I am a loyal, very regular, seasonal customer of Baeo Nails who, has given them wonderful past reviews. Recently, though, I just wanted to give my nail tech a season's end bonus tip since it was my last service with him before I was heading back North for the Summer. I had forgotten to bring cash for that purpose, as I had originally intended, so I asked the woman whom I believe to be the store manager (or perhaps an owner since she often accepts the payments) what was the best way to do this given that I didn't have the cash. I asked her whether increasing my tip amount on the credit card pad would assure that my nail tech received a larger payment since I know that shops often take a certain cut/percentage of what the employee's make. In response, she said my name and then, in a very exasperated tone, "We literally go through this every time!" Now, this is only my 2nd year living here and, therefore, only the 2nd time I have left a Season's end bonus for my nail tech. Also, the last time I left such a bonus, I simply did increase my tip amount on the credit payment without inquiring whether it would have the desired result. I was, therefore, completely taken aback & quite confused by her comment. Then, she said, " You just need to bring cash." I explained, again, that this had been my intention but I forgot to do so and, was, therefore, hoping to figure out the next best alternative since I rarely do carry around a lot of cash. Once, Again, though, she insisted, "You just need to bring cash" but this time with an insincere smile on her face and emphasizing each word in a tone that sounded like she was scolding a child and was loud enough for most of the other patrons to hear. This was a very unpleasant experience and I'm still completely confused as to why I was treated this way when all I wanted to do was to give my nail tech (who does amazing work by the way) a well-deserved bonus tip. Now, everyone has a rough day from time to time and, perhaps this woman was having one of those days on that occasion, but these are the kinds of experiences that don't reflect well on an, otherwise, good establishment. read more