Finding a vet you feel safe to drop your entire heart off can be tough... but I would drive 45…read moreminutes everyday for the care my pets receive here yes it's a small office but I have never felt so safe leaving my kittens somewhere Meeting them in distress, when my late cat was very ill, they took such good care of him, it was the only thing, during that time, that I can look back on with positivity A couple years later I've adopted new kittens, and from past experiences, there first vet visit is usually terrifying for them.. but this time it felt different. As we returned for the second visit to get boosters, they didn't make a peep in the car on the way there or in the office, they almost seemed excited to come back! at first I felt pride for there good behavior, but then I realized, it was most likely the care they received here Thank you guys for making what is usually, a difficult day that much easier for us the vet doesn't always have to be scary

I had a very disappointing and frustrating experience at Shenandoah Valley Veterinary Clinic…read more I was charged over $400 for what they described as an "extended exam," which included two radiology images totaling $197. While that already felt excessive, the real issue occurred at checkout. On the back wall, there was a sign advertising a promotion: purchase a $100 gift card for $85. When my bill came to $409, I asked if I could purchase gift cards and apply them toward my bill, as many businesses allow. I initially asked about purchasing three gift cards, and the staff member went to check with the veterinarian. She returned and said it was approved. When I realized my bill was closer to $400 and asked about purchasing a fourth gift card, the situation suddenly changed. After realizing I was using the gift cards to reduce the cost of my bill, the veterinarian reversed course and stated that gift cards could not be used the same day they were purchased and would only be valid "tomorrow." This restriction was never stated on the sign and had not been communicated earlier. When the veterinarian came out to speak with me, the very first thing she said was, "I'm not going to sit here and argue with you," despite the fact that there had been no argument at that point. Her tone was immediately hostile and escalated the situation unnecessarily. She then stated that the gift cards were intended for someone to purchase for someone else, not to be used toward services I was actively paying for. When I questioned how that differed from any other business offering gift cards, she refused to sell them to me, stating she believed I was using them inappropriately. Shortly after, another staff member claimed the promotion had ended on December 25th and that the gift cards were no longer valid. However, the sign in the office simply stated "December" with no end date. After I pointed this out, the sign was taken down. When I said I would purchase the gift cards and return the following day, I was then told by the veterinarian that if I did not pay in full that day and take my dog home immediately, I would be considered to be relinquishing my dog to the clinic. That statement was alarming, inappropriate, and felt like a threat. I paid the full amount to avoid further escalation and took my dog home. However, this experience felt misleading, unprofessional, and dishonest. Changing policies mid-transaction, removing signage when questioned, and speaking to a client in a hostile manner--especially while discussing billing--are unacceptable. I am sharing this experience so others can make an informed decision before seeking care here.

I should have written this 2 1/2 years ago. I should have sued this practice 2 1/2 years ago for…read moretheir negligence regarding the absolute disregard for what they did to my boy Teddy Bear. Why am I writing this now? For 2 1//2 years I have wanted to confront them, but I am not that type of person. What fueled this is seeing photos pop up of Teddy Bear and remembering his horrible death. This practice hounded me to get a lepto shot for Teddy, He was 13 years old. I finally gave in, took him in, and he was all smiles and wags. They gave him the shot and when we left he seemed fine. That was Monday, By Tuesday he was in serious trouble. I rang the practice and after repeated attempts I was told I could bring him in Wednesday. I rang Wednesday, only to be told to take him to urgent care in El Dorado Hills. They just did not care. The woman that answered the phone actually told me they were done for the day and rang off. Teddy Bear died a horrible death Thursday afternoon. Teddy Bear, whom I called Bug, was my buddy, my best mate, my snow walking mate, my boy who snored, my boy who patrolled my ranch and watched over my horses. Gone. Horribly. I rang the practice on Friday morning to tell them Teddy Bear had passed away. No answer, so I left a voice mail.They did not even have the decency to ring back, until MONDAY the following week. Who rang back?? The principle vet. It was after this that this practice changed their policies re: emergency care and follow ups. I have read reviews of this practice. Many of them negative. For those that have had positive experiences you may be the lucky ones.

made an appt last week for today . got there they said they're behind as they "smashed a couple…read moreappts " ahead of us . 20 mins passes i go inside and they said least another half hour or more. no phone call saying they're behind and so i said "maybe i better call same day so you can smash me in too " i understand if would've been an emergency that's different but not a good experience and my dog didn't get seen

I wish I could give 6 stars. I absolutely love Dr. Clark. She's timely, reasonable on prices, and…read morevery caring of our animals. I called her to come do a checkup on all of my seep and goats, and she caught a bunch of things I hadn't noticed, which ultimately resulted in saving the life of one of my goat which I had no idea was showing the onset of pneumonia. I am new to farm life, and one the services she offers is an on-site instructional course on how to properly care for the animals that you have. I couldn't recommend her more to anyone needing veterinary services.

I was hesitant to call Dr Clark because she only had one review here, so after my positive…read moreexperience with her, under the most terrible conditions ever, I thought it was only fair to add another review to her profile. A few days ago, my nearly 20 year old cat, who had been my child since he was a tiny kitten, hit rock bottom in his long battle with kidney failure. I knew that if I didn't make the choice that nearly all furrchild parents dread, euthanasia, that very soon pain and misery would follow, and that opinion was far worse than the other. I couldn't bear my baby to suffer any more than he already was. But, he had always been scared of the car and hated the vet. He cried the entire time in the car every time and even tried to hide under the towel in his carrier. So, I didn't want the final hour of his life to be spent scared and stressed. I had heard of in-home euthanasia on a random website about feline kidney failure and I knew that if it was possible (meaning in my area and not cost prohibitive) that would be ideal. If my baby was not going to pass away gently at home naturally, it could at least still happen at home, on his favorite spot in our bed, with my husband and I cuddling him. I called Dr Clark when I knew without a doubt that if something was not done soon, he would begin to suffer. We had a lovely conversation where she made me feel quite comfortable and she scheduled the dreaded appt for later that same day. As the day went on, kitty continued to get worse and worse. I began to worry that something bad might happen even before our appt, so I called her back and explained my fears, and she worked it out so that she could get to us even sooner. I'll spare the details, but having Dr Clark perform in-home euthanasia, rather than dragging my poor sick boy to the vet, was probably the best decision I ever made. It was the most caring decision I could have made for him. He was not stressed out at all. He was peaceful and relaxed. He was the him that I knew. We were able to share quality time right up to the second he passed away, which I know would have never happened in a vet situation, because he would have been too freaked out to just be his sweet loving self. It all happened so peacefully that I couldn't even believe it really happened. I couldn't believe it could be that gentle. He just drifted off to sleep like any other time, in the same spot he always slept. Dr Clark's bedside manner was lovely. She took time to get to know my baby and even kissed his head. He seemed completely at ease with her. Dr Clark gave my husband and I plenty of time to cuddle him before the single shot (which he didn't even seem to feel). I didn't feel rushed at all. I never felt like it was a service and it felt very personal. Even the way she spoke and her presence was soothing. The decision to put a beloved furrchild to sleep is an awful decision to have to consider, but I strongly believe that in-home euthanasia makes it less awful, and much kinder and less traumatic for our furrkid's and us. And, it's NOT cost prohibitive. Not at all. I found another website that offered in-home services that seemed much more about the money, and it turned me off right away. Dr. Clark was not at all like that and I found her price to be quite reasonable and I found her to be an angel. If you have to make this terrible choice, I very strongly recommend her. And, if she is not available in your area, I still strongly recommend in-home care. I only wish my other kitty who passed away two years ago would have been able to pass so gently.

Dr. Perano took his time checking out my mare - doesn't resort to the easy/quick answer and then…read moreexplained everything to me so I could understand where we stood. He gave clear and achievable instructions on how to continue treatment. I would highly recommend him. Very knowledgeable, patient, kind, and responsive.

Great vet. Cannot say enough great things. He has taken care of my pigs for 10 years. Always…read morewilling to come out.

I could not be happier. One of our cats was losing weight for no apparent reason. Dr and staff were…read morefriendly, attentive, and concerned. Excellent communication to the point that on one visit, we were out the door when the tech grabbed us and said the vet wanted to chat with us to be sure we were ok with the treatments and outcomes. Today I needed an update and got the call just as promised and by the dr herself. I'm so glad we were able to get our two girls as patients together

They were great took us in early for ear infection thanks Autumn !!!…read moreI will going back

I called with a sick goat-the two ladies were out to Pleasant valley with in 3 hours-and made Lenny…read morebetter-I got the sense they were as concerned as I was-with in a short time Lenny the goat was better-The rate was EXCELLENT-I expected a bill of several hundred dollars was less then half that and they were with Lenny and I for approx 2-3 hours. I loved these ladies-will of course use them next time. Teena-Pleasant Valley Ca.

They came out to my home on a Sunday night in the middle of the Pandemic and their fees were very…read morereasonable. They diagnosed my goat within a few minutes w/o having to do any labs and she knew what was wrong with her from the moment she walked in the barn - they could tell she had gone blind. She was given IV fluids with medications, given multiple injections and an oral medication. Very compassionate, gentle and educational all at the same time. Left with me 12 shots to give her over the next 4 days and charged me less than an emergency vet visit with one of my dogs and I would have to drive them to the appointment. Could not be more pleased with the service and the pricing. There is no doubt I will use them in the future and will tell everyone about the great experience I had.

What an awful experience. I just moved into town and needed to find a local Vet. When I arrived at…read moreSouth Main Vet, I was barely greeted by front staff person. When doctor entered room, I found her to be cold and uninterested in what was going on with my dog. Very little engagement, was very off putting. BARELY any communication from doctor once I had gotten my test results back. I had questions that needed answers but was left with zero information, return calls, or messages. How sad that a perfectly great location is being taken up by a vet that really doesn't seem to care, in my opinion. For the record, I tried going to two other vets in area before making appointment at South Main, but they were both about two weeks out. South Main had same day appointments, I wonder why...

I'm incredibly disheartened to be writing this review…read more I brought my 13 pound Shih Tzu Poodle in on a Friday to see Dr. Alli, as my dog had shown extreme discomfort in her eye. We couldn't see our normal vet so we decided to go to South Main Vet since we felt our dog needed to be seen as soon possible. Dr. Alli came into our room and spent possibly five minutes examining my dog. She asked me questions, if my dog had been exposed to a foxtail or what might've happened. I explained to her that I wasn't sure that she would have been exposed to a Foxtail as we don't have them in our yard, and that I wasn't sure what had happened to her eye. Dr. Ali said well "let's do a procedure where I drop dye into her eye to see if it's an ulcer/scratch on her eyeball. If the dye sticks to something this will mean it's an ulcer and not a foxtail". Shortly, after taking my dog to the back and doing the small procedure, she came out with her and explained that it was an ulcer and sent us home with a topical medication for her eye. In the span of two days, my dogs eye got severely worse. We could tell that it was infected as green fluid was coming out and by Sunday she could barely open her eye. Sunday evening as we were cleaning her eye gently we found two FoxTails. We were very lucky that both FoxTails rolled to the front of her eye. One was starting to embed itself into her eyelid. We were lucky that we were able to remove both of them. Our dog was misdiagnosed, and this was a huge miss on South Main Vet's part. This could have easily cost us our dog's eye. That evening I left a message for the vet, letting them know what had happened and my concerns. The next morning they called back to check in, and I was very disappointed in their unprofessionalism as they took no responsibility and responded to me with a email proceeding to try and place blame on me as the patient. It is not my job to diagnose what was wrong. I brought my dog to South Main vet seeking their advice and guidance on how to treat my dog and was hugely let down. I have attached their email and the photo of the two Foxtail's found in my dogs eye. I'll let you determine how you would accept a response like this after finding what we found.

DO NOT RECOMMEND! Dr. Aguilar has ruined this clinic. He's just out to take every dollar you have…read more He lied and said he was recommending all these test due to a weight concern. Then he fails to put the weight on the paperwork. BECAUSE THERE IS NOTHING WORNG WITH HIS WEIGHT. All unnecessary tests came back fine. The test that he did right away showed the only issue. It should not cost $781 to treat a bladder infection in a cat. All to say well his bladder is slightly inflamed. We brought him in because he was peeing everywhere. Bladder issues are super common in male cats. My husband didn't know that and Dr. Aguilar took advantage. Almost $800 for a "slightly inflamed bladder" aka bladder infection. I was told the would call me multiple times and never heard from the manager or owner. Go somewhere else. This place has gone downhill.

I can only say *I Love Dr. Bader* always willing to make my dog with Hernia issues ..feel a little…read morebetter..he's a senior dog..I go there for one reason only..Thats Dr. Bader .I trust him with my beautiful dog