customers car. I pointed out it had factory wrapping and a factory VW label on it and it was new. I don't know if it was replaced or not. The representative when I picked it up said they routinely ordered 2 of those to "Speed up the repair." Anyway, you can tell the representative was lying because his lips were moving. My trunk/bumper is still not right, I will be taking it to another shop for proper repair. As far as costs / value, there is no value in an improper repair that has to be fixed by another shop at my expense. Anyway, BEWARE OF THIS SHOP!!!

Here is my review from google. These people that did not fix the camera on the right mirror or the…read morewindshield wiper sensor have the nerve to say "He turned down a detailing." I will make sure not one person sees a review about this company without seeing mine, no matter the platform. *update four months on...* Every time it rains and the auto windshield wipers no longer work, every time I pick up the children from the backseat and I see the oil stains in the leather, permanent stains, I remember how bad this company is. I just want to help people avoid being screwed the way they screwed me. OVERALL GRADE: F (See google review for associated pictures.) OVERALL Melinda's Grade: A In short: Give your money to a charity and set your car on fire... this will cause enlightenment, and JHCC will not be responsible for a vehicle, the insurance will replace the totaled, burned-out wreck. This is a much better option than trusting these incompetent people to act with the slightest inkling of professional grace, poise or ability. Time to Repair: F PAINTING: D REPAIR QUALITY: D- TRIM WORK: D WINDSHIELD REPLACEMENT: A+ (Safelite or similar) DOOR REPLACEMENT: D QUARTER-PANEL REPAIRS: B + FRIENDLYNESS OF STAFF (ON SITE STAFF, NOT CORP.): F Melinda: A + Update FEBRUARY 11 - Drove in the rain the other day - I specifically asked 3 times that they ensure the auto wiper rain sensor worked after repairs, it doesn't. Also, looked at my car in direct sunlight, the bumper is a different color than the rest or the car. Lowering my rating to 1 star. NUMBER OF ISSUES REMAINING AFTER PAYING $9000 (APPX): 14 Repair time: (DEC 8, 2020 to JAN 27, 2021)(They tried to blame me, my insurance company, the guy they fired the day after my vehicle intake, and everyone else under the sun for the reasons why. Just more excuses.) I am working on a more detailed writeup in my spare time, but for now let's get a few things straight. 1. I would have given a NEGATIVE 1 star (If that were possible), however, I spoke with their corporate image specialist, named Melinda, and she really is exceptional at her job. I collected my vehicle yesterday to the tune of ~$9000. I was referred to JHCC by the infinity dealer. I read the reviews and figured they would be ok. I WAS WRONG. 2. DO NOT USE THIS SHOP - Unless bad quality craftsmanship, workmanship and bad manners are OK. After the 8th or 9th excuse for the absolutely abhorrent job they did repairing my vehicle I lost my cool and said "Fix it right, I'll be back tomorrow." 3. THEY REFUSED TO COVER THE RENTAL CAR FOR ONE MORE DAY - CALLED ME TO SAY THIS. I didn't ask them to cover the car in the first place, this was volunteered. During this conversation I pointed out that they didn't apologize for any of the mistakes, or even admit they were mistakes. He (Will) was happy to remind me how he apologized profusely, not actually apologize. I lost my cool at this moment, on the phone, I yelled at the guy. I was so upset that I blew up. I am familiar with this tactic however, they use bad quality work and poor behavior to drive people to the point of frustration, and then when they do finally give in to the frustration, they take the moral high road. "Oh, if you are going to talk to me like that ..... etcetera." It is manipulative and they use it to cover their incompetence. I saw the grease in the front as soon as I got in, and, to be fair, they cleaned it when I said that. That was the only thing they were competent at. The painting was nice, blended well, I would give it a B+, although I believe they sent out for painting (this is speculation.) I can't prove it, but I think they sat in my car and watched the tv screens. There was grease in the front, middle row and back row. Some of the photos are in the back where the taillights were replaced and the quarter-panel was repaired.