Chad and his team have done a wonderful job helping fix our pool that was left a mess by a previous contractor. They came in and ripped the liner out of a two year old pool so that they could make much needed repairs to stop the pool from leaking 2" of water a day. They were very knowledgable on how to make the repair and did so in a timely fashion. I have also seen their work at other job sites and I highly recommend them for all your pool needs! read more

Backyard Paradise - an aerial view of a backyard pool - Landscaping Near Me

Pool leaked the first year and the owner Chad was very difficult to work with, did not show up when he said he would and did not return emails text or calls, fixed over 200 leaks his guys on the job said he should have replaced the pool due to the amount of repairs and now the new finish is coming off and the pool is leaking again. Lawyers are working on it now. DO NOT USE THIS COMPANY! read more

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After sending another unanswered email we've finally decided to post our review. The short version: Pool looks good, we spent about $15k more anticipated, took over 6 months to complete, and communication was as bad as I've seen with any company I've worked with. Long version: Our experience with Backyard Paradise was very disappointing. After we gave them a $30k deposit to get started and secure the pool everything went downhill from there. After we got our bid we closed on our loan. At that time they come out and tell us we had to do a retaining wall which ended up cost an additional $7,500 that we had to come up with out of pocket due to already closing on our loan. One of the primary concerns we had before we even started the project was needing a retaining wall due to a big slope in the backyard. They came out and told us we didn't need one, then came out again after we closed on the loan and said we had to have one or essentially we wouldn't have any warranty on anything. We were left with no choice but to pay the extra. We were originally supposed to have the pool done fall of 2021 before Winter hit. They dug the hole, dropped the pool but couldn't finish the concrete or anything else before Winter hit. So we were stuck with backyard disaster of mud and rocks everywhere until May 2022 when the concrete finally was completed. I realize weather is uncontrollable but we would have never started the project if we knew it couldn't get finished before Winter hit because it was a huge inconvenience for 6+ month having a tore up backyard. After that we kept getting the runaround on when the concrete would finally get done so we could actually use our backyard again. During this process 2 of their salesman were either fired or quit due to their incompetence, lack of knowledge, lying, lack of communication. On that note getting any sort of communication from them during this entire process has been worse than pulling teeth. I can't tell you how many times we were ignored, had to send multiple emails to get answer, call multiple numbers, or leave voicemails that were not returned. For spending over $100k on this project I wouldn't expect to be ignored like we were. The one time someone answered the phone I literally had to tell her "What do I need to do to start getting treated like I'm spending over $100k with your company?" Before concrete got done I repeatedly asked for a quote for the concrete (this was not in the original bid because we knew we would have to get measurements after it was marked out). One of the guys that is no longer with the company was supposed to get this for us but never did. However both him and the first guy (that is also no longer with the company) told us verbally that their $7,500 minimum would definitely cover us for the concrete we were doing. After the concrete got done the very next day we got a bill for over $10k. It took weeks to settle that. They did end up making that somewhat right by agreeing to charge the $7,500 we were told it would be. However they never completed the front sidewalk repair that they caused with all their equipment (they were supposed to complete at the same time as our patio deck). We still don't have that fixed because now we have to find another company to do it which will most likely charge a minimum that will be substantially more than that small area should cost. I emailed the owner about this not getting done and still have no response from him. Additionally our existing back patio concrete that was there before this project got broke the same day they were working back there. That's just going to stay broke because we can't prove they did it and they won't do anything about it. The retaining wall they did ended up being a foot too tall so we had the sod company that came out to redo the sod fix the wall they didn't do right in the first place (at our expense). We are happy with the finished project mostly, however, the project cost us much more than it was supposed to, took WAY longer than it should have, and communication was absolutely horrendous. We cannot recommend their company. read more

If your looking for a TRUE POOL contractor that stands by his WORD Then there only one place to LOOK BackYard Paradise Pools Indianola Chad and his team installed our inground pool couple years ago. The Man has never not answered his Phone when I have had to call him with a issue with it (6am or 10pm) Always answered or several times came out personally to fix the issue To have a Pool contractor like this is with Every Penny we spent to get the RIGHT GUY(CHAD M.) to build and maintain our pool THANK YOU Chad read more

Our pool looks great, but we're very dissatisfied with the behavior of the owner. He is cooperative if there are no issues. However, every time we had a concern we would have to call or email multiple times before we ever received a response. We had a few things that needed to be fixed & it was difficult to get a response on when those would be resolved. When the pool was completed, with the exception of the retractable pool cover - the owner requested payment in full. My husband stated that we would pay for everything, minus the pool cover, there was no timing available as to when we would receive the cover. The owner became irate with my husband & my husband stated that he would agree to pay for 1/2 of the cost of the pool cover & the remainder when it was installed. The owner hung up on my husband. This is not the type of behavior I would expect from the owner of a company, nor would I expect to pay for a product that no one could tell us when we might expect to receive. We had friends that used this company & they had similar customer service issues. Near the end of the project, Dan became involved with final closeout items & our experience was much better in dealing with Dan. read more